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EPICenter Software Installation and User Guide
Troubleshooting
Be sure to use different log file names if you are running multiple clients on the same machine.
Using the Browser-based Client (Windows Only)
NOTE
After a problem occurs, prior to pointing the browser to the EPICenter server, it is recommended that
you clear all browser cache information, including disk cache, and close and re-open the browser.
If you are using the browser-based client, please try to duplicate the problem with the Java Console
enabled in Internet Explorer. Look at the Java Console window and copy/paste (using [Ctrl]+C and
[Ctrl]+V on Windows 2000/XP) the contents into a text file. If a problem occurs, Extreme Networks
customer support may require the Java Console output.
In addition, you can run the client in a debug mode in the browser:
1
Start the client with the URL
http://<host>:<port>/everest/debug
.
2
After you enter your login information, but before the main EPICenter page is displayed, a page
with debug settings is displayed.
3
Select Info for “Client Debug Level”
4
Click Submit Query.
This enables more detailed information to be logged.
Enable the Java Console
To facilitate problem diagnosis, you can attempt to duplicate the problem with the Java Console
enabled. To enable the Java Console, do the following:
1
From the Windows Start menu, select Programs, then Java Plug-in Control Panel and launch the
Control Panel.
2
On the Basic page, click the Show Java Console check box.
3
Click Apply.
The next time you launch the EPICenter client, the Java Console will start automatically.
NOTE
Running with the Java Console displayed may affect the performance of the EPICenter client.
There is limited space for Java Console messages; once the console log file is filled, no more messages
will be recorded. If you are trying to duplicate a problem, clear the Java Console log file periodically by
clicking the Clear button at the bottom of the window.
You can close the Java Console by clicking the Close button at the bottom of the window. However,
once it is closed, it can only be restarted by closing and restarting the browser.
Summary of Contents for EPICenter 4.1
Page 20: ...20 EPICenter Software Installation and User Guide Preface ...
Page 46: ...46 EPICenter Software Installation and User Guide EPICenter and Policy Manager Overview ...
Page 190: ...190 EPICenter Software Installation and User Guide Configuration Manager ...
Page 204: ...204 EPICenter Software Installation and User Guide Using the Interactive Telnet Application ...
Page 242: ...242 EPICenter Software Installation and User Guide Using the IP MAC Address Finder ...
Page 266: ...266 EPICenter Software Installation and User Guide Using ExtremeView ...
Page 284: ...284 EPICenter Software Installation and User Guide Real Time Statistics ...
Page 436: ...436 EPICenter Software Installation and User Guide Using the Policy Manager ...
Page 454: ...454 EPICenter Software Installation and User Guide The ACL Viewer ...
Page 468: ...468 EPICenter Software Installation and User Guide Troubleshooting ...
Page 504: ...504 EPICenter Software Installation and User Guide EPICenter External Access Protocol ...
Page 510: ...510 EPICenter Software Installation and User Guide EPICenter Database Views ...
Page 522: ...522 EPICenter Software Installation and User Guide EPICenter Backup ...
Page 526: ...526 EPICenter Software Installation and User Guide Dynamic Link Context System DLCS ...
Page 546: ......