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Pearl Mini User Guide
Support
with your network administrator to configure your network to allow remote Internet access through the
firewall for those ports and to add epiphany.epiphan.com to the network's allowed list.
Remote support is only provided for systems covered by Supp. For more information
about service plans, see
www.epiphan.com/supportplan
.
Configure remote support using the Admin panel
1. Login to the Admin panel as
admin
, see
2. From the Configuration menu, select
Maintenance
. The maintenance page opens.
3. Check
Enable remote support
to enable incoming connections from Epiphan Systems.
4. Check
Enable connection to maintenance server
to enable outgoing links to the Epiphan
maintenance server epiphany.epiphan.com.
5. Click
Apply
.
6. Test that Pearl Mini can access the maintenance server:
a. From the Configuration menu, select
Network
.
b. In
Network Diagnostics
, enter
epiphany.epiphan.com
and click
ping
.
c. The result of the ping should show an IP address for epiphany.epiphan.com. Report any
packet losses to Epiphan support.
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