54 • Schlage • ENGAGE Managed Property User's Guide
Synchronization
Daily System and Other Operations
Firmware device updates are performed manually at the door using the ENGAGE Mobile Application
or devices may be set up to use the local Wi-Fi network for automated updates when the device
supports Wi-Fi connectivity.
• Manual Firmware Updates at the door:
(required for
Control
)
• Available for all ENGAGE enabled devices.
• Uses the ENGAGE Mobile Application and Bluetooth connectivity
• Requires the Administrator to be near the device being updated
• Automated Firmware Updates – overnight:
(
recommended
)
• Available for all Wi-Fi enabled ENGAGE devices
• Scheduled for an overnight update from the ENGAGE Web Application.
• Performed overnight using the local Wi-Fi network connection.
• Manual Firmware Updates at the door
(without local Wi-Fi connectivity
:
• Allows for devices to be updated when no local Wi-Fi network is available.
• Allows devices to be update when no “Cell Data Signal” is available for the Mobile device.
• Uses the Mobile Device Wi-Fi Hotspot feature to communicate the firmware update to the
device
Each ENGAGE device will accept the firmware download and then the device must install the
firmware into its memory so that the new firmware can be used.
Note:
Î
Installing the downloaded firmware will take a few minutes to complete. The device will not
be operational as an access control device until the firmware installation is completed. The
device will flash the LED RED and GREEN for a few minutes and then RESET to begin normal
operation.
Manual Firmware Updates at the door
Manual firmware updates are performed while nearby the device using the ENGAGE Mobile
application.
Manual firmware updates are available for all ENGAGE enabled devices using Bluetooth
communication or a local Wi-Fi connection for faster updates when available.
Manual firmware updates using Bluetooth communication is required for Control devices because
they do not support Wi-Fi connectivity.
Automated Firmware Updates overnight (Preferred)
This is the preferred method of firmware updates to help keep all devices at the latest revision.
Using the local Wi-Fi network firmware updates is faster than using the Bluetooth communication
option and may be automated and scheduled using the ENGAGE Web Application
Automated Wi-Fi firmware updates are performed in the early morning hours so that user access is
less likely to be affected during the update process.
• The device will not operate as a locking device for the few minutes the device is downloading
firmware and will be flashing the RED and GREEN LED during the process.
• Once completed the device will RESET and begin operation, using the newly download firmware.
All ENGAGE product families may have firmware updates performed at the door with local Wi-Fi
connectivity except Control.
Manual Firmware Update at Door with No Local Wi-Fi
All ENGAGE Wi-Fi network enabled devices may have firmware updates performed at the door using
Wi-Fi connectivity even when there is no local Wi-Fi network signal available.
It is possible for devices to be installed and used in areas that have no Wi-Fi network available or when
the local Wi-Fi network is still not yet installed at the property.
When a device does not have a Wi-Fi network connection available or the local Wi-Fi network is out of
service, device firmware downloads may be performed by temporarily enabling a Wi-Fi network
connection through the Administrator’s Mobile device.
To perform Wi-Fi enabled Sync at the door using the ENGAGE Mobile device follow these steps.
1. Open the ENGAGE Mobile application and log into your ENGAGE account.
