244
6 Troubleshooting
6.4
Printing Problems
Symptom
Cause/Remedy
The <Error> lamp is blinking.
An error occurred that cannot be resolved by the user. Make a note of the error message or
error code displayed on the control panel, switch the power off, unplug the power cord from
the power outlet, and contact our Customer Support Center or your dealer.
Refer to
• " Error Messages (in Alphabetical Order)" (P. 251)
• " Error Codes" (P. 261)
The <Error> lamp is lit.
Is an error message displayed on the control panel?
Follow the instructions in the message and clear the error.
Refer to
• " Error Messages (in Alphabetical Order)" (P. 251)
• " Error Codes" (P. 261)
A print instruction was issued,
but the <Ready> lamp does not
light or blink.
Is the interface cable firmly plugged in?
Switch the power off, and check if the interface cable is firmly plugged in.
Is the printer in the offline or menu state?
If the printer is offline, press the <Online> button to put it online. If the menu screen is
displayed, press the <Settings> button to exit the menu screen.
Are protocols set correctly?
Confirm that the port being used is enabled. Also, use CentreWare Internet Services to
confirm that the protocol settings are configured correctly.
Refer to
• " [Network/Port]" (P. 147)
• Online help for CentreWare Internet Services
Is the operating environment of your computer configured correctly?
Check the operating environment of your computer including the print driver.
The <Ready> lamp is lit or
blinking, but the printer does not
print.
There is data remaining in the print buffer. Cancel or force-eject the job.
After pressing the <Online> button to take the printer offline, press the <Delete Job> button
to cancel the print job or the <OK> button to force-eject the job. After cancellation or force-
ejection is complete, press the <Online> button again to put the printer online.
Note
• When using the parallel/USB port, pressing the <Online> button can cause reception of job
data to stop part way through. When this happens, pressing the <OK> button causes the
remaining print data to be recognized as a new job. This job is printed separately after you
put the printer back online. As a result, the printout may not be normal.
Summary of Contents for DocuPrint 5105 d
Page 1: ...DocuPrint 5105 d User Guide...
Page 75: ...3 3 Printing on Custom Size Paper 75 2 Click the Device Settings tab 3 Click Custom Paper Size...
Page 78: ...78 3 Printing 6 Click Print on the Print dialog box to start printing...
Page 94: ...94 3 Printing 8 Press the Print Menu button to return to the Ready to print screen...
Page 418: ...418 Control Panel Menu Tree...