Altigen AltiContact Manager Version 5.0, Administration Manual

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Overview
AltiContact Manager Administration Manual 1-7
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• Call Park and Pick Up - users can park calls at one station to be
picked up at another station. Up to 50 calls may be parked at one
station simultaneously. Calls parked to a group are protected. Only
group agents or the person who parked the call can pick it up.
• Call Park Ring Back Identification to Operator - when parked calls
are not picked up, the operator will be rung, with call ID.
• Call Restrictions - restricts users from dialing specific long distance
area codes and phone numbers. Reduces the risk of toll fraud. Up to 20
digits are allowed to specify area codes and/or phone numbers that are
restricted system-wide; up to 10 digits are allowed to specify area
codes and/or phone numbers that are restricted on an extension by
extension basis. Or, you may block ALL outgoing calls.
• Caller ID - fully supports the Bellcore Caller ID standard and displays
alpha and numeric caller ID and name on a standard analog telephone
with a display. Up to 64 characters are transmitted and displayed. If
your local exchange carrier provides enhanced caller ID, such as caller
name, this information will also be displayed.
• Caller ID Routing - the system administrator can define Caller IDs in
a routing table and set different routing options.
• Centrex Transfer - allows user to transfer or forward calls to an
external telephone number. Once the transfer is complete, the trunk
lines are released. AltiView and AltiAgent also support Centrex
Transfer.
Conference Calling - the system supports conference calls
with up to 6 parties. You can speak privately to each person
before adding the person to the conference. A user can
conference a call through an analog phone, IP phone, AltiView or
AltiAgent. In ACM 5.0, when a user has a call on hold while
answering an incoming call, a user can join the incoming call and the
hold call by pressing “#”. AltiView or AltiAgent users can also drop
conference members from the desktop screen.
• Configurable Caller Name/DNIS Display - the system administrator
can configure the Caller Name or DNIS displayed on a phone set.
Conversation Recording - an extension user (on Triton
Analog or IP Extension boards) can record a conversation from
an extension or trunk and save as a file. Requires a voice
recording license. In ACM 5.0, conversations on the extension side
can be recorded at specified percentages. Also, centralized voice
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