Altigen AltiContact Manager Version 5.0, Administration Manual

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AltiContact Manager Administration Manual G-1
G
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ary
Glossary
A
AC - Alternating Current.
ADPCM - Adaptive Differential Pulse Code Modulation. A sophisticated
compression algorithm for digitizing audio that stores the differences between
successive samples rather than the absolute value of each sample. This method of
digitization also reduces storage requirements from 64K bits/second to as low as
24K bits/second.
AltiConsole - a personal computer-based Attendant console connected to the
AltiServ over the network that emulates a standard hardware-based Attendant
console through software and has the flexibility of adding new features through
software without changing the hardware.
AltiSpan - link from the AltiServ base to the system extension that allows for
passing Caller ID.
AltiWare - the system software that is used by AltiGen’s Quantum and Triton
products.
AltiServ - an advanced, highly integrated business and computer telephony
platform that consists of a Quantum and/or Triton card and AltiWare software
working in a
PC/Server running under Windows NT.
analog - a method of telephony transmission in which the information from the
source (for example, speech in a human conversation) is converted into an electrical
signal that varies continuously over a range of amplitude values.
API - Applications Programming Interface. A set of routines that an application
program uses to request and carry out lower-level services performed by an
operating system.
ASCII - American Standard Code for Information Interchange.
B
blocked calls - calls that cannot be immediately connected to the number dialed. A
call is defined as blocked when access paths to the called station are unavailable.
This is not applicable to AltiServ.
BPS - Bits Per Second. The number of bits transmitted per second.