59 • Schlage • ENGAGE Managed Property User's Guide
Viewing Audit Information
Daily System and Other Operations
• A ‘firmware updates have been scheduled’ message appears.
Fig. 7.38: Updates Scheduled
3. The scheduled firmware updates will process overnight.
• The day after the firmware updates were scheduled, review the current firmware version for
each of the selected devices to ensure they have been updated and match the latest firmware
version.
Fig. 7.39: Firmware Updated
CAUTION:
Nightly firmware updates are scheduled in the early morning hours during low
Wi-Fi network activity to reduce user issues while the device is inoperative during the time it is
being updated. Control Mobile Enabled Smart Locks
do not support
automated firmware
updates.
4. When a selected device did not update to the latest version, perform the following:
• Verify
the
Wi-Fi network communication
and
settings
.
i.
Test Wi-Fi Connection using the ENGAGE Mobile Application
• Ensure the
local Wi-Fi network was available
and not offline
when the overnight updates
were attempted.
ii. Was the Wi-Fi network out of service?
• After verifying the above items,
repeat steps 1-5
.
Viewing Audit Information
Device and User Audits is information collected when any action is taken at a door.
Viewing Audits can be invaluable for determining when users access certain areas, checking evidence
of residence entry and for checking the device status and update history.
