12
Troubleshooting
Contacting Technical Support
Thermo Scientific
TRACE 1300 and TRACE 1310 Hardware Manual
589
Contacting Technical Support
If the information in this section does not help solve your problem, you should contact
Technical Support. Be sure to reference the model, serial number, and power supply of your
instrument when contacting them.
•
Serial Number
— You can find the serial number of the GC by opening the front door,
and reading the serial number label on the right lower corner. See
.
Figure 643.
Identify Your Instrument: Serial Number
•
Power supply your GC is set
—
The 120 Vac or 230 Vac power supply is indicated on
the yellow label on the electronic module. See
Figure 644.
Identify Your Instrument: Power Supply Data
For contacting your local Thermo Fisher Scientific office or affiliate GC-GC/MS Customer
Support, see the section
TRACE 1300/TRACE 1310 Serial
Number Label
Power Supply 120 Vac or
230 Vac Alert Label