AMX RMS Administrator'S Manual Download Page 1

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A d m i n i s t r a t o r ’ s G u i d e

E n t e r p r i s e A p p l i c a t i o n s

RMS

Resource Management Suite

(v3.3 or higher)

L a s t R e v i s e d : 7 / 1 7 / 2 0 0 9

Summary of Contents for RMS

Page 1: ...Administrator s Guide Enterprise Applications RMS Resource Management Suite v3 3 or higher Last Revised 7 17 2009 ...

Page 2: ...MPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE AMX SOFTWARE THIS LIM ITED WARRANTY GIVES LICENSEE SPECIFIC LEGAL RIGHTS Any supplements or updates to the AMX SOFTWARE including without limitation any if any service packs or hot fixes provided to Licensee after the expiration of the ninety 90 day Limited Warranty period are not covered by any warranty o...

Page 3: ...etwork Configuration 3 RMS Application Install Checklist 4 Installation 4 The RMS SDK 4 Upgrading to RMS v3 3 From RMS v3 x 4 Upgrading to RMS v3 3 from RMS v2 2 Or Earlier 4 Conceptualizing the RMS Application 5 Licensing 5 Licensing Summary 5 Appointment Management Considerations 5 Messaging and Notification 5 Logging Configuration 5 Security 5 Windows Authentication 5 Enabling Integrated Window...

Page 4: ...election 19 Web Services 19 Web Services Microsoft IIS Server 20 Web Services Virtual Directory 20 Services 21 Services Register 22 Services Start 24 Licensing 26 Licensing Server Licenses 26 Enter Server Serial Number 27 Manual Authorization 27 Manually Authorizing Your RMS Server 27 Licensing Client Licenses 28 OS Permissions 29 OS Permissions Service User 29 OS Permissions Web User 30 System Se...

Page 5: ...ate Remove 49 Import Export 50 Create A New Database 50 Remove A Database 52 Importing Data 53 Exporting Data 53 Converting A Database 54 Applying Update Scripts 55 Configuring Connection Settings 56 RMS Web User Interface 57 Overview 57 Sign in Page 57 How do you sign in to RMS 57 RMS Web User Interface 57 RMS Administration 59 Administration Page 59 RMS Dashboard Page 61 Overview 61 How Do You C...

Page 6: ... Page 68 Create Device Page 69 Execute Control Function Page 70 Device Information Page 71 Modify Device Information Page 73 Device Parameter Page 74 Device Parameter History Page 76 Modify Parameter Page 77 Viewing Device parameters 78 Viewing Device Parameter history 78 Deleting Device Parameter history 78 Modifying Device Parameters 78 Deleting Device Parameters 78 Viewing Detailed Device Infor...

Page 7: ...er 90 Editing Users 90 How Do I Disable Enable A User 91 Deleting Users 91 Management Permissions Page 91 Create New Role 92 Edit Role Page 93 Creating a New Role 93 Editing a Role 93 Deleting a Role 93 Management Notifications Page 94 Create New Notification Page 95 Edit Notification Page 96 Creating a Notification 96 Editing a Notification 96 Deleting a Notification 96 Changing the Domain Path F...

Page 8: ...s 110 System Reports Help Requests Results 111 System Reports Help Requests Detailed 111 System Reports Help Requests Detailed Results 112 System Reports Residence Usage 113 System Reports Residence Usage Results 114 System Reports Source Usage 114 System Reports Source Usage Results 115 System Reports Cumulative Lamp Hours 116 System Reports Cumulative Lamp Hours Results 117 System Reports Transp...

Page 9: ...138 Scheduler Reports Room Usage 138 Scheduler Reports Room Usage Results 139 Scheduler Reports Source Usage 140 Scheduler Reports Source Usage Results 141 Running a System Report 141 Tracking Reports 143 Tracking Reports Device Activity 143 Tracking Reports Device Activity Results 144 Tracking Reports Device Activity Detailed 144 Tracking Reports Device Activity Detailed Results 145 Tracking Repo...

Page 10: ... Purging the Internal Log 161 Configure Notification Template Page 162 Create New Template Page 163 Viewing a Notification Template 165 Creating a new Notification Template 165 Deleting a Notification Template 165 Copying a Notification Template 166 Prestige Levels Page 166 Editing Prestige Levels 166 Enabling Disabling Prestige Levels 166 System Licensing Page 167 Checking Client Licensing Inform...

Page 11: ...p Page 175 Overview 175 RMS Scheduling Page 177 Overview 177 View Schedule Page 177 Day View Page 177 Opening Day View 177 Week View Page 178 Opening Week View 178 Month View Page 178 Opening Month View 179 Add Appointment Page 179 Appointment Details Page 181 Creating an Appointment 182 Creating an Appointment with an External Scheduler 182 Room Search Page 183 Room Search Results Page 184 Conduc...

Page 12: ...equest Dialog 190 Finding a Meeting In a Room s Schedule 190 Creating a Meeting At The Welcome Panel 190 Extending a Meeting At the Welcome panel 191 Ending a Meeting Early At the Welcome panel 191 Ringing The Doorbell 192 RMS In Room Page 193 Finding a Meeting In a Room s Schedule 194 Creating a Meeting At The In Room Panel 194 Extending a Meeting At The In Room Panel 194 Ending a Meeting Early A...

Page 13: ...mportant IT related information for the RMS application server installation RMS NetLinx Programmers Guide This document provides detailed NetLinx programming information for RMS systems RMS Plug In Installation Guides A separate installation guide is provided to describe installing each of the RMS plug ins i e EMS Scheduling Plug in Exchange Mailbox Plug in Groupwise Mailbox Plug in Lotus Notes Ap...

Page 14: ... installation Please visit www amx com for specifications and ordering information For instructions on installing and configuring the various scheduling plug ins available for RMS refer to the Installation Guide provided with your particular Plugin RMS Scheduling Plugin documentation is also available to view download from www amx com RMS must be installed on a dedicated server class machine For R...

Page 15: ...er using the SERVER command in NetLinx programming NetLinx can accept either an IP address or a HostName for the server NetLinx supports DNS so if you are using a HostName the HostName must be registered with the DNS server that NetLinx has been configured to use The DNS server configuration will be picked up automatically through DHCP if the DNS servers are registered with the DHCP server For mor...

Page 16: ...er license becomes one Asset license and one Scheduling license One AssetManager license becomes one Asset license The Database Wizard automatically migrates the database from a previous RMS database into one of the RMS 3 3 supported database platforms however you will need to have one of the RMS 3 3 supported database platforms installed prior to starting the RMS 3 3 installation process Knowing ...

Page 17: ...uch as e mail to transfer these messages You will need to configure the RMS application to work with these external systems The RMS application can provide Notification through SMTP e mail and Simple Network Pager Protocol SNPP Configuring for SMTP is always recommended if it is available Configuring for SNPP should be based on whether your users have pagers that support SNPP Logging Configuration...

Page 18: ...ts based on the appointment s organizer username Enabling Integrated Windows Authentication 1 To enable Integrated Windows Authentication after the RMS product installation and completion of the RMS Configuration Wizard open the IIS manager from Control Panel Administrative Tools Internet Information Services Expand the Web Sites and navigate to the RMS web application 2 Next right click on the RM...

Page 19: ...d items For instance monitoring lamp hours of a video projector is accomplished through a Lamp Hours parameter that belongs to the Video Projector device All parameters must be associated with a device In order to monitor a device the NetLinx system must register the device and one or more parameters with the RMS application For instance monitoring of Lamp Hours of the Video Projector is only avai...

Page 20: ...ce and is only available for NetLinx devices This information is registered automatically by the RMS application Firmware Version This is the firmware version of the NetLinx connected device and is only available for NetLinx devices This information is registered automatically by the RMS application Address and Address Type This is the physical address and address type for the NetLinx connected de...

Page 21: ...atus is cleared These values are supplied during registration but can be modified by the administra tor from the RMS application console Status Type The status represents the type of problem a faulted condition represents Status Types include Help Request Maintenance Request Room Communication Error Control System Error Network Error Security and Equipment Usage For example when Lamp Hours changes...

Page 22: ...appropriate text from the template assigned to the parameter For instance if the previous value for Projector Lamp Hours is 999 and the new value is 1001 and the threshold is set to 1000 and the threshold operator is set as Greater Than the RMS server checks to see if the previous value compared to the threshold i e 999 is Greater than 1000 is False has a different result than the new value compar...

Page 23: ...gged and dispatched via SMTP an SNPP as described above However the Advise template assigned to the parameter or the default Advise template if no template has been assigned to the parameter is used to generate the text for the log entries and messages Scheduling System Plug ins For instructions on installing and configuring the various scheduling plug ins available for RMS refer to the Installati...

Page 24: ...RMS Resource Management Suite 12 RMS Administrator s Guide ...

Page 25: ...properties are set by the server settings 4 After all information has been provided click Save For more information read the Creating a New Room section on page 87 Adding And Configuring Groups Rooms are displayed in a tree view based on these groups Please note A group can contain either rooms or sub groups but never both 1 To add a group first select Management Groups under Administration from t...

Page 26: ...pe of notification to be sent 6 Click on the drop down list to select the user or user role intended to receive the notification 7 Click Save For more information see the Creating a Notification section on page 96 Changing The Domain Path for Notifications By default when a notification is sent out the link does not utilize the fully qualified domain name You can change the domain path such that t...

Page 27: ... Notes see the Scheduling System Plug ins section on page 11 Depending on your configuration additional configuration steps need to be taken This step helps the Configuration Wizard guide you through the appropriate options for your configuration If you wish to use an existing scheduling system choose the External Appointment Management Scheduling System option Otherwise select Internal Appointmen...

Page 28: ...ide Click Next to continue to Database FIG 2 RMS Configuration Wizard Scheduling System External scheduling interfaces may be obtained from an AMX dealer and installed separately See the RMS Supported Scheduling and Mailbox Interfaces section on page 2 ...

Page 29: ...You need to specify the database server name address and the database catalog name Click Next to proceed Please refer to the RMS Database Administrator s Guide available to view download from www amx com for more details on RMS database installation and configuration FIG 3 RMS Configuration Wizard Connection to Database The Configuration screen may be skipped in the Configuration Wizard if a succe...

Page 30: ... start the database update process After the updates are complete click Next to proceed to Product Selection FIG 4 RMS Configuration Wizard Configuration FIG 5 RMS Configuration Wizard Database Updates The Updates screen may be skipped in the Configuration Wizard if a successful database connection is detected and no updates are required You can navigate to the Updates screen at any time by double...

Page 31: ...r Entertainment Hotels Healthcare and Broadcasting WorshipManager Houses of Worship HomeManager Whole Homes Home Theater Multi Dwelling Units and Private Transportation IntelligentManager Government Click Next to proceed to Web Services Web Services RMS requires the use of the Microsoft IIS Internet Information Services to host the RMS web pages ASP FIG 6 RMS Configuration Wizard Product Selection...

Page 32: ...ick Start IIS Web Server on the Microsoft IIS Server screen FIG 7 Click Next to continue Web Services Virtual Directory The RMS user interfaces are web pages designed to run in Windows IIS Server This configuration step guides you through the proper setup of the IIS Virtual Directory FIG 7 RMS Configuration Wizard Start Microsoft IIS Server FIG 8 RMS Configuration Wizard Web Virtual Directory Conf...

Page 33: ...stem RMS services are compatible with Microsoft Windows 2003 and newer operating systems You must register all services before proceeding to the next step Web Virtual Directory Configuration IIS Virtual Directory Alias Name Enter the name of the virtual directory you would like to use for the RMS web pages The Configuration Wizard will make the appropriate changes to your IIS configuration when yo...

Page 34: ... maintaining all connections and communications with the NetLinx systems This service loads automatically upon Windows boot up AMX RMS Scheduling Manager This service connects to external scheduling systems Microsoft Exchange Lotus Notes etc and acquires appointments for a given calendar folder for each room config ured in the RMS system Upon clicking the Register Services button you are prompted ...

Page 35: ...ge account the scheduling service must log on with a user account that has access to all of the desired Exchange mailboxes If your third party scheduling system does not require domain user permissions you can use the Local System account option Please review the documentation covering the particular RMS Scheduling Plug in that you intend to use After making your selection click Register Service t...

Page 36: ...3 As the Configuration Wizard is starting each service a dialog indicates the startup status FIG 14 Click Cancel to cease starting services and return to the Configuration Wizard Upon the successful start of the RMS services the Configuration Wizard visually indicates all services as Running FIG 15 FIG 13 RMS Configuration Wizard Start RMS Application Suite Services FIG 14 Starting Services Dialog...

Page 37: ...All other services depend on this service therefore it must always be started first and stopped last The Windows Services manager and the RMS Service Manager Utility will not allow you to stop this service until all other services have been stopped When starting one of the other services first the Windows Services manager and the RMS Service Manager Utility will start the RMS Server service first ...

Page 38: ...er Licenses To obtain RMS licensing contact AMX at AMX Global Customer Service 800 222 0193 service amx com or contact your AMX dealer Click Next to continue Click Next to continue FIG 16 RMS Configuration Wizard Server License Detected If you do not have a RMS license key and you opted to operate in Standard mode the Configuration Wizard indicates the key was not detected and the Software Serial ...

Page 39: ... from the server Authorization Key This number can be provided by AMX when a proper connection cannot be made Manually Authorizing Your RMS Server If your RMS server cannot connect to AMX for authorization follow these steps 1 Contact AMX at one of the following to obtain an Authorization Key AMX Global Customer Service at 800 222 0193 by email at service amx com or contact your AMX dealer 2 In th...

Page 40: ...rial Number and allows you to add or remove Client Licenses FIG 19 To remove a client license click on it and select Remove Click Add to enter additional client licenses 1 Enter the Client License Certificate ID and the Authorization Key in the appropriate fields 2 Click OK to complete the client license entry If you do not wish to enter additional client licenses click Next to continue If you do ...

Page 41: ...gement Scheduling System step and the scheduling service was registered with a user account other than the Local System account then the Configuration Wizard ensures the scheduling server user account has all of the appropriate NTFS directory permissions and registry access permissions required to allow the scheduling service to interact with the system 1 Click Set Permissions to begin 2 Once the ...

Page 42: ...he Configuration Wizard has completed setting all of the appropriate system permissions it will indicate Permissions Are Set 3 Click Next to continue This screen may be skipped if your servers file system is formatted as a FAT or FAT32 file system These file systems do not support security options so this step is not required Web NTFS Permissions Temporary files directory The web users must have r...

Page 43: ...ns If you are upgrading from a version 1 0 of RMS you may wish to use port 9090 The RMS 2 0 server is fully backwards compatible with the RMS 1 0 NetLinx clients however they will not take advantage of the new features and optimizations of 2 0 If this value is changed from one of the defaults this new value must be configured in each NetLinx system using the SERVER command Ping Delay Time The ping...

Page 44: ...choose to allow anonymous access to view the RMS administrative web interface To enable anonymous access check the Allow Anonymous Access option Click Next to continue System Settings Administrator If User Account Management is enabled the Configuration Wizard automatically configures the default administrator account The default administrator user name is Admin Enter the desired default administr...

Page 45: ...ling System Options screen FIG 26 Click Next to continue If the External Appointment Management Scheduling System option was selected on the Appointment Management Scheduling System step then you need to configure which Scheduling Plug in interface you wish to use with the RMS FIG 26 For specific details on each Scheduling Plug in see the documentation that is associated with that plug in After yo...

Page 46: ...ernal Appointment Management Scheduling System option was selected on the Appointment Management Scheduling System step then you are presented with the Appointment Options screen shown in FIG 28 FIG 27 RMS Configuration Wizard Internal Appointment Options Internal Appointment Options Keep Expired Appointments For After appointments have expired RMS automatically remove them from the system after t...

Page 47: ...based interface you should enter the web path in the web mail URL field If your third party scheduling system does not have a web based interface make sure this field is empty After entering the web path you can click the Test button to verify the path FIG 29 RMS Configuration Wizard SMTP Email System SMTP Settings SMTP Enabled Check this item to enable SMTP email delivery Server Enter the IP addr...

Page 48: ...testing click Close Click Next to continue System Settings SNPP SNPP Simple Network Paging Protocol is an alternative method to SMTP for delivering text based messages to alphanumeric pager and cellular phones If your wireless provider supports SNPP messaging RMS can send notifications messages to users using SNPP SNPP is preferred over the standard SMTP method of delivering text messages to wirel...

Page 49: ... dialog will appear FIG 32 2 Enter the pager ID for the mobile device you wish to send the test message You can optionally modify the text message to send 3 When ready press the Send Test Message button to send the text message When you have completed testing click Close Click Next to continue SNPP Settings Enable SNPP Paging Place a check in the box to enable SNPP Paging SNPP Default Provider Mak...

Page 50: ...e RMS SNMP Services Place a check in the box to enable SNMP Services SNMP Agent Port 161 default Type the port number to use for SNMP SNMP Community The group to which devices and management stations running SNMP belong This field is usually a friendly name SNMP Trap Community An alert that is sent to a management station by agents This field is usually a friendly name SNMP Trap Recipients The nam...

Page 51: ...RFID Tracking Options RFID Tracking Options Enable RFID Device Tracking Enables you to globally enable or disable RFID tracking The default setting is Enabled Enable RFID Historical Reporting Enables you to indicate whether you want to keep historical records and display RFID history reports The default setting is Enabled Delete RFID Entries After Enables you to indicate how long in days you want ...

Page 52: ... of days If you would rather base the internal log size on number of messages set this value to 0 and set Keep Maximum Log Entries Enable Windows Event Log Select this option to enable event logging Log Informational Messages If this option is selected the RMS server logs all informational type messages to the windows event log It is not recommended to use this option if a large number of messages...

Page 53: ...SYSLOG messages by setting some sample text in the Test Message Severity field and clicking the Test button Click Next to continue FIG 36 RMS Configuration Wizard SYSLOG Options SYSLOG Options Enable SYSLOG Messaging Select the Enable SYSLOG Messaging to enable Syslog messages Syslog Server Address Port Enter the IP address or host name for the Syslog server Enter the IP port for the Syslog server...

Page 54: ...ferences in the Reporting Options screen FIG 37 Place a check next to Enable Reporting to allow for this function You must also specify the number of days for RMS to track The default is 90 days Click Next to continue FIG 37 RMS Configuration Wizard Reporting Options The larger the number of days the greater the number of records the database needs to store and the longer report queries take to ru...

Page 55: ... consistent time and date throughout the system Synchronize Server Time Date if this option is enabled the RMS server connects to an Internet time synchronization server once per evening and synchronizes the server local time and date This option is recommended only if the server is not already synchronized by other means such as a network time synchronization program When selecting this option yo...

Page 56: ...reate a logo image that seamlessly matches the graphic style of the web pages without the need for a border or background color For more information please click the How to Create Custom Logo link on this page of the Configuration Wizard Creating A Custom Logo 1 Open the logo_custom GIF in your favorite graphics manipulation software 2 This file can be found in the C Program Files AMX Resource Man...

Page 57: ...pages are ready to use and the server is ready to accept NetLinx connections If the Launch RMS application suite Admin Web Page option is selected after closing the Configuration Wizard the administrative web pages are automatically loaded You now need to add users see the Creating a New User section on page 90 add rooms see the Creating a New Room section on page 87 and create notifications see t...

Page 58: ...RMS Configuration Wizard 46 RMS Administrator s Guide ...

Page 59: ...tion database to another database platform Applies updates to the RMS application database During installation the Database Wizard is used to create the RMS database Starting the Database Wizard To access and perform the Database Wizard tasks the RMS application services must first be stopped If one of more of the RMS services are running when the Database Wizard starts it will prompt you to stop ...

Page 60: ...on Settings section on page 56 Otherwise click Next to continue to the main menu Main Menu The Database Wizard main menu Menu Options screen allows you to select the desired database operation to perform 1 Create new database Remove existing database Select this option to create a new RMS application database or to remove an existing RMS application database 2 Import Export data from MeetingManage...

Page 61: ...hat you need to apply to your database Database update scripts are created by AMX to provide a means of updating the existing database in place Configure Connection Select this button to re configure the RMS database connection settings Create Remove 1 Create new database Select this option to create a new RMS application database 2 Remove Delete existing database Select this option to delete an R...

Page 62: ...on to backup the data in your RMS application database Create A New Database The Database Wizard can create a new RMS application database for the following database platforms Microsoft SQL Server 2005 You will need to provide the following information in the Create Microsoft SQL Database screen FIG 46 Microsoft SQL Server Address Use Windows Authentication or Use SQL Server Authentication Microso...

Page 63: ...he default data into the new database When the processes have completed the Database Wizard automatically reconfigures the RMS application connection settings to point to this new database Click Next to continue The Database Wizard performs a database connection test and then returns to the main menu FIG 46 Create Microsoft SQL Database FIG 47 Importing Database Completed ...

Page 64: ...t SQL Server Password 1 Select the desired RMS application database to remove 2 Click Next to continue The Database Wizard can only remove RMS application databases If you attempt to remove another database an error is returned and no action taken FIG 49 As a final confirmation to remove the database you are prompted to enter the word destroy to confirm that you are certain about removing the data...

Page 65: ...selecting the import file click Next to begin the import process After the import file has been processed the Database Wizard will return to the main menu Exporting Data The Database Wizard can export all records in a database to a data file This data file is an XML formatted collection of all the records in the database This process is useful if you want to migrate to another database platform an...

Page 66: ...ternate database platform The Database Wizard can migrate between any of the following database platforms Microsoft SQL Server 2005 The steps required to migrate are as follows Read the corresponding sections for more information about each specific step 1 Export all data from existing RMS database 2 Create new RMS database 3 Import RMS data into new database 4 Configure RMS access to new database...

Page 67: ...aintenance and updates of the configured RMS application database using Update Scripts Database update scripts are created by AMX to provide a means of updating the existing database in place 1 Select the desired update script 2 Click Next to continue If the Configuration Wizard detects that the database must be upgraded it automatically launches the Database Wizard Update Script dialog FIG 53 Dat...

Page 68: ... connection test and then returns to the main menu Configuring Connection Settings You can use the Database Wizard at anytime to configure the RMS application database connection settings The RMS application uses a DSN less connection and thus stores all the database connection settings internally Database Server Enter the database server IP address or hostname Use Windows Authentication Enable Wi...

Page 69: ...e section on page 61 RMS Hotlist The RMS Hotlist page is the main view of the exception based reporting system All items provide a link to resolve that particular item Refer to the RMS Hotlist section on page 63 System Status Page The System Status Page allows you to view the status of all rooms on a single screen Refer to the System Status Page section on page 67 Management Page The Management Pa...

Page 70: ... links to every page available within the RMS application this page is restricted and populated according to the role of the user currently logged in to the RMS application Refer to the Sitemap Page section on page 175 RMS Scheduling Page The RMS Scheduling Page provides links to viewing the application schedule cre ating an entry to the schedule and access to the PDF version of the User s Guide R...

Page 71: ...custom user defined portal Hotlist View the exception hotlist page System Status View the current system status page Management Manage the system s rooms users groups permissions and NetLinx systems Reporting View system generated reports and logs Configuration Configure system options and settings Control Functions Create and Manage Control Function Macros Help View help documents and system vers...

Page 72: ...RMS Administration 60 RMS Administrator s Guide ...

Page 73: ...by clicking one of the following Browse The default mode for the RMS Dashboard Catalog Add items to the RMS Dashboard Edit Move RMS Dashboard items around the page Adding Contents To add a content item to the RMS Dashboard 1 Click the RMS Dashboard link in the menu on the left of the RMS application 2 Click Catalog in the modes on the top right of the page 3 Select one of the links Add Contents Re...

Page 74: ...MS Dashboard link in the menu on the left of the RMS application 2 Click either Catalog or Edit in the modes on the top right of the page 3 Click hold and drag the top of the content item to be moved 4 Drag to a new location the insertion point is indicated by a blue horizontal cursor 5 Click Browse in the modes on the top right of the page when you are done To move a content item in the RMS Dashb...

Page 75: ...y the NetLinx master when discovered by the RMS application Creating a New Room section on page 87 upon initial discovery of a NetLinx master you have the option of adding that room to your list of monitored resources FIG 58 Hot List Unassigned NetLinx Systems New NetLinx Systems Detection Time The date hour minute and second the RMS server discovered the NetLinx system Serial Number Serial Number...

Page 76: ... indicated with a green check mark and any offending parameters are indicated with a red X 3 Select View for the device parameter needing attention to view the Parameter Settings FIG 59 Hot List Parameter Needing Attention Section FIG 60 Hot List Parameter Needing Attention Section options Last Update Date and time of last system update Room Name of room where problem has occurred Device The name ...

Page 77: ...d to launch the Send Response page 3 Select either a pre defined response from the drop down menu or type a response in the text field provided 4 Click Send Room Troller Failure Troller failure occurs when the internal scheduling system has failed to attach to the scheduling system mailbox account and synchronize appointments for the listed room FIG 61 FIG 61 Hot List Room Troller Failure Section ...

Page 78: ...RMS Hotlist 66 RMS Administrator s Guide ...

Page 79: ...o Refresh The System Status Page and the View Devices Page FIG 63 on page 68 auto refresh every 30 seconds by default You can turn on off the auto refresh by Setting ForcePageRefresh to true false in web config file You can also set how often you want the page refresh by changing PageRefresh in web config file Viewing System Status Information To access the System Status page 1 Select System Statu...

Page 80: ... 63 The screen is divided into sections for each device with each section containing the following information FIG 63 View Devices Page Device List Information Device Name The name of the monitored device Manufacturer The manufacturer of the monitored device Model The model of the monitored device Device Number The NetLinx device number for this device as defined in the NetLinx program Syslog Inte...

Page 81: ...evices page Device List Monitored Parameters Name The name of the parameter being monitored Current Value The current value for the parameter Status This checkbox indicated if the parameter is operating within or outside of its threshold value The tool tip for this checkbox provides details about the threshold for the parameter Status Type This is the status type with which the parameter is associ...

Page 82: ... Manual URL A URL link to the manual on the manufacturer s web site Description A description of the monitored device Serial Number The serial number of the monitored device Enabled Allows you to enable or disable RFID tracking for the device Tag ID Allows you to enter the RFID tag ID for the device Portable Allows you to enable or disable the RFID automatic location tracking for the device Track ...

Page 83: ...t Room A drop down combo box of available rooms and groups within the RMS system Select Control Function Detected control functions for the selected room Execute Executes the selected control function FIG 66 Device Information Page Device Information Name The name of the monitored device Manufacturer The manufacturer of the monitored device Model The model of the monitored device Manual URL A URL ...

Page 84: ...bled and the RFID device portable option is disabled Delete Click to delete the device The system device cannot be deleted Back X Return to the device list NetLinx Device Information Device Type The type of NetLinx device Version The firmware version of the NetLinx device Note This is not available for AxLink devices Serial Number The serial number of the NetLinx device Note This is not available ...

Page 85: ...click Modify The Modify Device Information Page allows you to change values FIG 67 While in this screen you can make changes to the Device Information and Device Logging sections of the Device Information page See Also Device Information Page section on page 71 FIG 67 Modify Device Information Page ...

Page 86: ...faulted to the faulted condition The comparison operators Less Than Less Than or Equal To Greater Than Greater Than or Equal To Equal To and Not Equal To can be used for string and number parameters The comparison operators Contains and Does Not Contain are primarily used for string parameters Example Lamp Hours might have a threshold value of 1000 and any value over this would require maintenance...

Page 87: ...te personnel as determined by the Notification Configuration settings Alert Template The notification template to use when the parameter s value is outside the normal operating range Advise when parameter returns to normal range The RMS application sends a notification for a parameter when it returns to its normal operating range Advise Template The notification template to use when the parameter ...

Page 88: ... Device Parameter History FIG 69 Device Parameter History Page Device Parameter History Server Time The date and time the status was logged as set by the server Room Name The name of the room to which the device is assigned Device Name The assigned name of the device Parameter Name The assigned name of the parameter tracked by the system status Value The tracked value as it relates to the assigned...

Page 89: ...ameter Threshold Operator A drop down selection the threshold designator for the parameter Threshold The threshold value Status Type A drop down selection for the category to which the parameter belongs Alert Template The notification template to use when the parameter s value is outside the normal operating range Drop down selection of the types of alert templates available Advise when parameter ...

Page 90: ...ters section The Device Parameter page opens 5 Click History to open the Device Parameter History page 6 Click Delete Modifying Device Parameters 1 Select System Status from the menu on the left side of the RMS application 2 Expand the group name containing the status you want to check 3 Select the room name to view the device information page 4 Click View for the selected parameter in the Device ...

Page 91: ...ens 5 Click Modify The Modify Device Information page opens 6 Edit any of the following The device Name The device Manufacturer The device Model The Manual URL for the device The Description of the monitored device The serial number of the monitored device 7 Place a check next to the Device Logging tools you want enabled 8 Click Save to save Moving a Device to a New Room 1 Select System Status fro...

Page 92: ...e room name to view the device information page 4 Click View for the selected parameter in the Device List Information section The Device Information page opens 5 Click View Log The Internal Log Report page opens Executing a Device Control Function 1 Select System Status from the menu on the left side of the RMS application 2 Expand the group name containing the status you want to check 3 Select t...

Page 93: ...eate New Group Page Select Create Group in the Management Rooms page to access the Create New Group page shown in FIG 73 FIG 72 Management Rooms Page FIG 73 Create New Group Page Create New Group Page Options Group Name Text field for friendly name of the group Parent Group Drop down list establishes the groups relation to other groups A group can be separate a child of another group or the parent...

Page 94: ...he desired group Viewing Group Settings 1 Groups are displayed in the Groups window of the Management Rooms page 2 Select a group and click View The View Group Setting page opens View Group Setting Page Editing a Group 1 Select a group and click View 2 Click Modify to access the modify options in the Modify Group Setting page 3 Edit any of the following fields Group Name Set or remove the Parent G...

Page 95: ... and schedule Some information is provided by the NetLinx master when discovered by the RMS application Modify Group Setting Page Options Group Name Text field for friendly name of the group Parent Group Drop down list establishes the groups relation to other groups A group can be separate a child of another group or the parent of other groups Room Rooms included in the group Available Rooms Rooms...

Page 96: ...eds through the RMS application s room search All equip ment items should be separated by a comma URL to Map of Room This is a URL link to a map of the room While the RMS application does not provide any facility to generate and manage maps of your facility this link is provided so users can access a map of the facility with the room shown if you have access to such maps Click Open to browse to th...

Page 97: ...the time zone setting for the room Use Daylight Savings This is the daylight saving setting for the room Prestige Level This is the prestige level for the room This value is optional but helps users find a room that meets their needs through the RMS application s room search Number of Seats This is the number of seats for the room This value is optional but helps users find a room that meets their...

Page 98: ...ntrol panels that may have been programmed into the NetLinx system Licensing Information Asset License This is the Asset License number for the room If you do not have a license you must contact AMX to purchase a license for this system Scheduling License This is the Scheduling License number for the room If you do not have a license you must contact AMX to purchase a license for this system FIG 7...

Page 99: ...k Modify 3 Edit the Room Information The fields are Name Location Owner If there is a NetLinx master select it from the drop down combo box 4 Edit the Room Properties The text fields are Number of Seats Phone Number and Equipment List The drop down combo box selections are Timezone Use Daylight Savings and Prestige Level URL to Map of Room and Web Control URL are either text field or click Open to...

Page 100: ...ssible answers in the fields provided 5 Click Send Management Users Page The Management Users page is shown in FIG 77 FIG 77 Management Users Page System Users Information First Name The user s first name Last Name The user s last name Username The username of the user the username is used at the time of log in Enabled When checked the user account is enabled and can be used Options Edit Launches ...

Page 101: ...User Account Page Username Username for login This field is required Account Enabled When unchecked this account cannot log into the RMS application However this user can still receive notifications Password Password for login This field is required Confirm Password Confirm password for login This field is required First Name The first name of the user This field is required Last Name The last nam...

Page 102: ...plication with a default email or pager number for sending system notifications Create New User Account Page Cont Mobile Phone The mobile phone number of the user This value is not used by the RMS application it is only used for reference by the RMS application administrators Fax The FAX number of the user This value is not used by the RMS application it is only used for reference by the RMS appli...

Page 103: ...s Manager access any user who enters John Doe s username and password can enter the site with Manager access This user will only be denied access to pages that Managers are not allowed to access At any point a user can choose to log out If a user closes the browser the user is automatically logged out Any attempt to access an Admin page from a new browser session will require the user to login aga...

Page 104: ...ing the user from the role Manage Users When Allow is checked users in this role can add edit and delete other users and how RMS interacts with those users e g notifications Configuration Settings When Allow is checked users in this role can access the configuration section of the Admin pages Create and edit log settings Manage Systems When Allow is checked users in this role can add edit and dele...

Page 105: ...me of role in Role Name 3 Edit the brief description of the duties of this role in the space provided 4 Select the users in Available Users and click to add them to the role Selected Users or vice versa to remove a user from the role 5 Revise the Global System Permissions 6 Revise the Room Level Permissions 7 Revise the role permissions to either all rooms or select Apply Permissions to Selected R...

Page 106: ...ting a New Room section on page 87 use notifications in conjunction with scheduling and monitoring rooms FIG 81 Management Notifications Page Management Notifications Page Options Group Name The group for this notification Room Name The room for this notification Status Type The Status Type for this notification User User Group The user or group for this notification Email The user addresses for t...

Page 107: ... server reports receiving a request for maintenance Modified Appointment This status type is triggered when an existing appointment is modified for a room either through the internal scheduler or as detected by the RMS Scheduling manager for an external scheduling system Network This status type is triggered when the network creates an error New Appointment This status type is triggered when a new...

Page 108: ...ext to Enabled to activate the notification Set the Groups Rooms value for the notification Select a group of rooms a single room or all groups and rooms in the RMS system from the drop down combo box This field is required Set the Users value for the notification Select a role or individual user in the RMS system from the drop down combo box This field is required Set the Status Type value for th...

Page 109: ...ssociated with the room IP Address IP Address associated with the room Host Name Host Name associated with the room MAC Address The MAC address associated with the room System Number This is the system number of the NetLinx master The system number is used in master to master configuration Master Version This is the firmware version of the NetLinx master Room Name The friendly name of the room in ...

Page 110: ...settings Supports Welcome Images This indicates if the NetLinx masters support Welcome Images Specifically this value is set when a G4 panel which supports Welcome Images has been added and pro grammed to display Welcome Images Can be Assigned to Room This indicates whether the NetLinx master can be assigned to a room If this value is set to NO the NetLinx master will not appear in the list of ava...

Page 111: ... Devices page enables you to enter device information for a monitored device or search for an existing device FIG 84 Create Device Page Select Create Device in the Management Devices Page to access the Create Device page FIG 85 FIG 84 Management Devices Page FIG 85 Create Device Page ...

Page 112: ...ion A description of the monitored device Serial Number The serial number of the monitored device Enabled Allows you to enable or disable RFID tracking for the device Tag ID Allows you to enter the RFID tag ID for the device Portable Allows you to enable or disable the RFID automatic location tracking for the device Track History Allows you to enable or disable the RFID tracking history for the de...

Page 113: ...sing other tools such as Microsoft Excel The exported log files currently on the server are displayed on the Management Internal Log page FIG 88 FIG 87 Device Search Result Page FIG 88 Management Internal Log Page Management Internal Log Page Options Number of Internal Log Entries The number of Internal Log entries in the report for export Export Log Name This file is stored on the server and can ...

Page 114: ...ou to create control function macros that can be assigned to rooms and groups and scheduled to execute at specific times Control Functions are managed via options in the Management Control Functions page FIG 89 Control Function macros are a collection of ConnectLinx actions FIG 89 Management Control Functions Page Management Control Functions Page Options Macro Name The friendly name of the macro ...

Page 115: ... friendly name of the macro Groups and Rooms A checkbox list of rooms and groups of rooms detected by RMS Available Control Functions A list of ConnectLinx control functions for each device found in the room If more than one room or group is selected only functions common throughout all the selected rooms are displayed in this field Selected Control Functions The list of selected ConnectLinx contr...

Page 116: ...t the date The three following drop down combo boxes represent hour minute and designation for ante meridiem vs post meridiem AM PM in that order Enabled Make recurring When checked this option makes the scheduled macro a recurring event Pattern Daily Makes the recurring scheduled macro a daily pattern Every __ days s text field for number of days between daily recurring macro Every weekday execut...

Page 117: ...Every __ __ the drop down combo boxes allow you to set the month and day the recurring macro executes The __ __ of __ this setting allows you to pick either the first second third fourth or last day of the week of a specified month Lifetime No end date The scheduled recurring macro does not end End after __ occurrences The scheduled recurring macro ceases to run upon reaching the user defined para...

Page 118: ...nctions window by clicking the button Repeat as necessary 3 Click Save Executing a Macro In the Management Control Functions page FIG 89 on page 102 find your macro and click Execute Deleting a Macro In the Management Control Functions page FIG 89 on page 102 find your macro and click Delete Scheduling a Macro 1 In the Management Control Functions page FIG 89 on page 102 find your macro and click ...

Page 119: ...r remaining in the RFID tag s battery If an RFID reader cannot detect the RFID tag the field displays the tag s last known battery level Last Time Stamp The last update to the tag ID s information Room Name The room assigned to the RFID tag Opens the View Room Settings page see the View Room Settings Page section on page 85 for more information Reader Address The address of the RFID reader Device ...

Page 120: ... default value for the room is the current room in which the RFID reader detects the RFID tag Untagged Devices A list of untagged devices in the room The listing displays all devices located in the currently selected room that do not have RFID tags assigned to them If you change the room selection the device listing repopulates with updated device data RFID Enabled Allows you to enable RFID tracki...

Page 121: ...Service Reports Organizer Reports Each report is rendered and displayed on the Report View page While the information varies based on the report run your options are always the same You can output the report the following ways 1 Generates a PDF version of the report 2 Generates a Excel version of the report 3 Generates a HTML version of the report 4 Generates a Word version of the report 5 Prints ...

Page 122: ...ces on or before the designated date Between Selects all instances between the designated dates Any Selects all instances Options Request Count Selects all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in the field Selects all instances that are less than and equal to the number you place in the field Bet...

Page 123: ... a list of all help requests entered by an organizer within the designated parameters plus the qualifier Request like FIG 99 FIG 98 Help Requests Results Help Requests Results Residence The rooms where the requests occurred Number of Help Requests The number of request instances within the designated parameters FIG 99 Help Requests Detailed ...

Page 124: ...s on or before the designated date Between Selects all instances between the designated dates Any Selects all instances Options Request like A keyword search for specific requests Residence Select either All Residences or Selected Residences The latter provides a list of rooms and groups available within the RMS system Run Report Generates the report FIG 100 System Reports Help Requests Detailed R...

Page 125: ...esignated date On Selects all instances on the designated date On Before Selects all instances on or before the designated date Between Selects all instances between the designated dates Any Selects all instances Options Hours used Selects all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in the field Sel...

Page 126: ... number of hours an organizer has used a source within any given room and any number of sources available FIG 103 FIG 102 System Reports Residence Usage Results System Reports Residence Usage Results Residence The rooms being tracked for usage Usage The amount of time in hours the room has been in use FIG 103 System Reports Source Usage ...

Page 127: ...all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in the field Selects all instances that are less than and equal to the number you place in the field Between Selects all instances that are greater than and equal to the number you place in the field but less than and equal to the other number Any Selects ...

Page 128: ...Cumulative Lamp Hours System Reports Cumulative Lamp Hours Period The time parameter the report is to run within Click the calendar s to select a date otherwise type the date in the field provided On After Selects all instances on or after the designated date On Selects all instances on the designated date On Before Selects all instances on or before the designated date Between Selects all instanc...

Page 129: ...t are less than and equal to the number you place in the field Between Selects all instances that are greater than and equal to the number you place in the field but less than and equal to the other number Any Selects all instances Residence Select either All Residences or Selected Residences The latter provides a list of rooms and groups available within the RMS system Run Report Generates the re...

Page 130: ... Transport Run Time System Reports Transport Run Time Period The time parameter the report is to run within Click the calendar s to select a date otherwise type the date in the field provided On After Selects all instances on or after the designated date On Selects all instances on the designated date On Before Selects all instances on or before the designated date Between Selects all instances be...

Page 131: ...e less than and equal to the number you place in the field Between Selects all instances that are greater than and equal to the number you place in the field but less than and equal to the other number Any Selects all instances Residence Select either All Residences or Selected Residences The latter provides a list of rooms and groups available within the RMS system Run Report Generates the report...

Page 132: ...Selects all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in the field Selects all instances that are less than and equal to the number you place in the field Between Selects all instances that are greater than and equal to the number you place in the field but less than and equal to the other number Any ...

Page 133: ...s System Reports Current Source Usage Results Room Name of the room Source Name of the source Current Value Usage in hours of the source since date time listed in Since column Percent Percentage of the total system usage this represents based on systems power since the date time in the Since column Since Date Time this value was last reset ...

Page 134: ...ice manufacturer Current Usage Average Usage and Time Remaining Selects all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in the field Selects all instances that are less than and equal to the number you place in the field Between Selects all instances that are greater than and equal to the number you pla...

Page 135: ...er of hours on the lamp Lamp Life Expected lamp life set in the RMS application This is the threshold of the Lamp Hours parameter Average Usage Average use in Hours Day based on historical data in the RMS application Time Remaining Estimated time remaining in days on the lamp based on the expected lamp life and average usage per day If the lamp is past the established threshold it displays Replace...

Page 136: ...s all instances on or before the designated date Between Selects all instances between the designated dates Any Selects all instances Options Hours used Selects all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in the field Selects all instances that are less than and equal to the number you place in the ...

Page 137: ...ed for usage Time On Hours The amount of time in hours the system has been in use FIG 115 Power Reports Device Power Power Reports Device Power Period The time parameter the report is to run within Click the calendar s to select a date otherwise type the date in the field provided On After Selects all instances on or after the designated date On Selects all instances on the designated date On Befo...

Page 138: ...qual to the number you place in the field Between Selects all instances that are greater than and equal to the number you place in the field but less than and equal to the other number Any Selects all instances Residence Select either All Residences or Selected Residences The latter provides a list of rooms and groups available within the RMS system Run Report Generates the report FIG 116 Power Re...

Page 139: ...eport is to run within Click the calendar s to select a date otherwise type the date in the field provided On After Selects all instances on or after the designated date On Selects all instances on the designated date On Before Selects all instances on or before the designated date Between Selects all instances between the designated dates Any Selects all instances Options Device like A keyword se...

Page 140: ...rooms being tracked for usage Date Time The date and time the system power change occurred Power The status of the power on or off FIG 119 Quality of Service Reports System Online Quality of Service Reports System Online Period The time parameter the report is to run within Click the calendar s to select a date otherwise type the date in the field provided On After Selects all instances on or afte...

Page 141: ...n and equal to the number you place in the field but less than and equal to the other number Any Selects all times offline Offline Count Selects all time offline counters that are greater than and equal to the number you place in the field Selects all time offline counters that are equal to the number you place in the field Selects all time offline counters that are less than and equal to the numb...

Page 142: ...evice Online parameter FIG 121 Quality of Service Reports Device Online Quality of Service Reports Device Online Period The time parameter the report is to run within Click the calendar s to select a date otherwise type the date in the field provided On After Selects all instances on or after the designated date On Selects all instances on the designated date On Before Selects all instances on or ...

Page 143: ...ber you place in the field but less than and equal to the other number Any Selects all times offline Offline Count Selects all time offline counters that are greater than and equal to the number you place in the field Selects all time offline counters that are equal to the number you place in the field Selects all time offline counters that are less than and equal to the number you place in the fi...

Page 144: ...ommunicating parameter FIG 123 Quality of Service Reports Device Communications Quality of Service Reports Device Communications Period The time parameter the report is to run within Click the calendar s to select a date otherwise type the date in the field provided On After Selects all instances on or after the designated date On Selects all instances on the designated date On Before Selects all ...

Page 145: ... and equal to the number you place in the field but less than and equal to the other number Any Selects all times offline Offline Count Selects all time offline counters that are greater than and equal to the number you place in the field Selects all time offline counters that are equal to the number you place in the field Selects all time offline counters that are less than and equal to the numbe...

Page 146: ...e designated date On Before Selects all instances on or before the designated date Between Selects all instances between the designated dates Any Selects all instances Options Device like A keyword search for specific device items Failure Count Selects all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in ...

Page 147: ...ntered by any user within the parameters for all rooms included in the report FIG 127 FIG 126 Quality of Service Reports Device Control Failures Results Quality of Service Reports Device Control Failures Results Residence The rooms being tracked for usage Device The device in use of Control Failures The number of times a device control failure was detected FIG 127 Scheduler Reports Help Requests ...

Page 148: ... all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in the field Selects all instances that are less than and equal to the number you place in the field Between Selects all instances that are greater than and equal to the number you place in the field but less than and equal to the other number Any Selects...

Page 149: ...rwise type the date in the field provided On After Selects all instances on or after the designated date On Selects all instances on the designated date On Before Selects all instances on or before the designated date Between Selects all instances between the designated dates Any Selects all instances Options Scheduler Name like A keyword search for specific organizers Request like A keyword searc...

Page 150: ...all rooms included in the report FIG 130 If the scheduling features of the RMS application are not being used this report will not contain any useful data FIG 130 Scheduler Reports Help Requests Detailed Results Scheduler Reports Help Requests Detailed Results Scheduler Name The name of the organizer placing the help request Date Time The date and time the help request occurred Help Request The te...

Page 151: ...ke A keyword search for specific organizers Hours Used Selects all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in the field Selects all instances that are less than and equal to the number you place in the field Between Selects all instances that are greater than and equal to the number you place in the...

Page 152: ...gnated date Between Selects all instances between the designated dates Any Selects all instances Options Organizer Name like A keyword search for specific organizers Source like A keyword search for a specific source Hours Used Selects all instances that are greater than and equal to the number you place in the field Selects all instances that are equal to the number you place in the field Selects...

Page 153: ...Lamp Hour section on page 122 for more information System Power see the Power Reports System Power section on page 124 for more information Device Power see the Power Reports Device Power section on page 125 for more information System Power see the Power Reports System Power section on page 124 for more information System Power Detailed see the Power Reports System Power Detailed section on page ...

Page 154: ...ion Source Usage see the Scheduler Reports Source Usage section on page 140 for more information Device Activity see the Tracking Reports Device Activity section on page 143 for more information Device Activity Detailed see the Tracking Reports Device Activity Detailed section on page 144 for more information Room Activity see the Tracking Reports Room Activity section on page 146 for more informa...

Page 155: ...Selects all instances that are greater than and equal to the date you enter in the first field Selects all instances that are equal to the date you enter in the first field Selects all instances that are less than and equal to the date you enter in the first field Between Selects all instances that are greater than and equal to the date you enter in the first field but less than and equal to the d...

Page 156: ...Tracking Reports Device Activity Results Tracking Reports Device Activity Results Device The name of the device Tag ID The device s RFID tag ID Manufacturer The name of the device manufacturer Model The name of the device model Serial Number The serial number of the device Room Name The name of the room in which the device resides Room Location The location of the room Cumulative Time Detected in ...

Page 157: ...d Any Selects all instances Tracking Type Enables you to limit the search results to only devices configured as Portable devices configured as Fixed Location devices or All Devices Room Select either All Rooms or Selected Rooms The latter provides a list of rooms and groups avail able within the RMS system Run Report Generates the report FIG 138 Tracking Reports Device Activity Detailed Results Tr...

Page 158: ...nstances that are greater than and equal to the date you enter in the first field Selects all instances that are equal to the date you enter in the first field Selects all instances that are less than and equal to the date you enter in the first field Between Selects all instances that are greater than and equal to the date you enter in the first field but less than and equal to the date you enter...

Page 159: ... devices configured for RFID appear in this report FIG 140 Tracking Reports Room Activity Results Tracking Reports Room Activity Results Device The name of the device Room The name of the room in which the device resides Manufacturer The name of the device manufacturer Model The name of the device model Serial Number The serial number of the device Tag ID The device s RFID tag ID Cumulative Time D...

Page 160: ...ms or Selected Rooms The latter provides a list of rooms and groups available within the RMS system Run Report Generates the report FIG 142 Tracking Reports Device Location Results Tracking Reports Device Location Results Device The name of the device Room Name The name of the room in which the device resides Manufacturer The name of the device manufacturer Model The name of the device model Seria...

Page 161: ...Model like A keyword search for a specific device model RFID Tag Battery Level Selects all instances that are greater than and equal to the value you enter in the first field Selects all instances that are equal to the value you enter in the first field Selects all instances that are less than and equal to the value you enter in the first field Between Selects all instances that are greater than a...

Page 162: ...resides Manufacturer The name of the device manufacturer Model The name of the device model Serial Number The serial number of the device Tag ID The device s RFID tag ID Detected Room The room name of the last detected location of the device This information only appears in the device s RFID tag is currently offline Battery Level The percentage of remaining battery power for the RFID tag Last Time...

Page 163: ...Name like A keyword search for name of the device Device Manufacturer like A keyword search for a specific device manufacturer Device Model like A keyword search for a specific device model Room Select either All Rooms or Selected Rooms The latter provides a list of rooms and groups available within the RMS system Run Report Generates the report FIG 146 Administrative Reports Device Inventory Resu...

Page 164: ...ol System Inventory Options Master IP Address like A search for the IP address of the control system Master Hostname like A search for the hostname of the control system Master System Number like A search for the system number of the control system Master Firmware Version like A search for the firmware version of the control system Master Type like A search for the type of control system Sort by Y...

Page 165: ... the control system Master MAC Address The MAC address of the control system Master System Number The system number of the control system Master Firmware Version The firmware version of the control system Master Type The type of control system Room Name The room in which the control system is located RMS SDK Version The RMS SDK version of the control system FIG 149 Administrative Reports System Us...

Page 166: ...n the Internal Log Settings page See Also Management Internal Log Page section on page 101 Configure Internal Log Page section on page 160 FIG 150 Administrative Reports System Users Results Administrative Reports System Users Results Last Name The last name of the user First Name The first name of the user User Name The user name of the user Status The current status of the account This can be ei...

Page 167: ...eld is populated based on who is logged into RMS Type your note in the field Description 4 Click Save Note and repeat as necessary 5 Click Done Deleting Log Entries 1 Select Reporting Internal Log in the menu on the left side of the RMS application The Internal Log Report page opens 2 Select your log entry from the list and click Delete Internal Log Entry Status Type The type of notification logge...

Page 168: ...orting Source Usage in the menu on the left side of the RMS application The Source Usage page opens 2 Locate the room for which you want a source usage report double click groups to expand FIG 151 Source Usage Page Source Usage Source Name of source Usage Usage in hours of the source since date time listed in Since column Percent of total system usage this represents based on systems power since t...

Page 169: ...p Hours Report Page Lamp Hours Report Room The friendly name for the room to which the monitored device is associated Projector Display Name of the projector Model Manufacturer and Model of projector Usage Number of hours on the lamp Lamp Life Expected lamp life set in the RMS application This is the threshold of the Lamp Hours parameter Average Use Average use in Hours Day based on historical dat...

Page 170: ...Reporting Page 158 RMS Administrator s Guide ...

Page 171: ...interface defined in this field Click Test to confirm the URL works 6 Click Save to save FIG 153 Appointment Settings Page Appointment Settings Appointment Master Password A password used to help users who forget individual appointment modification pass words If a user enters a password for an appointment and then forgets it this password can be entered and used to clear the appointment password I...

Page 172: ...nly messages newer than a given date or by fixing the maximum number of log entries FIG 154 Additionally the Internal Log Settings screen offers an option to purge the entries FIG 154 Internal Log Settings Internal Log Internal Log Enabled When checked the RMS server creates and tracks the internal log Maximum Number of Log Entries to Keep This value sets the maximum number of messages contained i...

Page 173: ...e internal log Remove the check to disable 3 Click Save to save Purging the Internal Log 1 Select Configuration Internal Log in the menu on the left side of the RMS application The Configure Internal Log page opens 2 If you select Delete all log entries no further information is needed and you can click Delete 3 If you select Delete only log entries before this date select a date from the calendar...

Page 174: ...ails Plan Text emails Pager messages and log messages See Also Create New Template Page section on page 163 FIG 155 Configure Notification Template Page Configure Notification Template TypeName There are seven different types of templates Device Parameter Advise Device Parameter Alert Modified Appointment New Appointment New NetLinx System Server Status System Communication Error Name A friendly n...

Page 175: ... Name There are seven different types of templates Device Parameter Advise These template are used to send notifications when a parameter that was previously outside its normal operating range returned to its normal operation range Device Parameter Alert These templates are used to send notifications when a parameter s value is outside it s normal operating range Modified Appointment These templat...

Page 176: ...eAddress NetLinx device address Device NetLinxDeviceAddressType NetLinx device address type e g RS 232 TCP IP AXLINK or ICSNET Device NetLinxDeviceSerialNumber The serial number for the NetLinx device Device NetLinxDeviceType The NetLinx device type name e g Volume Control or NI Master Device NetLinxDeviceVersion The version of the NetLinx device Device RFIDTagID The RFID Tag of the device Device ...

Page 177: ...of the RMS application The Configure Notification Template page opens 2 Select a template from the table right click and select Delete Configure Notification Template Cont Room Room that contains the device that contains the parameter change that invoked the notification Room MapURL URL link to the room s map Room Name Room Name Room Phone Room s phone number Server Info The RMS Server Program Nam...

Page 178: ...157 Editing Prestige Levels 1 Select Configuration Prestige Levels in the menu on the left side of the RMS application The Prestige Levels page opens 2 Select the prestige level by clicking Edit The Name and Description fields are now active 3 Type a new Name and or Description for the prestige level 4 Click Save to save Cancel to cancel Enabling Disabling Prestige Levels 1 Select Configuration Pr...

Page 179: ...d indicates a constrained license while Premium is a fully functioning version of RMS Software Serial Number The Serial number of the server software and the license key Total Scheduling Licenses The total number of scheduling licenses installed Scheduling Licenses In Use The number of scheduling licenses in use Scheduling Licenses Available The number of scheduling licenses available for use Tota...

Page 180: ... license information is listed in this table Adding a Client License 1 Select Configuration Licensing in the menu on the left side of the RMS application The System Licensing page opens 2 Click Add License to enable the Add Client License section 3 Type the AMX provided License Certificate and License Key in the available fields 4 Click Save to save Cancel to cancel Removing a Client License 1 Sel...

Page 181: ...lp Response 1 Select Configuration Hot List Setting in the menu on the left side of the RMS application The Hotlist Settings page opens 2 Select your help response and click Edit to enable the edit help response defining area 3 Edit the help response in the text field 4 Click Update to save Cancel to cancel Deleting a Help Response 1 Select Configuration Hot List Setting in the menu on the left si...

Page 182: ...Configuration Page 170 RMS Administrator s Guide ...

Page 183: ...lication this page is a pass fail diagnostics tool Any error encountered is indicated with a red X otherwise all passing systems are shown with a green check Checking System Status 1 Select Help System Diagnostics in the menu on the left side of the RMS application Click the Status tab at the top of the page The Status page opens 2 Click either Services Licensing Product Reporting Server Logging D...

Page 184: ...ade to any specific string label text field or button Displaying Hiding Resource Keys 1 Select Help System Diagnostics in the menu on the left side of the RMS application Click the Resources tab at the top of the page The Resources page opens 2 Place a check in the box Display Resource Keys to enable Removing the check disables this feature Appending Culture Codes to Strings 1 Select Help System D...

Page 185: ...bug Server Enabled to activate the debugging tool 3 Set the Debug Server Port number in the field provided The default port is 24 4 Click the link next to Open Debug Session to open a telnet session to the RMS server 5 Click Save when you are finished Debugging Debug Server Enabled When checked RMS creates a debug server Note The Debug Server Enabled option should not be left on in a production ru...

Page 186: ...Help Page 174 RMS Administrator s Guide ...

Page 187: ...erarchal list of links to every page available within the RMS application this page is restricted and populated according to the role of the user currently logged in to the RMS application FIG 160 Click on any link to go directly to the desired application feature FIG 160 Sitemap Page ...

Page 188: ...Sitemap Page 176 RMS Administrator s Guide ...

Page 189: ...splay Duration End Time Start Time Recurring Scheduled By Room Details Location and Appointment Details Appointments with a lock indicate you do not have proper permissions to view appointments with a key require a password 6 Double click the appointment to edit RMS is capable of supporting multiple up to 12 instances of Scheduling on a single NetLinx Master If you intend to run multiple instances...

Page 190: ... down list for all rooms available for schedule Select Date A navigation calendar that indicates the current date and allows you to select other dates by clicking Appointments with a lock icon indicate that you do not have the proper permissions to access that appointment Appointments with a key icon indicate password protection and you must provide the correct password to access the appointment T...

Page 191: ... scheduling within the RMS application Search allows you to find a room base on your needs See the Room Search Page section on page 183 Scheduled By A text field to provide the name of the meeting scheduler This field is populated by the RMS application Subject The subject line for the meeting purpose Message A larger text field for any additional information pertaining to the meeting Start Time A...

Page 192: ... drop down menus allow you to set what day of the month the recurring meeting executes and how many months between each occurrence The __ __ of every __ month s this setting allows you to pick either the first second third fourth or last day of each week and the number of months between each occurrence Yearly Makes the recurring scheduled meeting a yearly pattern Every __ __ the drop down menus al...

Page 193: ...ment The meeting coordinator must select to run preset at the time of the meeting from within the room Automatically executes at the start of the appointment The preset runs at the Start Time of the meeting Event Drop down menu list of available control function macros in your selected room This event executes based on the Execution designation Panel Display Text Display Text Up to 5 lines of text...

Page 194: ...heck the scheduling system for changes and updates RMS utilizes a trolling engine to log into the external scheduling system check for new and updated appointments and then sync those appointments within the RMS database All detected changes can then become notifications RMS sends to designated users 1 Within your external scheduler e g Lotus Notes and Outlook create a meeting appointment Your roo...

Page 195: ...anel files that allow the user to execute manual presets send help and maintenance requests extend the appointment and view schedules Room Search Page The Room Search page allows you to search for a specific room or find one based on your appointment needs Room searching is a feature of internal RMS scheduling FIG 163 Configure External Scheduler Appointments Page Room Search Room Name The name of...

Page 196: ...ype the date the room is needed or click the calendar icon to select a date Duration The time in hours and minutes the room is needed Search for specific time or search in a range of times Start Time The desired start time for the appointment The three following drop down menus repre sent hour minute and designation for ante meridiem vs post meridiem in that order Search By Range RMS searches the ...

Page 197: ...es page opens 2 Select your home page from the drop down menu Language The home page is your default page upon sign in and any time you select Home on any RMS page 3 Click Save to save the setting Resetting Column Sorting 1 Select Settings Preferences in the menu on the left side of the RMS application The Preferences page opens 2 Click Reset All Data Grids 3 Click Save to save the setting Prefere...

Page 198: ...t Name The first name of the user assigned to this account This value is required Last Name The last name of the user assigned to this account This value is required Phone User s phone number Mobile Phone User s mobile phone number Fax User s fax number Email 1 Email 2 Email 3 Email 4 User s email address The drop down menu allows you designate the email address as the default account send a plain...

Page 199: ...ications Page section on page 94 Create New Notification Page You can assign RMS to track status types for rooms and groups and then provide you with notifications User Notifications Group Name The name of the group or groups receiving the selected notification Room Name The name of the room being monitored for the notification Status Type The type of status monitored for the notification User The...

Page 200: ...ed by the RMS Scheduling manager for an external scheduling system Network This status type is triggered when the network creates an error New Appointment This status type is triggered when a new appointment is added for a room either through the internal scheduler or as detected by the RMS Scheduling manager for an external scheduling system New NetLinx System This status type is triggered when a...

Page 201: ...g room status The current status of the meeting room Room Available or Room In Use 4 Welcome image If configured a welcome image appears in this space 5 Meeting information The time span and welcome text of a meeting selected in the meeting room schedule 6 Date and time The current date and time 7 Create Meeting When available create a meeting and reserve the room Selecting this button launches th...

Page 202: ... see one of the following Confirmed the meeting has been created FIG 165 RMS Meeting Request Dialog RMS Meeting Request Dialog Start Date The start date for the meeting reservation Start Time The start time for the meeting reservation Duration The length of time the meeting reservation is to run press the and buttons to add and remove time respectively Subject Subject field for the meeting reserva...

Page 203: ...eeting in 15 minute increments Both successful and failed extension attempts receive a message Confirmed the meeting has been extended Unsuccessful the meeting has not been extended Ending a Meeting Early At the Welcome panel 1 Within the Welcome page press End Meeting The Confirm Meeting End dialog box opens FIG 166 Reservation Confirmed Unsuccessful FIG 167 Extension Confirmed Unsuccessful FIG 1...

Page 204: ...irmed the meeting has been ended Unsuccessful the meeting has not been ended Ringing The Doorbell Within the Welcome page press Ring Doorbell The Doorbell dialog on the In room panel and a doorbell tone The ring doorbell button will be hidden if the meeting room has enabled Do Not Disturb FIG 169 Meeting End Confirmed Unsuccessful FIG 170 Doorbell ...

Page 205: ...hen available extends the reserve time for the meeting room RMS extends in increments of 15 minutes Reoccurring meetings cannot be extended 8 End Meeting Ends the meeting early and makes the room available to the schedule Reoccur ring meetings cannot end early 9 Run Preset If the meeting was created on the Scheduling page of RMS the user had the option of creating a preset The preset option allows...

Page 206: ...The Message field is not required for the scheduling troller but is a helpful field for users 3 Press Reserve You will then see one of the following Confirmed the meeting has been created Unsuccessful the meeting has not been created 4 Press OK Extending a Meeting At The In Room Panel Within the In room page press Extend Meeting RMS extends the meeting in 15 minute increments Both successful and f...

Page 207: ...cheduling system s support of this feature you will see either Confirmed the meeting has been ended Unsuccessful the meeting has not been ended Executing a Meeting Preset If a manually executed preset was created when the meeting was set press Run Preset See Also Creating an Appointment section on page 182 Creating a New Macro section on page 105 FIG 174 Meeting End FIG 175 Meeting End Confirmed U...

Page 208: ...e years Press the current year to access other years 4 Press any day in the calendar to view information for that room on that day 5 You can return back to your current date at any time by pressing Today 6 Press OK when you are finished with the calendar Setting the Meeting To Do Not Disturb Press the Do Not Disturb button to toggle the feature on and off Enabling this feature places a dialog on t...

Page 209: ...s Help The Help Request dialog box opens 2 Type your message using the on screen keyboard 3 Press Send There are 2 responses you can expect from the Help Desk Message from Help Desk Press OK to confirm Question from Help Desk Press your response to select FIG 178 Help Request FIG 179 Message from Help Desk ...

Page 210: ...rvice Request 1 Within the In room page press Service The Service Request dialog box opens 2 Type your message using the on screen keyboard 3 Press Send RMS will confirm with you that the request has been sent FIG 180 Question from Help Desk FIG 181 Service Request ...

Page 211: ...RMS Touch Panel Pages 199 RMS Administrator s Guide ...

Page 212: ...registered trademarks of AMX AMX reserves the right to alter specifications without notice at any time It s Your World Take Control 3000 RESEARCH DRIVE RICHARDSON TX 75082 USA 800 222 0193 469 624 8000 469 624 7153 fax 800 932 6993 technical support www amx com ...

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