imagistics ipc1- im8130, Administrator'S Manual

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264 ipc1-im8130 Administrator’s Guide
Common Errors
Startup Page Does Not Print
Problem Description
If a startup page does not print when you power on the copier, this
indicates there is a problem either with copier operation or with
communications between the copier and the controller. However, if the
startup page does print but all the values are
none
, this could indicate
that someone pressed the
RESTORE DEFAULTS
key. Reboot the controller.
If the values are still
none
, contact your Imagistics authorized dealer for
support.
The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact your
Imagistics authorized dealer for further assistance.
Troubleshooting Checklist
Starting Controller, Please Wait
or
Shut-down
in Progress, Please Wait
Message Appears
Problem Description
The first response many users have to seeing this error message displayed
on the copier LCD touch screen is to restart the controller. However,
doing so can corrupt the controller software or hard disk. Often, the
message simply indicates unsynchronized communication between the
copier and the controller, which is easy to resolve. Other times, the
message results from damaged hardware or corrupt software.
Startup Page Does Not Print
Possible Cause Check Yes No
For Instructions,
Go To...
Miscommunication
between the copier
and the controller 1 Check the copier LCD touch
screen. Press
PRINTER/
NETWORK
. Does the print/
admin panel appear?
End Call Reboot the controller
to restore
communication.
Refer to
Rebooting
the Controller
on
page 30.
im6530, im8130