Pearl Mini User Guide
Troubleshooting Quick Reference
Problem
Action(s) to Resolve
a different web browser such as Firefox or update the
version of your web browser, then add the security certificate
for the website to the exceptions list.
Image quality is poor or insufficient.
The following tips can help improve image quality:
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality.
2. Increase the
Bitrate
value and/or decrease the
Limit
frame rate
value in the Encoding menu. See
.
Frames per second are lower than
expected.
The following tips can help improve frames per second (fps):
1. Increase
the Limit frame rate
value and/or decrease
the
Bitrate
value in the Encoding menu. See
2. Reduce the number of actions happening
simultaneously on the system (i.e. if streaming,
recording, and copying files, consider waiting to copy
files until after streaming and recording are complete).
3. Enter a low negative value (i.e. -5) in the Frame
Grabber's Vertical Shift field.
4. Reduce the number of channels encoding data.
5. Ensure the hardware-accelerated H.264 encoding
preset is chosen for all channels.
Stream won't play in my media player
or browser.
Verify that the Stream Type matches with the media player
used and that you have the correct url or SDP file for the
player. See
Share a live broadcast stream (HTTP, HTTPS or
and
Streaming to a media player or smart TV
.
If you still cannot see the stream, try disabling your local
computer firewall.
If the issue is still not resolved, contact Epiphan Support at
The stream interrupts or the image
breaks up.
The following tips can help diagnose image problems:
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