Telstra Commander i, Service Manual

Page: 86 / 195

Customer Training
Page 5-2
Commander i+ User Training Policy
Installation
At the time of installation a user training session will be conducted by
the technician to ensure the customer can use their Commander i+
system after installation. The customer will be given free "basic" user
training as outlined in this document.
Post Initial Training
Support
Any queries relating to the Commander user training can be referred to
the Telstra Commander Remote Access Centre - 1800 809 882,
Basic Customer
Training
Comparison for NT
& i Commander
CPE
NT132 & NT40
Core System
i408
Core System
System
Admin
Training
Approx. 45 min.
Using the System Administration
Manual guide the system
administrator through
programming. Give as much
hands on training as possible.
Approx 20 mins.
Using the System Administration
Manual guide the system
administrator through
programming. Give as much
hands on training as possible.
Train the System
Admin to train
end users
Approx 20 minutes
Use the keystation feature card
and user card as the
familiarisation template. Inclusive in time allocation for
System Administration Training
End
User
Training
Approx 5 minutes per user
Use the keystation feature card and
user card as the familiarisation
template. Give as much hands on
training as possible.
Approx 5 minutes per user
Use the Quick Reference Card as
the familiarisation template. Give as
much hands on training as possible.