6.7 Error Messages and Error Codes
277
021-402
The address of the proxy server name is incorrect.
Check the followings:
• LAN cable connection
• DNS server address setting
• The default gateway setting
• The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator. If the network works
normally but the error still is not resolved, contact our Customer Support Center.
021-403
Failed to resolve the address of the EP center of Fuji Xerox or EP communication aggregate server.
Check the followings:
• LAN cable connection
• DNS server address setting
• The default gateway setting
• The subnet mask setting
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator. If the network works
normally but the error still is not resolved, contact our Customer Support Center.
021-404
Failed to connect the server or the proxy server. One of the probable cause is that the power of these
servers is switched off.
Check the followings:
• LAN cable connection
• DNS server address setting
• The default gateway setting
• The subnet mask setting
• EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our Customer Support Center.
Also, when FQDN of the EP communication aggregate server is changed for the EP communication
aggregate server configuration, contact our Customer Support Center.
021-405
An error occurred in the SSL communication with the external server.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
021-406
The SSL certificate of the external server is not correct.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the error still is not resolved, contact our Customer Support Center.
021-407
Failed to authorize the proxy server while connecting to the EP system via the Internet.(Receiving HTTP
status code 407)
Check the followings:
• The login user of the EP proxy server
• The password of the EP proxy server
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator. If the network works
normally but the error still is not resolved, contact our Customer Support Center.
021-408
A time out error occurred while connecting to the EP system via the Internet.
Check the followings:
• LAN cable connection
• DNS server address setting
• The default gateway setting
• The subnet mask setting
• EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network failure or the
proxy server settings may be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our Customer Support Center.
Also, when FQDN of the EP communication aggregate server is changed for the EP communication
aggregate server configuration, contact our Customer Support Center.
Error Code
Cause/Remedy
Summary of Contents for DocuPrint 5105 d
Page 1: ...DocuPrint 5105 d User Guide...
Page 75: ...3 3 Printing on Custom Size Paper 75 2 Click the Device Settings tab 3 Click Custom Paper Size...
Page 78: ...78 3 Printing 6 Click Print on the Print dialog box to start printing...
Page 94: ...94 3 Printing 8 Press the Print Menu button to return to the Ready to print screen...
Page 418: ...418 Control Panel Menu Tree...
