Extreme Networks EPICenter 4.1, Software Installation Manual

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458 EPICenter Software Installation and User Guide
Troubleshooting
In Internet Explorer, clear cache by selecting Internet Options under the Tools Menu, then clicking
Delete Files
under the Temporary Internet Files section of the General tab.
Problem: Cannot cut, paste or print from the browser-based client, or save to the local file system.
As of EPICenter 4.0 the browser-based client no longer supports cut/paste/print or save from the
browser-based client. These functions are supported only in the stand-alone client application.
EPICenter Database
Problem: DBBACKUP utility will not run if LD_LIBRARY_PATH variable is not set correctly
In order for DBBACKUP to run, the LD_LIBRARY_PATH environment variable must include the path
< install_dir >/database
(by default,
/opt/epc_30/database
). There are some needed
.so
files in
that directory. (10051)
Problem: Database server will not restart after incorrect shut down
If the EPICenter server is shut down incorrectly, the database may be left in an invalid state. In this case,
an “Assertion failed” error may occur when attempting to restart the server.
To recover the database in Windows 2000 or Windows XP, do the following:
1 Open a DOS command window.
The following commands assume you have accepted the default installation location,
c:\epc4_1
. If
you have installed EPICenter in a different location, substitute the correct installation directory in the
commands below.
2 Go to the EPICenter install directory:
cd c:\epc4_1
3 Add the EPICenter database directory to your path:
set path=c:\program files\epicenter4.1\database;%path%
4 Execute the following command:
database\dbeng7.exe -f basecamp.db
5 Watch the output from this command. If the database program indicates it cannot recover the
database, delete the database log:
del basecamp.log
and try executing the previous command again:
database\dbeng7.exe -f basecamp.db
6 If the database is successfully recovered, restart the server.
If the database cannot be recovered, you will need to restore the database from a backup. See
Appendix F for instructions on restoring the database from a backup.
To recover the database in Solaris, do the following:
1 Open a shell window (csh is used for the following example).
The following commands assume you have accepted the default installation location,
/
opt/extreme/epc4_1
. If you have installed EPICenter in a different location, substitute the correct
installation directory in the commands below.