Altigen AltiContact Manager Version 5.0, Administration Manual

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Workgroup Configuration
AltiContact Manager Administration Manual 15-15
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• Retrieve Voice Mail by Email Client—selected, this sends voice
mail to the workgroup extension as an email attachment. Deselected,
voice mail is retrieved as voice mail.
Mail Forwarding Options
• Enable Mail Forwarding—selected, the workgroup’s email will be
forwarded to the email address you specify in the Forward Email
Address box. The address should be a full address, including the
domain (for example, jsmith@thecompany.com.).
If you enable mail forwarding, you also specify what you want done
with the original messages after they have been forwarded. In the
drop down list you can choose to:
— Delete Messages after Forward
— Keep the Messages as New
— Keep Messages as Saved
Further, if you enable mail forwarding, you can use the check boxes
whether you want to Forward Email, Forward Voice Mail, or both.
Setting Message Playback Options
You can use the following checkboxes to turn on or off options for listening
to playback of recorded messages. These options apply to both new
messages and saved messages, and they can be applied to multiple
workgroups using Apply to.
Parameter Description
Announce Message
Sender Before
Playback Selected, the user hears the name of the
message sender (internal sender only) before
listening to recorded AltiGen Voice Mail
System messages.
Announce Time
Stamp Before
Playback Selected, the user hears the timestamp (time
and date) of each message before playback.
Confirm Callback
Number Selected, system confirms the accuracy of the
caller’s number.