23 • Schlage • ENGAGE Managed Property User's Guide
Updating Device Firmware
Daily System and Other Operations
Using the Web Application
1.
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Using the Mobile Application
1.
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Updating Device Firmware
Device firmware should be kept up to date to ensure property-wide device compatibility and
operations, and to ensure the latest features and security updates are provided at the door.
All Schlage ENGAGE enabled products will occasionally have firmware updates for new features and
continued robust performance.
Firmware updating can be accomplished at the door using the ENGAGE Mobile Application or by
scheduling “Overnight” Wi-Fi updates for Wi-Fi compatible and enabled devices using the ENGAGE
Web Application.
WARNING:
If you are using a Physical Access Control Software (PACS) account, be sure
to consult your SAM before updating firmware on any of your devices. Ensure your SAM
software version is compatible with the latest ENGAGE device firmware.
IMPORTANT NOTES:
1. Schlage Control Mobile Enabled Smart Lock firmware must always be updated at the door using
the ENGAGE Mobile Application.
• Schlage Control does not support Wi-Fi connectivity
2. For Schlage NDE80, NDEB, LE, LEB and CTE devices, overnight Wi-Fi network firmware updates
can be scheduled by the ENGAGE Web Application when a Wi-Fi network connection is available
and properly enabled at the door.
• Nightly Wi-Fi updates require local Wi-Fi network availability overnight for the scheduled
firmware updates to be successful.
3. Nightly Wi-Fi updates are scheduled by ENGAGE at random times in the early morning hours.
• Early morning hours are used to reduce user issue opportunities while the device is inoperative
for the few minutes it takes to be updated.
4. Firmware updates take some time to complete.
• The devices flash the “Amber” LED while the firmware file is being sent to the device.
• The device parses the file into its memory while flashing the LED RED and GREEN.
• This process will take several minutes to complete – be patient.
Firmware Updates - at the door - BLE Communication
Firmware updates are available for all devices using the ENGAGE Mobile Application. Schlage Control
Mobile Enabled Smart Locks require nearby Bluetooth (BLE) communication with the Mobile device
for firmware updates, while all other ENGAGE devices may use a local Wi-Fi network connection for
faster firmware updates and scheduled overnight firmware updates.
This example updates a Schlage Control Mobile Enabled Smart Lock that requires Bluetooth (BLE) for
updates. All other devices may also be updated via local Bluetooth (BLE) communication shown here,
when necessary.
1. Log into the ENGAGE Mobile Application and view the devices In Range Screen.
