Altigen AltiContact Manager Version 5.0, Administration Manual

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IVR Configuration
AltiContact Manager Administration Manual 11-11
11.
IVR
Conf
ig
ur
a
tion
To record a custom phrase:
1. Log in from any telephone on the system with the system manager’s
extension and password.
This brings you to the AltiGen Voice Mail System Main Menu.
2. Press 6 for the Phrase Management option.
3. Press 2 to record a phrase.
4. Enter a four-digit phrase number between 0001 and 0999.
5. Record the phrase after the tone. Press # at the end of the recording.
6. The system will replay the recorded phrase. Press # if the recording is
acceptable.
7. At the Phrase Management menu, press 2 to record additional prompts
or star (*) to exit Phrase Management.
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices (see AltiGen’s Support Page at
http://support.altigen.com for more information) provide professionally
recorded prompts as electronic files that can be installed and used on
AltiWare.
AltiGen provides a utility to convert these files into the proper AltiWare
format. Some recording studios provide the conversion service for an
additional fee. The converted file can then be used for IVR or group setup.
To install professionally recorded phrases or prompts:
1. Assign a prompt number (between 0001 to 0999) to each prompt you
would like recorded.
2. Submit your prompt script and prompt number to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or
11.025KHz mono in the WAVE format.
4. Ask the studio to convert the WAVE file(s) into the proper AltiWare
format.
• If using Worldly Voices, this conversion is done for you.