Altigen AltiContact Manager Version 5.0, Administration Manual

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Agent Configuration
AltiContact Manager Administration Manual 13-23
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Setting Message Playback Options
You can use the following checkboxes to turn on or off options for listening
to playback of recorded messages. These options apply to both new
messages and saved messages, and they can be applied to multiple
extensions using Apply to.
Setting Mailbox Capacities
You can set various mailbox capacities with the following options:
Parameter Description
Announce Message
Sender Before
Playback Selected, the user hears the name of the
message sender (internal sender only) before
listening to recorded AltiGen Voice Mail
System messages.
Announce Time
Stamp Before
Playback Selected, the user hears the timestamp (time
and date) of each message before playback.
Confirm Callback
Number Selected, system confirms the accuracy of the
caller’s number.
Enable Distinctive
Call Waiting Tone Selected, the user hears three different call
waiting tone cadences to distinguish between
internal, external, and operator calls (see
“Distinctive Ring” on page 5-3).
Play the Newest
Voice Message First Selected, voicemails are played in reverse order
of their delivery when the user retrieves them.
Parameter Description
Max Number of
Messages Maximum number of messages stored in the
user’s mailbox. The range is 1–999, defaulting
to 100.
Mailbox Size Mailbox size in MBs of stored messages. The
range is 1–500 MB, with a default of 50.