Optical Systems Design OSD2524, User Manual

Page: 400 / 402

OPTICAL SYSTEMS DESIGN
DOC ID: 10120001
OSD2524 OPERATOR MANUAL
PAGE 400
10 WARRANTY
Thank you for purchasing equipment designed, manufactured and serviced by Optical Systems Design (OSD).
OSD warrants that at the time of shipment, its products are free from defects in material and workmanship and
conforms to specifications. Our Warranty conditions are outlined below:
10.1 WARRANTY PERIOD
For warranty period, please call your local OSD distributor.
10.2 REPAIRS
Optical Systems Design reserves the right to repair or replace faulty modules/units. Please obtain a “Return
Material Authorisation” (RMA) form and number before returning goods.
Goods must be returned in adequate packing material to Optical Systems Design, Warriewood or its nominated
authorised representative, for all repairs.
WARRANTY REPAIRS
Return shipments to OSD shall be at customer's expense and freight back to the customer will be at OSD expense.
OUT-OF-WARRANTY REPAIRS
OSD reserves the right to repair or replace any faulty goods. Freight costs and insurance for both journeys are met
by the user. All equipment repaired by OSD will have a 3-Month Warranty from the date of dispatch.
SITE REPAIRS
By agreement site repairs may be undertaken for which out of pocket, hotel and travel expenses will be charged.
EXCLUSIONS
This warranty does not apply to defects caused by unauthorized modifications, misuse, abuse or transport damage
to the equipment. All modifications to OSD’s standard product will need written authorization and will be charged
at normal repair rates. All modifications are to be carried out by OSD Technicians. Warranty is void if
unauthorized removal and/or tampering with serial number and/or repair labels is evident.