Altigen AltiContact Manager Version 5.0, Administration Manual

Page: 160 / 542

Setting Business Hours
5-10 AltiContact Manager Administration Manual
IP Trunk Access
Only one IP trunk access option is allowed per AltiContact Manager
system. It is highly recommended that the same IP trunk access code (e.g.
8) be used for all AltiContact Manager systems in the network. To use
Voice over IP, you must set up this access and, in addition, configure the
IP Dialing Table as discussed in “Defining the IP Dialing Table” on page
9-2 and set the VoIP codecs as discussed in “Setting VoIP Codecs” on page
9-5.
Note:
After setting the IP Trunk Access code here, you should set the
Trunk Access Codes of any 30-port VoIP boards to “None” on the
General tab of the Trunk Configuration window (see “Setting
General Trunk Attributes” on page 7-3). This will prevent users
from directly accessing the 30-port boards—which use the G.711
codec only—for calls to AltiContact Manager servers or other IP
gateways that may require the G.723 codec. If you still want users
to have access to this trunk for outgoing calls, you can set it up
through Outcall Routing (see Chapter 10, Out Call Routing
Configuration).
Route Access
The Route Access option can be assigned to one or more digits, to route the
call per the out call routing table. Out call routing, which is sometimes
called ARS (Automatic Route Selection) or LCR (Least Cost Routing
without carrier rate table), is described in Chapter 10, Out Call Routing
Configuration.
Out call routing is designed to help 10-digit dialing, zoomerang dialing,
digit manipulation, and tie trunk hop-off dialing.
Note:
When making or editing these or other number plan assignments,
refer to the considerations on setting and editing discussed in
“Setting a System Number Plan” on page 5-4.
Setting Business Hours
The Business Hours tab contains group boxes for setting the business hours
and days of the week for which the business or organization is in operation.
The business hours schedules are used to set other AltiContact Manager
settings such as trunk usage or routing DNIS calls to different extensions
depending on the time and day.