Telstra Commander i, Service Manual

Page: 124 / 195

Call Handling
Commander i System User Guide - Issue 2
Holding Calls
To Place An External Call On Common Hold:
•
Ask the external party to wait.
•
Press [HOLD]
Intercom dial tone is heard after placing a call on hold.
L2
L3
1
2
3
4
L1
•
Replace the handset
To Retrieve A Held Call From Any Keystation:
•
Lift the handset if handset mode is desired.
•
Press held [LINE].
L2
L3
1
2
3
4
L1
L2
L3
1
2
3
4
L1
Icon shown on your keystation. Icons shown on other keystations.
If a call on hold is not retrieved within the pre-programmed time, recall
ringing is heard at the holding station. For further information on setting
the hold timer refer to Administration Programming - 12a Hold Timer
on page 6-20.
•
The standard Music On Hold is a non-musical tone. Thirty two
seconds of digitised music is available as an option, as is external
Music On Hold.
L2
L3
1
2
3
4
L1
To Place An External Call On Exclusive Hold:
•
Ask the external party to wait.
•
Press [HOLD] twice.
L2
L3
1
2
3
4
L1
•
Replace the handset.
Call retrieval is the same as for calls placed on Common Hold, but can only
be carried out on the holding keystation.
Inquiry Calls
To Handle An Inquiry Call:
•
Ask the external party to wait.
Make an intercom call (see page 3-2).
Held-line icon appears on every
station and the held party hears
Music-on-Hold*. The other
stations will have the icon steady
and not flashing.
Line 2 in exclusive hold on this
station.
Line 2 Reverting
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