Altigen AltiContact Manager Version 5.0, Administration Manual

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Huntgroup Configuration
AltiContact Manager Administration Manual 14-19
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• Line Park—if configured, select a Line Park group (configured in
“Line Park Configuration” on page 18-1) from the drop-down list.
Forwarding All Calls
Call Forwarding is available to huntgroups.
This is the Call Forwarding feature that is also accessible by the agent
extension user by dialing #36.
A One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed
is a transferred call. For example, agent extension 100 receives a
transferred call and forwards this call to agent extension 101; agent
extension 101 is set to forward all calls to agent extension 102; agent
extension 102 receives the call but CANNOT forward this call to another
agent extension.
A 10-Hop Limit to Call Forwarding for Direct Calls
For direct calls, there is a “10-hop” limit to call forwarding. For example,
agent extension 100 forwards to agent extension 101, 101 forwards to 102,
102 forwards to 103, and etc. through agent extension 120. A call to agent
extension 100 will be forwarded to 101, which will forward to 102, which
will forward to 103, and etc. until the call has been forwarded 10 times. At
this point, the call will not be forwarded again; if the last agent extension
in the forwarding chain does not answer, the call is sent to agent extension
100’s voice mail.
If there is a loop condition in the forwarding chain (for example, 100
forwards to 101, 101 to 102, and 102 back to 100), the call is sent to the first
destination’s voice mail.
To enable call forwarding, select the Enable Forward to check box, then,
using the drop-down list, indicate the forwarding destination. You can use
Apply to… to act on multiple extensions, with the restrictions discussed in
the previous section. The forwarding options are as follows:
• To Voice Mail
• To IVR—select the IVR number to use in the drop-down list under the
option. IVR settings are established in IVR… in the Call Center
Management menu.