imagistics ipc1- im8130, Administrator'S Manual

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298 ipc1-im8130 Administrator’s Guide
Cannot Remember Document Password
Problem Description
There is no way to obtain the DIN for a Private Print job after it has been
sent. A private print job remains in the queue until the correct DIN is
entered.
Corrective Action
The end user must delete the job from the copier LCD touch screen or
through ipc1 Document Monitor and resubmit the Private Print job using
a new DIN. Encourage the user to write down the DIN so they can enter it
to retrieve their job from the copier control panel.
Retrieval of Printer Configuration Failed
Problem Description
When accessing the printer properties, the system displayed
Retrieval
of printer configuration failed
.
Corrective Action
The printer driver cannot communicate with the controller. Verify that the
controller is running. If not, turn it on. Connect to the controller via
Printer Utility. If you cannot connect, reboot the controller. If it still fails,
check the printer driver port assignment and make sure it is correct.
TWAIN Driver Errors
Cannot Find the Controller
Problem Description:
Cannot find the controller using the
Search
button.
Corrective Action:
Confirm that the user’s workstation and the controller are properly
connected to the NetBIOS network. Make sure that the selected
workgroup name is correct. If the controller is out of the subnet on which
the user's workstation exists, enable access to the controller via NetBIOS
over TCP/IP by specifying the controller machine name and IP address in
im6530, im8130