Telstra Commander i, Service Manual, Page: 9 / 195

Table of Contents
Commander i+ Product Service Manual - Issue 2 Table Of Contents - iii
16i Type Door Opener................................................................................................... 4-20
17i Data Connection...................................................................................................... 4-21
18i AFU Software Version ............................................................................................ 4-21
19i Keystation Diagnostics............................................................................................. 4-21
20i Help Desk ID........................................................................................................... 4-23
06: Night Status (Enable/Disable ) .......................................................................................... 4-24
AFU Programming Summary.................................................................................................. 4-25
Administration Menu ..................................................................................................... 4-25
Installation Menu........................................................................................................... 4-25
Chapter Five Commander User Training Strategy ................................................... 5-1
Background.............................................................................................................................. 5-1
Strategy.................................................................................................................................... 5-1
Commander i+ User Training Policy ......................................................................................... 5-2
Installation....................................................................................................................... 5-2
Post Initial Training Support............................................................................................ 5-2
Basic Customer Training Comparison for NT & i Commander CPE................................. 5-2
System Administrator Training ................................................................................................. 5-3
Core System Administrator Training................................................................................ 5-3
Training the System Administrator to coach terminal users .............................................. 5-3
Customer ‘End User’ Training ......................................................................................... 5-4
Additional Customer Training.......................................................................................... 5-4
Chapter Six Maintenance and Troubleshooting....................................................... 6-1
Introduction.............................................................................................................................. 6-1
Keystations............................................................................................................................... 6-1
Exchange Lines ........................................................................................................................ 6-2
AFU ......................................................................................................................................... 6-2
Master Station Replacement ..................................................................................................... 6-3
MOH Card ...................................................................................................................... 6-3
AFU Initialisation ............................................................................................................ 6-3
Appendix A Installation Summary
Appendix B Factory Default Settings
Appendix C Serial / Item Numbers
Appendix D System User Guide
Appendix E Quick Reference Card
Appendix F AFU User Guide
Appendix G Technical Bulletins