36 • Schlage • ENGAGE Managed Property User's Guide
Retrieving Audit Data from Devices
Daily System and Other Operations
• Be sure that the device has Wi-Fi connectivity enabled
• Ensure the local Wi-Fi is operating
• Ensure local Wi-Fi was available at the door over-night – was there an outage?
• Verify Wi-Fi network communication and settings in the device are correct.
Retrieving Audit Data from Devices
Device Audits are information collected by the devices whenever any action is taken. Actions
performed at the door will be recorded and many device statuses are reported through Audit
information.
Note:
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For Schlage Control, audits can only be retrieved locally at the door using the Sync process
and the ENGAGE Mobile Application. All other ENGAGE device audits may also be gathered
remotely using over-night Wi-Fi network connections
Using Mobile Application
1.
Using Web Application
Schlage NDE80, NDEB, LE, LEB, and CTE devices will “Call in” to ENGAGE every night when the Wi-Fi
network communication settings are enabled and properly setup.
New or updated access rights, schedule additions or changes, device settings updates, and all recent
Device and User audits are gathered during nightly Wi-Fi network “Call in”.
Note:
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When Wi-Fi network settings are properly installed and working, nightly updates will be
gathered automatically. No special action is required. Use the ENGAGE Mobile Application
“Test Wi-Fi” feature to verify network settings and proper communication.
WARNING:
Control Mobile Enabled Smart Locks do not support Wi-Fi connectivity and
the nightly “Call in” feature is not available with Control Mobile Enabled Smart Locks. All
Control Mobile Enabled Smart Lock updates and Audit gathering must be accomplished at the
door using the ENGAGE Mobile Application Sync process
Viewing Audit Information
Device and User Audits are information collected by the lock when any action is taken at the door.
Device Audits provide details about the lock itself with diagnostics information while User Audits
provide user access details.
For Schlage Control Mobile Enabled Smart Locks, audits can only be retrieved locally at the door using
the ENGAGE Mobile Application. All other Schlage ENGAGE devices may have audits gathered at the
door, or remotely by taking advantage of these devices’ Wi-Fi network connection and nightly “Call in”
feature.
Audits may be reviewed by either the ENGAGE Web or Mobile Applications, however audit data may
be filtered and exported for easier review and data analysis while using the ENGAGE Web Application.
Audits Individual Device - ENGAGE Web Application
1. Open the ENGAGE Web Application.
2. Select the DEVICES menu and the Devices pull-down.
