200 • Schlage • ENGAGE Managed Property User's Guide
How can I determine the local Wi-Fi network settings?
• Consult with the local property IT responsible person.
• Use a Mobile Phone to connect and verify the local Wi Fi network.
Does ENGAGE work with 5.0GHz network routers?
• ENGAGE requires 2.4 GHz 802.11 b/g Wi-Fi
• ENGAGE is not compatible with 5.0 GHz routers.
What is the Wi-Fi network “Mandatory Data Rate”?
• The local Wi-Fi network router can be setup to connect with devices that communicate at a
minimum data rate speed.
• Setting this minimum communication speed helps to ensure the local network traffic is as robust
as possible by not responding to weak signals.
• The local IT professional can verify, review and adjust this setting if needed.
• Schlage MT20W and NDE devices require the local Wi-Fi network setting for maximum
Mandatory Connection Speed to be 24Mbps or lower.
• Schlage LE and CTE devices support standard Wi-Fi data rates and always connect to the local
Wi-Fi as necessary.
What is the ENGAGE Mobile device Bluetooth communication range?
• Bluetooth communication is low power by design, for longer battery life.
• Bluetooth communication is generally available up to 30 feet, for a Line-Of-Sight connection.
• Walls and obstacles will reduce communication range
• Bluetooth communication through walls and doors significantly reduces communication range.
• For all ENGAGE Mobile Application Bluetooth communications, the Administrator should be as
close as possible to the device – < 10 feet of the device.
• When the ENGAGE Mobile Application successfully connects with the nearby device the device
LED will be blinking.
What are the different ENGAGE Team Member Capabilities?
• See the table in Appendix A.
Do Property “Team Member” invitations Expire?
• When invitations are not confirmed by email, they expire in less than a week.
• Resend of invitations is possible for expired invitations at any time.
• Invitations and Team Members can be deleted at any time.
How do I know the Schlage MT20W is working?
• When ready and communicating, the Schlage MT20W LED is solid BLUE.
• If not Commissioned the LED is solid RED after booting up.
• The Schlage MT20W Boots Up upon power application.
• On Power up, the RED LED flashes and beeps.
• The BLUE LED begins flashing for a few seconds.
• The BLUE LED turns solid BLUE when the MT20W is ready for enrollments/programming.
• When using the USB direct mode of communication, the ENGAGE desktop must also be running
Frequently Asked Questions
