19 • Schlage • ENGAGE Managed Property User's Guide
Resident Move Out Processes
Daily System and Other Operations
6. To complete this process, the credential must be updated with “todays” expiration setting and
then stored away until “Tomorrow”.
a. Follow the
update the credential
process to program the credential with newly defined
expiration settings.
b. Tomorrow (after the credential has “Expired”) all 11 door assignments will again be available
for new assignment.
Resident Move Out Processes
When a resident moves out, it is important to recover the credentials and plan for the credentials next
use. The Administrator may follow one of these methods for credential reuse.
New User Waiting for Space & Credential Returned
Use this method if a
new tenant is moving in at the same time the previous tenant is moving out
and access rights are the
SAME
.
1. In the ENGAGE application under the previous resident’s User record, edit and remove the
previous resident’s name and reenter the name of the new resident.
2. Edit the Email Address, ADA, and the Activation and Expiration dates as needed.
3. Click
Save
.
Fig. 7.2: Update Resident Name
4. Hand the updated credential to the new resident.
Note:
Î
The previous ENGAGE User Audit information is maintained for history and any new
accesses resulting from this credential reuse are reported with the new residents’ name.
Resident Moves Out - Credential returned to stock
Use this method when a credential is returned but it is not immediately being reissued to a new user
with the same access. Administrators will want to recover, save and reuse credentials whenever
possible.
It is important to clear all credential assignments from a returned credential so that the credential will
have all 11-door assignment available.
To return a previously programmed credential to stock, follow the “Clearing Door Assignments”
section above.
Credentials with cleared door assignments can be treated as new and reissued to a new user without
any restrictions.
Resident Moves Out - Credential Not Returned
Use this method when a resident moves out and their credential is not returned.
When a resident moves out without returning their access credential, the Administrator must delete
all access assignments and Sync each door that the missing credential had access.
