Altigen AltiContact Manager Version 5.0, Administration Manual

Page: 39 / 542

AltiContact Manager Administration Manual 1-1
1.
O
v
erv
iew
C
H A P T E R
1
Overview
AltiContact Manager ™ is AltiGen’s new powerful turnkey, hardware/
software multi-channel IP Contact Center platform targeted at the formal
small to midsize contact center market of 10-500 agents. The product is
designed to provide contact centers with the essentials to service, respond
and track performance of contact professionals. Since AltiContact
Manager, or ACM, is IP-enabled and modular, call-centric businesses are
protected against growing out of their investment. ACM software’s easy to
use graphical user interface for business and contact center professionals is
designed to increase overall productivity.
With ACM, AltiGen has combined several separate compelling contact
center productivity applications into one integrated system to handle daily
voice, Internet, and email interactions. ACM is designed with an intuitive
easy to use graphical user interface for your current IT staff to easily
manage the system and reduce administrative costs. There is no need to
learn complicated command line interfaces or manage disparate systems.
Companies now can deploy a VoIP enabled contact center solution in days
versus months.
The basic AltiContact Manager software comprises:
• AltiContact Manager Platform
• ACM Software
• 1 Agent seat
• 1 AltiAgent Client session
• 1 AltiView session
• Industrial Chassis Intel 2.0 GHz Pentium IV
• Centralized administration with easy-to-use GUI
• Skills-based routing among 8 different call distribution choices
• Priority queuing
• An integrated IP or traditional PBX with voicemail for both extensions
and voicemail