Altigen AltiContact Manager Version 5.0, Administration Manual

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23-30 AltiContact Manager Administration Manual
3. In the Log On tab, set <DomainName>\AltiGen_<ServerName> as
the account. In this example, it is
GOLDMINE\AltiGen_ALTIWARE4_1.
If this account is not available, you must reinstall AltiContact Manager
while logged in as a domain administrator with local administrator
privileges.
Exchange Server Prerequisites
• Exchange Server 2000 software and Exchange Server 2003
Important:
When you install the Exchange Server, you must log in as the
Domain Administrator, NOT the Local Administrator.
Also note that the Windows 2000 server must be the Primary
Domain Controller.
• Successful ping to the AltiContact Manager and vice versa
• Exchange Server Services must be started
To check the Windows 2000 Server version:
Click the Start button, select Run, and type winver in the Run dialog
box. It should say:
Windows 2000 Server Version 5 (Build 2195: Service
Pack 1)
Service Pack 1 is the minimum required.
To check the Exchange Server version:
Click About in the Exchange Administrator.
To ping the Exchange Server from AltiContact Manager and vice
versa:
From the AltiContact Manager system, open a MS-DOS window, and
type
ping <exchange server name>
, then press enter.
For example, type
ping mailserver
. You should see
Reply
from...
as the response. If you see
Request timed out
, there is
something wrong with your network settings or connectivity.
Similarly, ping the AltiContact Manager system from the Exchange
server. For example, from the command prompt in Exchange Server,