Dionex As, Operator'S Manual

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4 • Troubleshooting
This chapter is a guide to troubleshooting minor problems that may occur while
operating the AS Autosampler.
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Section 4.1 describes error messages and how to troubleshoot them.
•
The remaining sections in this chapter describe operating problems and how
to resolve them.
If you are unable to resolve a problem by following the instructions here, contact
Dionex Technical Support. In the U.S., call 1-800-346-6390. Outside the U.S.,
call the nearest Dionex office. Please have this chapter at hand when talking with
Technical Support personnel.
4.1 Error Messages
When an error occurs, a beep sounds and a message appears. Each message is
identified by a number in brackets in the lower-right corner of the AS screen. To
clear the message, press any key.
The Moduleware (the instrument control firmware installed in each AS) also
reports errors to Chromeleon or Chromeleon Xpress, where they are logged in the
Audit Trail.
Most error messages occur because you have pressed an incorrect key or
attempted to enter an incorrect value for a particular field. These types of
messages generally do not need additional explanation and they are not listed
here.
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[232] Maximum number of steps reached.
A method can have a maximum of 100 steps, including the sample
prep steps, the timed events steps, and one step for the method setup
parameters.
Possible Causes: The method includes 100 steps.
Actions: No action is required at this time. However, before
trying to create a new step in the method, delete an existing step.