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ipc1-im8130 Administrator’s Guide

247

TROUBLESHOOTING OVERVIEW

This chapter is the place to start if you are experiencing difficulties

installing or using the Electronic Document Processing System. Because

the system integrates hardware, network, and software components,

errors do occur and sometimes it can be difficult to determine their

source. Variations between network configurations and user setup

further complicate the troubleshooting process.
The purpose of this chapter is to help you locate the origin of an error if it

is not immediately apparent, and then to direct you to subsequent

chapters for instructions on resolving it. Checklists provided in this

chapter help you identify the subsystem most likely to be the source of

the error condition.

im6530, im8130

Summary of Contents for ipc1- im8130

Page 1: ...Administrator s Guide Version 1 2 0 Your guide to installing configuring and troubleshooting the Imagistics Electronic Document Processing System im6530 im8130...

Page 2: ...suppliers shall be responsible for the entire cost of all necessary servicing repair or correction Imagistics and its suppliers do not warrant that the functions contained in the Software will meet y...

Page 3: ...osh Mac TrueType and LaserWriter are trademarks of Apple Computer Inc in the US and other countries PostScript is a trademark of Adobe Systems Incorporated Netscape is a trademark of Netscape Communic...

Page 4: ...im6530 im8130...

Page 5: ...al References xvi Software CD ROM Contents xviii Part 1 Setting Up the Controller 1 Installation Overview 3 The Big Picture 3 Planning and Preparation 5 2 Modifying Controller Settings at the Control...

Page 6: ...dministrator Site Map 74 Getting Started 76 Setting up Error and Event Notification 79 Setting Controller Preferences 79 Setting Copier Preferences 83 Setting Printer Preferences 88 Configuring Networ...

Page 7: ...Installing Client Software 189 Installing Windows Software 190 Installing Windows Printer Drivers 192 Installing Macintosh PPD Files 194 Part 3 Managing the System 10 Managing Operations 197 Managing...

Page 8: ...59 15 Troubleshooting Hardware Errors 263 Common Errors 264 Device Status Indicators 267 Error Messages 268 LED Indicators 275 Corrupt Controller Software 276 Indeterminate Unexpected Behavior 278 16...

Page 9: ...ng Errors 303 Collation Errors 304 Image Overlay Errors 305 Duplex Errors 306 Problems with Banner Pages 307 Partial Blank or Blurry Pages 308 Part 5 Reference 19 Reference 313 Parts of a Printer Util...

Page 10: ...vi ipc1 im8130 Administrator s Guide im6530 im8130...

Page 11: ...cessing system The controller software supports existing ipc1 im8130 controllers simplifying setup integrating procedures and improving quality and dependability Upgrading your ipc1 im8130 controllers...

Page 12: ...ent user of your network management tools such as Microsoft s Server Manager and Novell s NetWare Administrator Although references are made to third party software detailed instructions for using the...

Page 13: ...Printing The Proof Print feature allows you to check the printed output on a sample copy before printing an entire multi copy job This prevents costly mistakes and ensures that you get the results you...

Page 14: ...hat contain all required scan and distribution information When downloaded to the copier these templates provide a way to perform one touch scan and send tasks from the copier control panel Another ca...

Page 15: ...re described in detail below Windows Printer Driver For the Windows 98 Me 2000 XP and Windows NT operating systems you can install these drivers for either controller to provide network printing PCL6...

Page 16: ...nction with the standard Macintosh LaserWriter 8 printer driver version 8 6 5 or higher to provide printing through the controller Unix Print Filters Filters in TAR format are distributed on the ipc1...

Page 17: ...Properties and click Services From the Start menu choose Programs Imagistics ipc1 Client Software ipc1 Document Monitor Courier Screen messages and text you type in a field or at the command line Typ...

Page 18: ...peer network PART 2 Establishing Network Print Services on page 137 Chapter 5 Setting Up Novell Printing on page 139 provides an overview of how to set up the controller as a Novell network printer p...

Page 19: ...ot immediately apparent from the problem itself and then directs you to subsequent chapters for instructions on resolving it Checklists provided in this chapter allow you to identify the subsystem tha...

Page 20: ...monitoring utility ipc1 Document Monitor to print to the Electronic Document Processing System It also describes how to use the web based application Printer Utility to monitor and manage print jobs Y...

Page 21: ...ne Help All of the Electronic Document Processing System software and drivers come with application specific online help Click Help or choose the Contents and Index options from the Help menu For web...

Page 22: ...d Windows XP based workstations PostScript level 3 printer drivers for the ipc1 im8130 controllers through Windows 98 Me 2000 Windows NT and Windows XP based workstations AGFA Font Manager and font co...

Page 23: ...ipc1 im8130 Administrator s Guide 1 PART 1 Setting Up the Controller im6530 im8130...

Page 24: ...2 ipc1 im8130 Administrator s Guide im6530 im8130...

Page 25: ...ardware and software components fit within the overall installation scheme and offers suggestions for devising your own installation strategy The Big Picture The Imagistics im8130 im6530 Electronic Do...

Page 26: ...ation Controller Your Imagistics service technician also installs the controller which is physically mounted on the back of the digital copier and connected to the PCI bridge board Network Interface C...

Page 27: ...you may have to set up Novell printer and server objects Client Software Installation At this point in the installation process your controller and copier are fully functional However you cannot print...

Page 28: ...ler Supported Protocols Protocol Considerations and Limitations TCP IP Required to manage the device using Printer Utility Required for LPD printing If you are using DHCP for IP address acquisition wh...

Page 29: ...IX and Linux environments providing you install the Imagistics filters Macintosh Print Mode The controller supports the following Macintosh printing modes AppleTalk LPR LPD over TCP IP only Choose a D...

Page 30: ...Comments TCP IP Ethernet Enabled Frame Type set to Ethernet II IP Addressing DHCP If you do not want to take advantage of your network DHCP services change IP Addressing to Manual and enter the IP Ad...

Page 31: ...CP IP or IPX SPX The printer name portion of the port name is DSSC which you cannot modify LPD Printing Enabled The queue name is DSSC which you cannot modify EtherTalk Phase II Currently Macintosh pr...

Page 32: ...10 ipc1 im8130 Administrator s Guide im6530 im8130...

Page 33: ...dministrator s Guide 11 2 MODIFYING CONTROLLER SETTINGS AT THE CONTROL PANEL This chapter explains how to use the LCD touch screen on the copier control panel to enable and disable controller options...

Page 34: ...Copier Control Panel When you press PRINTER NETWORK the Print and Admin tabs open Use these tabs to configure the system and monitor operations If the Scan option is installed the Scan tab also opens...

Page 35: ...reen you must define a five digit password You are required to type this code each time you access the administration screens Note If you forget your password contact your Imagistics authorized dealer...

Page 36: ...ress OLD PASSWORD to select it and type the existing password 3 Press NEW PASSWORD to select it and type a new five digit password 4 Press CONFIRM NEW PASSWORD and type the new five digit code again t...

Page 37: ...to Sense enabled the controller automatically determines the appropriate IPX frame type and issues SAP packets over the network This default setting makes device discovery immediate and automatic Howe...

Page 38: ...ocol Settings on page 18 Ethernet speed see Configuring the Ethernet Speed Settings on page 20 only for Ethernet AppleTalk see Configuring AppleTalk Protocol Settings on page 21 only for Ethernet Afte...

Page 39: ...ngs 1 From the Network Setting screen press TCP IP The TCP IP Setting screen opens TCP IP Setting Screen By default the IP Address acquisition mode is DHCP If you are entering this screen for the firs...

Page 40: ...on automatically Any information you enter on the TCP IP Setting Servers screen overrides the settings acquired by DHCP 2 Press PRIMARY or SECONDARY for WINS Servers or DNS Servers to select it 3 Ente...

Page 41: ...ministrator s Guide 19 1 From the Network Setting menu press IPX SPX to open the IPX SPX Setting screen IPX SPX Setting Screen Note The IPX SPX Setting screen shown displays the Ethernet NIC settings...

Page 42: ...to accept or modify the IPX SPX frame type 3 Select the frame type from the options shown EN_802 2 EN_802 3 EN_11 or EN_SNAP 4 Press OK to save the changes Configuring the Ethernet Speed Settings 1 Fr...

Page 43: ...access only TokenTalk is not supported 2 By default Macintosh printing is enabled If it has been disabled press ENABLE to establish Macintosh print services 3 Press APPLETALK NAME to display the touch...

Page 44: ...s indicates the local zone although you can specify a different name of up to 32 alphanumeric characters 7 Press OK to save your changes Naming the Device and Workgroup 1 From the Admin menu press NET...

Page 45: ...e underscore _ or the at characters in the device controller name 5 Press WORKGROUP to display the alphanumeric touchpad 6 Enter the name of the workgroup to which the controller belongs The workgroup...

Page 46: ...ator s Guide 1 Press PRINTER NETWORK 2 Press the ADMIN tab The Enter Admin Password screen opens Enter Admin Password Screen 3 Enter your five digit password and press OK The Admin menu opens Admin Me...

Page 47: ...A3 conversion OFF Stop 104 Start LT A4 LD A3 conversion ON Stop 005 Start Document Manager OFF Stop 105 Start Document Manager ON Stop 006 Start Department Code Enforcement OFF Stop 106 Start Departm...

Page 48: ...the network segment being served by the computer running the browser service The browser on a given network segment provides a browse list to the client computers located in the same segment Although...

Page 49: ...ssible The Microsoft Printing setting on the startup page and in Printer Utility remains Enabled but in fact it is disabled No effect on ipc1 Document Monitor Internet Server The following are the eff...

Page 50: ...controller cannot serve SNMP client queries from software components such as HP Open View Printer Utility Device Counters Administration pages and Device Search results ipc1 Document Monitor Print dr...

Page 51: ...he controller Shut down the controller Controller software recovery update Controller software maintenance update Update the controller with new or localized printer drivers Taking the Controller Offl...

Page 52: ...You can print only one test page at a time 1 Press PRINTER NETWORK 2 Press the PRINT tab The main Print menu opens 3 Press TEST PAGES to display the Test Print menu Test Print Screen 4 Press the soft...

Page 53: ...for at least 10 seconds 2 Press START The controller reboots Shutting Down the Controller Gracefully powering down the Imagistics Network Document Processing System begins with shutting down the contr...

Page 54: ...mediately insert the ipc1 im8130 Recovery CD ROM into the drive If the controller was already up reboot it The flashing light on the CD ROM drive indicates the controller is trying to boot off of the...

Page 55: ...update don t switch off 9 When communications with the copier resume a test page prints out on the copier and the front panel becomes operational again The controller software version printed on the t...

Page 56: ...ate process completes the CD ROM is ejected and the touch screen displays the message Press the START key to start controller 12 Remove the CD ROM from the drive and press the START button You must re...

Page 57: ...1 Press the PRINTER NETWORK key and then press the ADMIN tab 2 Enter the administrator password and press OK to display the Admin menu Admin Menu 3 Press UPDATE SYSTEM to display the System Update me...

Page 58: ...the CD ROM drive 7 Remove the CD ROM and press OK The controller reboots 8 When communications with the copier resume a test page prints out on the copier and the front panel becomes operational agai...

Page 59: ...them from the ipc1 im8130 Client CD ROM 1 From the copier LCD panel press the PRINTER NETWORK key and then press the ADMIN tab 2 Enter the administrator password and press OK to display the Admin men...

Page 60: ...el displays the message Please remove the update CD from the CD ROM drive 7 Remove the CD ROM and press OK The controller reboots 8 When communications with the copier resume a test page prints out on...

Page 61: ...or You may retrieve the print job from the copier Private print document is being held Your private print job has been spooled to the controller without error You can now go to the copier to release t...

Page 62: ...heduled Jobs To remove a scheduled print job 1 Press PRINTER NETWORK 2 Press the PRINT tab 3 Press SPECIAL PRINT JOBS 4 In the Special Print Jobs screen press SCHEDULED PRINT JOBS 5 In the Scheduled P...

Page 63: ...RELEASE 7 Press BACK to return to the main Print menu Managing Private Print Jobs You can view the list of private print jobs delete jobs from the list or release a job for printing Viewing the Privat...

Page 64: ...job you want to delete 6 Press DELETE A confirmation message appears 7 Press DELETE again to remove the job from the print queue 8 Press BACK to return to the main Print menu Releasing a Private Prin...

Page 65: ...the document password you must delete the job from the private print jobs queue and resubmit the job Managing Proof Print Jobs You can view the list of proof print jobs delete jobs from the list or r...

Page 66: ...delete 6 Press DELETE A confirmation message appears 7 Press DELETE again to remove the job from the print queue 8 Press BACK to return to the Print menu Releasing a Proof Print Job To print the rema...

Page 67: ...print properties and print Document Manager jobs from the copier LCD touch screen Releasing Document Manager Jobs 1 Press PRINTER NETWORK 2 Press the PRINT tab 3 Press SPECIAL PRINT JOBS 4 In the Spec...

Page 68: ...Guide The Document Manager folder screen opens Document Manager Folder Screen 6 Press the folder containing the print queue you want to view and press OPEN The folder contents screen opens The Folder...

Page 69: ...orresponding five digit code With the department code feature enabled if you enter a department code when using the printer drivers the controller adds the number of printed pages to the counter for t...

Page 70: ...Utility The first department code must be created through the copier control panel It becomes the master department code The person in possession of this code has access to all other codes Once the ma...

Page 71: ...jobs including raw and non Windows operating system jobs In the printer drivers the Department Code label and Edit field are disabled In Printer Utility the Enforce Department Codes option is unavaila...

Page 72: ...d If both the department code feature and the enforcement option are enabled In the printer drivers you must enter a department code The controller not only reports the department code to the copier b...

Page 73: ...ntroller purges unreleased IDC jobs according to the Number of days to save Private Proof Invalid Print Jobs entry in Printer Utility and recorded in the jobs log PROCESSING DOCUMENT MANAGER JOBS Docu...

Page 74: ...52 ipc1 im8130 Administrator s Guide im6530 im8130...

Page 75: ...ting errors As the administrator you can also use Printer Utility to remotely configure all of the device and network configuration options you set from the copier control panel LCD End users may use...

Page 76: ...fy copier attributes View cassette accessory configuration View and clear the log files for jobs messages and counters Locate other Imagistics devices on the network Upload client software to the netw...

Page 77: ...r higher Novell Client v4 6 or higher with Z E N works Starter Pack and Service Pack 1 are required to run IPX based SNMP access and Novell printing The Microsoft Client for NetWare can replace the No...

Page 78: ...ted Internet Explorer 5 0 or higher for the Windows operating system Internet Explorer 5 0 or Netscape Navigator 4 78 or higher for Macintosh Internet Explorer 5 0 or Netscape Navigator 4 76 or higher...

Page 79: ...rences on page 69 End users are not required to log in to use Printer Utility Administrators are required to log in for particular functions After Printer Utility has verified name and password Printe...

Page 80: ...Logging Out To log out click the Logout link in the top right hand corner of the Printer Utility window Clicking Logout changes the menu and tabs from those for the administrator to those for the use...

Page 81: ...The Printer Utility home page contains a header area body area and a footer area The header area includes The Printer Utility logo Device and communications status Ready Alert and Online Offline Shor...

Page 82: ...ike viewing device settings and the print queues You must log in as an administrator to perform administrative functions Accessing Online Help Online help is a fast and simple way to find the answers...

Page 83: ...How to Find a Help Topic In Help click one of the following tabs To browse through topics by category click the Contents tab Topics are organized into books Double click the book or click the plus si...

Page 84: ...e Ready or a number that identifies an alert condition Errors are in red and warnings are in yellow Device name and location The contact name and phone number for the person responsible for managing t...

Page 85: ...tocol 3 Click Search Printer Utility displays the results of your device search 4 Find the controller you want to connect to in the Device Search Results list and click the corresponding link A browse...

Page 86: ...Proof Jobs Scheduled Jobs Document Manager Jobs Invalid Jobs those jobs submitted with an invalid department code All Jobs 2 To update the information on the page click Refresh in the right corner 3...

Page 87: ...opy of a proof print job you can change the remaining copy count on the Proof Jobs page The Copies column displays the number of copies for each proof job 1 Click the Print Jobs tab The Current Jobs p...

Page 88: ...up and restoring the address book and scan templates or deleting files stored on the controller For information about how to reset job counters see Resetting Scan Counters on page 193 For backing up...

Page 89: ...ed to the scan function 3 If necessary click Current Jobs to open the Current Jobs page 4 To sort the current jobs list so that a particular job is easier to find click the appropriate table heading T...

Page 90: ...sages Deleting Scan Jobs You can cancel any job that is in the Current Jobs queue by deleting it 1 On the Current Jobs page check the box next to the scan job that you want to delete or click the Chec...

Page 91: ...is downloaded to the directory you selected on your local workstation The two dialog boxes close automatically and return you to the Download Scan Files page Scan Administration It is a good idea to p...

Page 92: ...er the number you want in the Number of items to show for logs text box 7 To change the tab displayed when you first access Printer Utility select the tab from the Start Page pull down list 8 To chang...

Page 93: ...r department in the Enter a department code to access department counters text box type the five digit department code for your department or enter the master department code to display counters for a...

Page 94: ...3 Select the department that you want to export to counters for by clicking the circle to the left of the department name 4 Click Export 5 Select the delimiter from the drop down menu 6 Check the box...

Page 95: ...the Scan submenu Printer Utility displays the scan counters for each template group 3 To reset the scan counter of a template group check the checkbox adjacent the group or click the heading button t...

Page 96: ...m the following remote operations by clicking the corresponding buttons at the foot of the page Shut down the controller Reboot the controller Take the digital copier online or offline Print configura...

Page 97: ...ubtab Scheduled Subtab Document Manager Subtab Invalid Subtab All Subtab Scan Tab Scan Jobs Subtab Current Jobs Job Log Message Log Templates Subtab Templates Template Groups Download Scan Files Subta...

Page 98: ...fication Subtab Getting Started There are five major tasks required to configure Printer Utility to meet your unique needs 1 Set up the administrative functions such as password contact information me...

Page 99: ...3 Click Save 4 You can click Reset if you have not saved your changes This refreshes and restores the settings to their original states Setting the Default Admin Login Timeout Period 1 Log in as an a...

Page 100: ...k Save Setting the Date and Time 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab The Device page opens 4 Under DATE AND TIME click the drop down menus and select...

Page 101: ...Driver Version and CPU Type Setting up Error and Event Notification As an administrator you can configure notification settings and receive e mail notification of system errors 1 Log in as the adminis...

Page 102: ...y time Setting the Default Date and Time Formats 1 Log in as the administrator 2 Click the Preferences tab The Preferences page opens 3 Click the Date Format drop down menu and select the date format...

Page 103: ...ndicates the hour mm indicates minutes ss indicates seconds and tt indicates twenty four hour format 6 Click Save Note For instructions on setting the current date and time see Setting the Date and Ti...

Page 104: ...e Setting the Default Language 1 Log in as the administrator 2 Click the Preferences tab The Preferences page opens 3 Click the Language drop down menu and make the appropriate selection The default l...

Page 105: ...isplay and settings 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab 4 Click the Copier subtab 5 In the Copier Settings page click the Auto Clear Attribute drop do...

Page 106: ...inactivity after which the copier shuts down 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab 4 Click the Copier subtab 5 In the Copier Settings window click the...

Page 107: ...ic Two Sided Printing Auto 2 sided Mode enables and disables double sided printing duplex mode for the selected device Double sided printing conserves paper 1 Log in as an administrator 2 Click the Ad...

Page 108: ...to Sort The Sorter Mode Priority specifies how the controller sorts copy jobs using the finishing unit The Sort option outputs all pages of the first copy of a document then all pages of the next copy...

Page 109: ...allows the controller to punch holes in tabbed paper This feature is only supported on the ipc1 im8130 controller 1 Log in as an administrator 2 Click the Administration tab 3 Click the Device subtab...

Page 110: ...Linux Solaris AIX Printing Languages PCL6 PSL3 N A N A Printing Protocols SMB LPR Standard TCP IP IPP Novel Printer Print Server NDPS AppleTalk Filter ONLY Scheduled Print Yes No No Proof Print Yes Ye...

Page 111: ...or example printing to a file using the printer driver instead of printing to the physical device creates a PostScript or PCL ready document To send this document to the printer you could use the MS D...

Page 112: ...k 2 Cover Insert and Special Note If you select both the paper size and the paper type from the pull down lists make sure that paper of the correct type and size is in the appropriate source Orientati...

Page 113: ...es in the header and footer A4 11 inches raw portrait print generates 64 lines 11 x 6 66 2 lines are missing due to spaces in the header and footer You can use the font pitch to space the letters wide...

Page 114: ...nded for one paper size on paper of a different size For example you 4 CGTimesBdIt 24 GarmondKrsv 44 HelveticaNrBdOb 64 TimesBdIt 5 CGOmega 25 GarmondKrsvHlb 45 PalatinoRmn 65 ZapfChanceryMdIt 6 CGOme...

Page 115: ...tab 3 On the Device subtab click Printer The Print Settings page opens 4 Click the Print Startup Page drop down menu 5 Select Yes or No 6 Scroll down to the end of the page and click Save Setting Ton...

Page 116: ...the text box 6 Select the Paper Size from the pull down list The options are Letter 8 1 2 x 11 and A4 7 Enter the Number of Tabs per Bank in the text box 8 Enter values for the Top Margin Tab Length T...

Page 117: ...og in as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Network link The Network page opens 4 In the Device area click the Network Card drop down list 5 Select Enable...

Page 118: ...controller The IPX SPX protocol is enabled by default If you are not using IPX SPX for any network traffic disabling the IPX SPX protocol on the controller reduces overhead and improves efficiency 1...

Page 119: ...card you must reboot the controller before the changes take effect For information on rebooting the controller see Rebooting the Controller on page 30 Configuring SMB Settings If you are using the SMB...

Page 120: ...using AppleTalk for any network traffic disabling the AppleTalk protocol on the controller reduces overhead and improves efficiency 1 Log in as an administrator 2 On the Administration tab click the...

Page 121: ...ork page lets you set up the protocols used by client workstations to communicate with the network through the wireless NIC installed in the controller You must configure the wireless protocols before...

Page 122: ...down list 5 Select Enable or Disable 6 Click Save Configuring IPX SPX Settings If you are using the IPX SPX networking protocol for any wireless network traffic involving the controller you must enab...

Page 123: ...as an administrator 2 On the Administration tab click the Setup subtab 3 Click the Wireless Network link The Wireless Network page opens 4 In the TCP IP area click the IP Address Resolution drop down...

Page 124: ...ing the controller you must enable the AppleTalk protocol on the wireless NIC The AppleTalk protocol is enabled by default If you are not using AppleTalk for any wireless network traffic disabling the...

Page 125: ...own list box 8 Enter the WEP Key as 5 or 13 sets of hexadecimal characters 9 Select the Authentication mode from the drop down list box 10 Enter the identifier for the Default Access Point as 6 sets o...

Page 126: ...ion Verify SSID matches the access point Transfer rate says No connection Verify WEP against the access point There is a connection to the access point but the printer is not visible on the network Ve...

Page 127: ...area click the drop down list and select Yes or No to allow the Bluetooth device to be discovered 8 In the Print Security area click the drop down list and select Yes or No to enable the print securi...

Page 128: ...licable 10 Enter the Primary File Server Name Needed for a print server in a NetWare environment that includes 4 x bindery emulation 11 Enter the Context Name Needed for a print server in a NetWare en...

Page 129: ...g area click the Service drop down list 5 Select Enable or Disable as required for each service you want to change 6 Click Save Configuring Mac Printing Macintosh Print Services are enabled by default...

Page 130: ...to File link 6 Click the Disable access to GL_Share check box to prevent access to the storage path 7 For the Storage Path select either Send scanned documents to a subfolder in the storage path GrouN...

Page 131: ...the user will specify the path user name and password when configuring the template 10 Click OK to save the settings or Cancel to return to the Scan Agents Setting page Configuring the Send to E mail...

Page 132: ...e scanned file as an internet fax job You need to list the recipient addresses and supply the covering message 1 Log in as an administrator 2 Click the Administration tab 3 Click the Setup subtab 4 Cl...

Page 133: ...he Setup subtab 4 Click the Send to TWAIN link 5 Under Storage Path click the Disable access to GL_TWAIN check box to prevent all access to the TWAIN storage path 6 Under Storage Maintenance select ei...

Page 134: ...e mail is deleted at the e mail server Configuring SMTP Server Settings 1 Log in as an administrator 2 Click the Administration tab 3 Click the Setup subtab 4 Click the E mail link The E mail page op...

Page 135: ...using When you set fragmentation to 64 256 or 512 KB file size the software breaks down the file and sends several e mail messages Enabled Disabled Prompts user for SMTP Username and SMTP Password Th...

Page 136: ...drop down menu 6 Select the maximum file size allowed for receipt 7 In the If iFax Print Error area check the Print Error Message box to print the error message 8 Check the Send to Administrator s E m...

Page 137: ...s mask in the Filtering Mask text box 11 To create an SNMP trap click Add The Add New SNMP Recipient dialog box opens 12 Enter the IP address for the recipient in the Address text box 13 Enter the rec...

Page 138: ...umber of Results Example of Search Base o University of Mycity c CA Example of User Name cn john doe cn recipients ou mycity o servername c us 6 Click OK Configuring Client Software You can upload the...

Page 139: ...filters Additional instructions are in the Operator s Guide To install the client software on a workstation 1 Click the Install Software link at the bottom of the screen 2 Click the link for the type...

Page 140: ...118 ipc1 im8130 Administrator s Guide im6530 im8130...

Page 141: ...ers of the Imagistics Electronic Document Processing Systems with wireless networking you can install a wireless network interface card NIC in the controller This chapter describes Imagistics s implem...

Page 142: ...he Hardcopy Cable Replacement Profile HCRP standard Wireless Networking There are two types of wireless networks Infrastructure and Ad Hoc In the Infrastructure type a number of base stations called a...

Page 143: ...e network type Wired Ethernet LAN and Peer to Peer Wireless Networking You can use the embedded Ethernet NIC to connect to the LAN while the Cisco Wi Fi NIC communicates with another client that is no...

Page 144: ...s it matches WEP Security WEP security allows the AP to authenticate the client before communication takes place Authentication is when the AP checks that the client is authorized to access the networ...

Page 145: ...ols Type of Control Value Read Write Control Panel Printer Utility Data Rate Text Label in status area of front panel Text label 11 5 5 2 1 X SSID Text field Text field up to 32 characters X X Network...

Page 146: ...strator 2 In the Admin screen press WIRELESS SETTINGS The Wireless Settings screen opens Note The Wireless Settings button appears only if a wireless NIC is installed in the controller 3 Once you sele...

Page 147: ...ETWORK TYPE Infrastructure or Ad Hoc The screens for the two network types differ slightly 5 Press the down arrow to navigate through the wireless options Wireless Options 6 If required set up WEP sec...

Page 148: ...row to adjust the Transmit Power settings Transmit Power Settings 9 Select the required power value 10 Press the down arrow to complete the wireless NIC settings Wireless NIC Settings 11 Press OK to s...

Page 149: ...wireless network By default all network protocols are enabled You must be logged in as an administrator to set wireless network protocol properties Enabling Disabling the Wireless Card 1 Log in as an...

Page 150: ...a click the Protocol drop down list 5 Select Enable to enable IPX SPX 6 Click the Frame Type drop down list 7 Select the appropriate setting 8 Click Save Configuring TCP IP Settings 1 Log in as an adm...

Page 151: ...field enter the controller name 7 Enter the controller Workgroup 8 Enter the address of the Primary WINS Server 9 Enter a WINS Scope ID for the controller 10 To set the controller as a master browser...

Page 152: ...ave For more information on wireless NIC settings consult the Cisco Aironet Wireless LAN Adapters 340 and 350 Series Quick Start Guide Troubleshooting Setting up Bluetooth Using a USB Adapter Install...

Page 153: ...the copier LCD touch screen and the Bluetooth settings in Printer Utility are only visible when the Bluetooth USB Adapter is installed The following instructions assume that the controller has been u...

Page 154: ...hrough the general procedure 1 In the Admin screen press BLUETOOTH SETTINGS to open the Bluetooth Settings screen Admin Screen Note The Bluetooth Settings button appears only if a Bluetooth USB Adapte...

Page 155: ...our choice 4 Press the down arrow to navigate through the Bluetooth options Bluetooth Options Allow Discovery is enabled by default This enables other Bluetooth devices to discover the controller If y...

Page 156: ...ntroller Print Security Option 6 Press OK to save the Bluetooth settings Setting Bluetooth Options from Printer Utility The Administration Setup Print Services page allows you to set up Bluetooth remo...

Page 157: ...uetooth Name field enter a name for the Bluetooth device 7 In the Allow Discovery area click the drop down list and select Yes to allow the Bluetooth device to be discovered 8 In the Print Security ar...

Page 158: ...136 ipc1 im8130 Administrator s Guide im6530 im8130...

Page 159: ...ipc1 im8130 Administrator s Guide 137 PART 2 Establishing Network Print Services im6530 im8130...

Page 160: ...138 ipc1 im8130 Administrator s Guide im6530 im8130...

Page 161: ...are 4 x bindery emulation mode NetWare 4 x NDS mode NetWare 5 x and 6 x NDS mode over IPX SPX only NetWare NDPS Printer Agent This chapter provides an overview of how to set up the controller as a Nov...

Page 162: ...Printer is not as fast or efficient as running it in Print Server mode Prerequisites Use the NetWare management utility PCONSOLE for NetWare 4 x bindery mode or NWAdmin NetWare 4 x 5 x or 6 x NDS mode...

Page 163: ...configure Refer to Opening Printer Utility on page 56 Note You can find the IP address through ipc1 Document Monitor 3 Login as an Administrator 4 Click the Administration tab 5 Click the Setup submen...

Page 164: ...89 Print Server Mode Considerations and Limitations You must enable IPX SPX protocol before running the controller in print server mode You cannot attach any other printers to a controller running in...

Page 165: ...known for the Printer Type 4 Assign the print queue to the printer 5 Assign the printer to the print server Note the printer number Print Server Setup Set Protocol 1 Launch your Web browser 2 Open Pri...

Page 166: ...ings group select the Enable protocol option 8 Select the applicable Frame Type Accept the default Auto to automatically sense the Frame Type Continue with Set Print Services on page 144 Set Print Ser...

Page 167: ...tom of the page then click Save Proceed to Installing Client Software on page 189 NDPS Mode Novell Distributed Print Services NDPS simplifies the process of setting up administering and troubleshootin...

Page 168: ...re printer it requires a gateway to emulate the NDPS model The Imagistics gateway mechanism employs several components notably the NDPS Manager NDPS Broker and NDPS Printer Agent The following figure...

Page 169: ...gistics NDPS gateway issues the printing commands to the printer Installing the Imagistics NDPS Gateway Considerations and Limitations The Imagistics NDPS gateway can be installed in servers running N...

Page 170: ...the SYS SYSTEM directory on the server Setup 1 Insert the ipc1 im8130 Admin s Client CD ROM into the CD ROM drive on the administrative workstation 2 Copy tndps exe the self extracting executable file...

Page 171: ...ker 1 Launch NWAdmin 2 Double click the broker icon 3 Click Resource Management RMS 4 Click Add Resources 5 Select the applicable system Windows 98 Me 2000 Windows NT or Windows XP 6 Click Add 7 Click...

Page 172: ...ent Dialog Box 4 Enter the NDPS Manager Name or click Browse to locate it 5 Select the Imagistics NDPS Gateway type then click OK The Gateway Configuration dialog box opens Gateway Configuration Dialo...

Page 173: ...ics Remote LPR Printer Configuration Dialog Box 1 Enter the IP Address of the controller and then click Finish 2 To confirm your choice click Yes When the update is complete proceed to Select Drivers...

Page 174: ...n the update is complete proceed to Select Drivers on page 153 Configure the controller as a network printer refer to Network Printer Mode on page 140 Queue Based If you select the Queue based NDS Pri...

Page 175: ...x 2 Select the appropriate operating system tab 3 Select the printer drivers to automatically download to users workstations when they select the new printer agent Choose either or both Windows 98 Me...

Page 176: ...LS 4 TALIB MSG SYS SYSTEM NLS 4 TACFG MSG SYS SYSTEM NLS 4 TAPAP MSG SYS SYSTEM NLS 4 TACFG HLP SYS SYSTEM NLS 4 TACON HLP SYS SYSTEM NLS 4 TALIB HLP SYS PUBLIC WIN32 TASNAPIN PC2 SYS PUBLIC WIN32 TAC...

Page 177: ...services Peer to Peer LPR LPD IPP This chapter discusses the limitations and issues you should consider as well as the prerequisite steps you must take before enabling Microsoft print services It als...

Page 178: ...the network Pick a workgroup name for the device or accept the default name WORKGROUP Configuring Microsoft Peer to Peer Printing 1 Launch your web browser Open Printer Utility using the IP address o...

Page 179: ...r Utility using the IP address of the controller you want to configure Refer to Opening Printer Utility on page 56 Note You can find the IP address through ipc1 Document Monitor 3 Login as an Administ...

Page 180: ...an Administrator 2 Click the Administration tab 3 Click the Setup submenu 4 Click the Print Services link 5 In the IPP PRINTING area click the Service drop down arrow and select Enable or Disable to...

Page 181: ...ning Solaris 2 5 x 2 6 and 7 0 PA RISC platform running HP UX 10 20 and 11 0 RS6000 platform running IBM AIX 4 3 x and 4 1 5 Linux platform running Red Hat Linux 6 2 and 7 x SuSE Linux 7 0 and Mandrak...

Page 182: ...omponents net_ipc1im8130 This file is a shell script installed in usr lib lp model net_ipc1im8130 It contains the parsing data for the controller specific commands and generates the output code Being...

Page 183: ...the bin directory that points to the location of this file net_ipc1im8130 1 This is an input file for the man command that supplies online documentation for the controller specific options This file i...

Page 184: ...aging Unix Print Queues Considerations and Limitations You must have root privileges to create a print queue Prerequisites Locate the controller IP address to access the device through its IP address...

Page 185: ...nd ipc1im8130rm queue name This command uses the system lpadmin command to delete the print queue and configuration file Under Linux you must restart the lpd Changing the Default Values of a Print Que...

Page 186: ...queue name conf file is booklet LT booklet_paper LETTER The values stored in this file are case sensitive and they must conform to the bin sh variable format Printing to the Controller in Unix LP Comm...

Page 187: ...troller print files Print Language The net_ipc1im8130 program needs to know what printer language is used in each of the files that it is printing so that it can issue the correct commands to select v...

Page 188: ...edge feed paper staple 3 Staple in the bottom left corner of a portrait page and the upper left corner of a landscape page staple 4 Staple in the top right corner of a portrait page and the bottom ri...

Page 189: ...If this option is not specified the default output tray is used bin 2 Example The command to specify output bin 1 is lp o bin1 filename Hole Punching When the hole punch option is installed it can be...

Page 190: ...is option is not specified the default value is used Example The command to specify letterhead media type is lp o mtype Letterhead filename punch 2 Hole punch short edge without rotation punch 3 Hole...

Page 191: ...tion Value Alternate Value Description simplex Turns duplexing off duplex lduplex duplex_long duplex long hduplex Turns duplexing on with long edge binding sduplex duplex_short duplex short vduplex Tu...

Page 192: ...ct computer size paper legal13 lg13 LG13 Select legal 13 size paper sq85 letter square Select 8 5 inch square size paper 8k 8K Select 8k size paper 16k 16K Select 16k size paper postcard Select postca...

Page 193: ...t printing mode Booklet A4 a4 Select A4 size paper for booklet printing mode Booklet legal lg LG Select legal size paper for booklet printing mode Booklet statement st ST Select statement size paper f...

Page 194: ...layout using the following options If left2right off then long edge binding is selected otherwise if left2right on short edge binding is used Example The command to select left to right page layout f...

Page 195: ...This function is achieved using Document Manager on the controller The Document Manager functionality is invoked by issuing the tac or tacprint options to the filter The command to use Document Manage...

Page 196: ...r options are set dfactorydefault is off or not set then those options are sent to the printer Factory Default Setting Options Option Value Description dpitch value Set the pitch to value The range av...

Page 197: ...following options are used to select the font pitch In all of the cases shown above the courier font is also selected When the pitch changes the font size is automatically scaled to the appropriate si...

Page 198: ...is used The minimum page length allowable is 5 If value is less than 5 the page length is set to 5 For example the command to specify 66 lines per page is lp o pl 66 filename PCL5e Specific Controlle...

Page 199: ...ignored If this option is not specified the default value is used Example The command to set the right margin to fifty columns is lp o rm 50 filename Top Margin Specify the top margin position with t...

Page 200: ...th the following option If the text length is set too high part of the text may not appear because of the printer specific unprintable region The text length is ignored if it is set to a value greater...

Page 201: ...ed for every file within a job The default title is controlled by the lp command A list of the options that were specified to print the job The number of copies of the job The name of the printer or i...

Page 202: ...the default value is used If the file being printed specifies the paper destination or the paper size internally the banner page may print to the wrong output or on an incorrect paper size Banner Opti...

Page 203: ...auto paper tray selection btandem Select the tandem paper tray bexternal Select the upper paper tray bupper bcas1 Select the upper paper tray blower bcas2 Select the middle paper tray bpedupper bcas3...

Page 204: ...e should print on a plain page is lp o bmtype Plain filename You can use all of the options shown above in conjunction with one another For example to print a document on A4 paper corner stapling and...

Page 205: ...copier control panel or using Printer Utility Installing the Imagistics LPD driver file on the client workstation This chapter describes how to set the necessary protocol and services properties on th...

Page 206: ...ct and if stapling is enabled each section is stapled individually Prerequisites Macintosh Operating System version 8 0 8 5 8 6 9 0 or OS X LaserWriter 8 printer driver You can enable Macintosh printi...

Page 207: ...e Administration tab 4 Click the Setup submenu 5 Click the Network link Setup Page 6 Scroll to the APPLETALK section 7 Enable the protocol 8 Enter the Appletalk Zone 9 Click Save Do not close the Prop...

Page 208: ...down list 3 In the Printer Name field enter the name for the controller By default the Printer Name is GL MAC Address where MAC Address is the Machine Access Code of the NIC installed in the controlle...

Page 209: ...he printer LCD touch screen Macintosh LPD Setup 1 Launch your Web browser 2 Open Printer Utility using the IP address of the controller you want to configure Refer to Opening Printer Utility on page 5...

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Page 211: ...in enabling network printing is to install the client software and drivers on client workstations Because end users typically perform these steps this chapter provides only a brief overview of these...

Page 212: ...rint queue including controller resident jobs but can only delete your own jobs Prerequisites Make sure that the client workstation meets the following minimum requirements Windows 98 Novell Client v3...

Page 213: ...s installed right click the document monitoring application icon in the system tray then choose Exit from the short cut menu If your workstation had a previous version of Imagistics software installed...

Page 214: ...into the CD ROM drive If Auto Run is enabled the InstallShield Setup Wizard starts automatically Otherwise choose Run from the Start menu and then locate the Setup exe file on the CD ROM Click OK to l...

Page 215: ...drivers from a disk or network location Use the Add Printer wizard to install driver software by locating the driver setup inf file either on the ipc1 im8130 Client CD ROM or in a primed network This...

Page 216: ...h LPR and AppleTalk printing from Macintosh systems Enable Macintosh printing from the LCD touch screen or by using Printer Utility Refer to Setting Up Macintosh Printing on page 183 for instructions...

Page 217: ...ipc1 im8130 Administrator s Guide 195 PART 3 Managing the System im6530 im8130...

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Page 219: ...10MANAGING OPERATIONS This chapter explains how to create department codes and enforce their use how to view reset and export department counters and how to filter sort export and delete entries in t...

Page 220: ...trators can manage all jobs Viewing Print Jobs To view the jobs in the various queues 1 Click the Print or Scan Jobs tab All Jobs is the default page Print Jobs Page The Print Jobs page displays links...

Page 221: ...e list Clicking the checkmark again clears all the checkmarks 4 Click Delete While Printer Utility is deleting a job the status changes to Deleting Changing Proof Print Job Copy Counters After reviewi...

Page 222: ...an templates or deleting files stored on the controller For information about how to reset job counters see Resetting Scan Counters on page 193 For backing up restoring and deleting files refer to Mai...

Page 223: ...cement 1 Log in to Printer Utility as the administrator 2 Click the Administration tab 3 Click the Device submenu 4 From the Department Code Enforcement drop down menu click Enable 5 Click Save Creati...

Page 224: ...lity to display the print and copy totals Department Code Functionality There are three possible cases The department code feature is disabled The department code feature is enabled but enforcement is...

Page 225: ...ents You can reset the counters of any department but you cannot change the total counters You can also delete any department and its code You can export the displayed counter information to a CSV fil...

Page 226: ...obs according to the Number of days to save Private Proof Invalid Print Jobs entry in Printer Utility and recorded in the jobs log PROCESSING DOCUMENT MANAGER JOBS Document Manager and Document Manage...

Page 227: ...tment Code page opens 2 Type the code of the department for which you want to view the count or enter the master department code to display counters for all the departments 3 Click Enter If you enter...

Page 228: ...o export copy or print counters or the Scan submenu to export scan counts 3 Type the master department code and click Enter 4 Click Export 5 Select the delimiter from the drop down menu and check the...

Page 229: ...er Managing Message and Job logs As an administrator you can view filter sort export and clear message and job logs The controller maintains separate logs for all print and scan jobs Viewing a Log 1 O...

Page 230: ...oner Warnings indicate conditions that do not require immediate attention but may affect normal operation such as out of paper or low toner To sort the results click a heading The page refreshes and a...

Page 231: ...orted file Right click the filename link and select Save Target As Internet Explorer or Save Link As Netscape Navigator from the drop down menu Creating Custom Tabs Normal tab printing requires the us...

Page 232: ...ttings dialog box Custom Tab Settings Dialog Box 4 Enter a name for the tabbed paper in the Tab Paper Name box 5 Select the paper size number of tabs per bank 1 100 margin and other measurements You c...

Page 233: ...is chapter provides procedures for adding and modifying recipient details and for organizing the recipients into address book groups It also covers sorting the address book contents searching the addr...

Page 234: ...sers Adding or Editing a Contact 1 On the Administration tab click the Address Book submenu The Address Book Contacts List page opens 2 Click New or check the box to select the contact to edit and cli...

Page 235: ...o 20 characters 5 Type or edit the optional description which is limited to 64 characters 6 Click OK to save your new or edited group Deleting a Contact or Group 1 On the Administration tab click the...

Page 236: ...m the filter box 11 Click Search to perform the search The search results are displayed below 12 Select the recipients from the Search Results list 13 Click OK Contact Search Parameters Parameter Rang...

Page 237: ...ter that the target address book or program can import 1 On the Administration tab click the Address Book submenu 2 To import click the Import link To export click the Export link 3 When importing typ...

Page 238: ...r a Maximum Number of Results 6 Click OK Directory Services Parameters Parameter Range Default Value Remarks IP Address 0 0 0 0 255 255 255 255 0 0 0 0 No validation of input values Port Number 1 9999...

Page 239: ...dress Book 1 From the Template Properties Agent Settings page click the Send To drop down arrow 2 Select the scan agent for the template Send to E mail or Send to iFax The agent details page for the s...

Page 240: ...s Book page opens Address Book Page 2 Select a group list to display the members of that list All Users displays all users in the address book Undefined displays only users who do not belong to a grou...

Page 241: ...ontact Properties Dialog Box 3 Type in or edit the last and first names Each may be no more than 32 characters 4 Type in or edit the e mail address which is limited to 90 characters 5 To add the conta...

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Page 243: ...lates are used to store scan attributes that end users can choose when scanning documents at the copier control panel Scan templates are organized in template groups You can specify both templates and...

Page 244: ...e are general purpose templates that are available to all users You can also create public templates configured for particular users or departments and assign passwords to them Creating Public Templat...

Page 245: ...the Scan tab click the Templates submenu The Templates page opens listing all the templates defined for a selected group By default this is the public group 2 Click New The New Template page opens New...

Page 246: ...fy the settings for the scan transfer agent See Agent Settings on page 229 for details 7 Click OK Editing Public Templates 1 On the Scan tab click the Templates submenu 2 If necessary open the Group l...

Page 247: ...d protected do not have a padlock icon The Delete button on the Templates page is unavailable until you select at least one template You must delete password protected templates one at a time 1 On the...

Page 248: ...e Scan tab click the Templates submenu By default the main Templates page opens listing all templates in the Public group 2 If the Templates list does not open click the Templates link 3 To view the t...

Page 249: ...roups Alternatively you can create a new group when creating a new template Group to view templates in another group click the down arrow and select the group New click this button to open the New Tem...

Page 250: ...cters Padlock symbol optionally check Password protect this template to enable the Password and Confirm Password fields Password enter a password for the template 5 digits displayed as asterisks Confi...

Page 251: ...page 229 Send to File on page 229 Send to E mail on page 230 Send to iFax on page 231 Send to Document Manager on page 231 Send to FTP Server on page 232 Send to TWAIN This transfer agent stores scan...

Page 252: ...the user to immediately print the scanned document at the same time the electronic version is saved to a file Send to E mail This transfer agent sends scanned files as e mail attachments to specified...

Page 253: ...destination folder in Document Manager The exact folder path is displayed below If the folder is a private folder and the folder name is the same as a user home private folder a new folder with the sa...

Page 254: ...ount open the list box and choose the number of retries to attempt 1 2 or 3 Retry Interval open the list box and choose the number of minutes between retries up to 59 minutes in 1 minute increments Fi...

Page 255: ...Groups page lists all existing template groups and provides controls for Going to the Templates pages Creating new template groups Editing existing template groups Deleting template groups Template G...

Page 256: ...onfirmation message opens New Template Group This dialog box opens as a full page if you click New on the Template Groups page or as a popup window if you click New Group on the New Template page To d...

Page 257: ...Scan Jobs The Scan Jobs page displays the list of current scan jobs and provides links to the scan jobs log and scan message log The Current Jobs list displays the Group Template Agent Status number o...

Page 258: ...lays the Group Template Agent and Status for each scan job Viewing the Scan Message Log To view the list of system messages for scan jobs 1 On the Scan Jobs page click Message Log 2 To sort the list o...

Page 259: ...e Shared File Folder for Send to File data and the TWAIN Data Folder for Send to TWAIN data 4 To delete files in a specified folder check the box adjacent the folder name To delete all the file folder...

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Page 261: ...details procedures for maintaining the Electronic Document Processing Systems It covers backing up and restoring files deleting files stored on the controller and updating the controller software The...

Page 262: ...down list and select Enable The controller will go offline 5 Click Save to save the change or Reset to return the values to their previously saved values 6 To return the controller to online service...

Page 263: ...previous backup file and create a new backup file Click Cancel to use the previous backup file as it is The Backup File Information page opens It displays the backup file name for example TA20000330_0...

Page 264: ...tenance screen displays the restored file name s 6 Click Restore Printer Utility displays the Reboot page and the controller reboots After rebooting the restore process begins This procedure may take...

Page 265: ...Or click the heading button to select all file folders 4 Click Delete Files Warning When you delete the Processing Data folder which contains current job data Printer Utility automatically deletes th...

Page 266: ...age in the Space Allocated for Font Storage text box 6 Click the PCL or PS check boxes to identify the type of fonts you want to manage 7 Click Add to open the Upload Font to Controller page 8 Type th...

Page 267: ...ipc1 im8130 Administrator s Guide 245 PART 4 Troubleshooting Network Printing im6530 im8130...

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Page 269: ...and sometimes it can be difficult to determine their source Variations between network configurations and user setup further complicate the troubleshooting process The purpose of this chapter is to h...

Page 270: ...nd resolve IP addresses between devices Using the default configuration settings also assures an easier implementation However you may need to customize the settings to accommodate your network enviro...

Page 271: ...ing Checklist Resolving Network Connectivity and Printing Issues Network Configuration Check Yes No For Instructions Go To You can change network protocol settings using the copier LCD touch screen or...

Page 272: ...R LPD printing is the IP Address of the controller correct Next Step LPR LPD Printing on page 157 4 If you are setting up IPP printing are the port configuration and URL correct Next Step LPR LPD Prin...

Page 273: ...id you successfully set up NDPS printing Next Step NDPS Mode on page 145 4 Did you configure the controller for Novell print services Next Step Configuring Network Printing on page 141 Print Server Se...

Page 274: ...r the controller to enable other users to print from the Bourne shell Refer to your Unix documentation for more information 5 Can you ping the controller from your workstation Next Step Try remote pin...

Page 275: ...17 3 Is the controller available in the Chooser MacOS 9 or the Print Center Mac OSX when you click on the LaserWriter 8 printer icon Next Step Make sure the AppleTalk zone is supported by the Macinto...

Page 276: ...ating system If your network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step See the vendor s Web site for information about...

Page 277: ...make sure it is not filtering out the controller packets Is the router processing packets correctly Next Step Adjust the router settings 6 Can another workstation within the same network segment disc...

Page 278: ...y power down the controller Once the controller comes back online check the startup page that prints out Are the TCP IP settings correct Next Step The settings are not binding which could indicate a N...

Page 279: ...your Imagistics authorized dealer for further assistance NIC or hardware failure 7 If you have customized the device name you can check if the NIC is functional by restoring the controller default set...

Page 280: ...troller 3 Press PRINTER NETWORK on the copier LCD touch screen Does the Print main menu open Next Step See Starting Controller Please Wait or Shut down in Progress Please Wait Message Appears on page...

Page 281: ...t communicating with the controller 6 Open ipc1 Document Monitor and note the taskbar connection icon and status bar message Is the controller responding Next Step ipc1 Document Monitor Status The Con...

Page 282: ...ed from the workstation appear in the Current Jobs queue Next Step Driver Mapped to Wrong Port on page 272 See the Operator s Guide Job properties are not set correctly 3 Does the job appear in a diff...

Page 283: ...ly Are the settings correct Next Step Refer to PART 3 Establishing Network Print Services on page 137 7 Reboot the controller and restart the copier for any changes to take effect Resubmit the job and...

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Page 285: ...e or copier firmware Interrupted or terminated communication between the copier and the controller Note Resolving copier operation problems falls outside the scope of this guide but this chapter helps...

Page 286: ...act your Imagistics authorized dealer for further assistance Troubleshooting Checklist Starting Controller Please Wait or Shut down in Progress Please Wait Message Appears Problem Description The firs...

Page 287: ...a new NIC in the Starting Controller Please Wait Possible Cause Check Yes No For Instructions Go To Unsynchronized communication between the controller and the copier 1 Reboot the controller Please b...

Page 288: ...tion Note Refer to General Software Error Conditions on page 286 for more information on resolving output errors caused by incorrect software settings The following checklist helps you identify the so...

Page 289: ...The Open Door icon varies depending on which copier door is open Open Cassette The Open Cassette icon depicts which cassette is open upper middle or lower Close the specified cassette to resume printi...

Page 290: ...The Service Call icon indicates that a call for service is needed Contact your Imagistics authorized dealer for support Error Messages Printer Utility Logged Error Messages Messages Log The following...

Page 291: ...er Close front cover Close the front cover Close Hole Punch Unit Cover Close hole punch unit cover Close the hole punch unit cover Close INSERTER cover Close the inserter cover Close lower side cover...

Page 292: ...dle stitch unit Remove paper from the saddle stitch unit Service recommended for IQC Service recommended for IQC Service recommended for IQC Contact your Imagistics authorized dealer for support Set k...

Page 293: ...ier control panel or using Printer Utility Deleted Job was deleted by the administrator or the end user Resubmit the job Unserviceable Internal Error Unknown controller error Reboot the controller fro...

Page 294: ...viceable Paper Not Loaded EXECUTIVE Out of paper Load Paper EXECUTIVE according to the instructions on the copier control panel LCD Unserviceable Paper Not Loaded FOLIO Out of paper Load Paper FOLIO a...

Page 295: ...t the operation The number of sheets in the ADF has reached the maximum 100 Reduce the number of pages and try scanning again Finish ADF Scan Place a document on the ADF Finish glass Scan A document i...

Page 296: ...till not restored contact your Imagistics authorized dealer for support Scan Kit Internal Error SK3 Restart the controller If the controller is not restored recover the HDD Refer to the Operator s Gui...

Page 297: ...active users Run SCAN ADMINISTRATION DELETE FILES on Printer Utility administrator mode and delete the Data Processing folder Refer to the Printer Utility Online help or the Printer Utility chapter o...

Page 298: ...les Refer to the field service guide for instructions OS Update Does Not Boot Off CD Problem Description During an OS update from CD ROM the OS Update Version screen fails to appear or the LCD touch s...

Page 299: ...l side up showing 2 Check that you can read the CD ROM from another drive If the CD ROM is corrupt or damaged contact your Imagistics authorized dealer for support Incompatible OS Message Problem Desc...

Page 300: ...ftware update Refer to the field service guide for instructions Indeterminate Unexpected Behavior Problem Description If the copier behaves in a way that is unexpected and cannot be explained or resol...

Page 301: ...led out both faulty or malfunctioning hardware and incorrectly installed or configured software as the cause the problem is probably network related This chapter describes the most common network conf...

Page 302: ...he steps contact your Imagistics authorized dealer for support Troubleshooting Checklist Cannot Find the Controller Possible Cause Check Yes No For Instructions Go To Controller is initializing and is...

Page 303: ...figure the port so that it is mapped correctly to the device User s network protocols do not include the protocol configured for the controller 4 Can you locate other workstations that are in the same...

Page 304: ...aler for support Possible device name conflicts 6 Make sure that the device name for the controller is unique and verify that the WINS and or DNS server database are not causing potential naming confl...

Page 305: ...3 Have you configured a port for the printer Next Step Operator s Guide 4 If you are using Novell print services did you setup the Novell side of network printing such as creating print servers and a...

Page 306: ...copier control panel Refer to Modifying Protocol Settings Locally on page 15 Use the embedded web based administration utility Printer Utility to view current network settings Refer to the Printer Ut...

Page 307: ...lating to jobs that are printed in unexpected or unintended ways are classified as output errors and are covered in the next chapter This chapter describes the most frequent client errors and provides...

Page 308: ...ask function CTRL ALT DELETE to exit all open applications 2 Restart the computer 3 If the problem persists contact your Imagistics authorized dealer for support Have the following information availab...

Page 309: ...er similar diagnostic tool 2 Restore the corrupt or missing files from a backup source or reinstall the software Invalid Handle Problem Description This condition arises when there is an attempt made...

Page 310: ...not Interpret Message Log Errors Problem Description The Message Log page displays the list of error warning and informational messages generated by the controller By selecting an individual entry in...

Page 311: ...e network port to which the controller is attached Since the default configuration is PCL the controller may not recognize that the print commands are coming from a non Imagistics driver and request s...

Page 312: ...ller Address 1 Right click the ipc1 Document Monitor taskbar icon and select Configure from the menu 2 Select the Discovery tab 3 Click Update The IP or IPX address of the controller should appear in...

Page 313: ...he controller comes back online you can resume network and printing functions Alternate Reboot Procedure If you cannot reboot using the preferred procedure 1 Press PRINTER NETWORK holding down the but...

Page 314: ...LCD for error messages For example a prompt to load paper holds up subsequent jobs in the queue In a peer to peer environment the job may be queued on the Windows print spooler and consequently not av...

Page 315: ...the digital copier For instructions on installing Imagistics client software refer to Installing Client Software on page 189 2 Make sure that the driver network port is mapped to the correct printer F...

Page 316: ...ions or consult your network administrator Printer Driver Installation Error Messages Setup Needs to Copy Windows NT Files Problem Description The wrong port type was selected from the Printer Ports d...

Page 317: ...rective Action 1 Cancel the Add Printer wizard 2 Double click Add Printer from the Printers folder but when prompted to locate the driver click Have Disk 3 Browse to the subdirectory that contains the...

Page 318: ...th the Current Printer Setup Problem Description The driver was not set up properly possibly because the installation procedure did not complete Corrective Action Delete the driver and either reinstal...

Page 319: ...by the Controller Problem Description All print options are sent to the controller at the start of the print job If the print file already contains print commands they override the command line optio...

Page 320: ...Retrieval of printer configuration failed Corrective Action The printer driver cannot communicate with the controller Verify that the controller is running If not turn it on Connect to the controller...

Page 321: ...mode from an application but the ipc1 TWAIN Driver dialog box does not open Corrective Action The ipc1 TWAIN Driver dialog box may be hidden behind other windows Minimize all other windows If you cann...

Page 322: ...ultipage scan from TWAIN I F or need to be configured to acquire multipage documents See the Readme file on the Client CD ROM Cannot Open a Password Protected Folder or Document Problem Description A...

Page 323: ...us driver settings or hardware limitations This chapter describes several common output errors and includes the likely cause It also suggests ways to resolve or work around the limitation to achieve t...

Page 324: ...the job status If the status is Deleted or Unserviceable the job could not be printed For more information refer to Jobs Log on page 271 3 Make sure the user is submitting the job to the right printe...

Page 325: ...ostScript job and this option is not enabled nothing prints and the job disappears from the Current Jobs queue Corrective Action If you do not want error messages printed disable the Print PostScript...

Page 326: ...plication maintains the copy count in its print dialog box the application count overrides any copy count you set using Imagistics driver properties This happens when print settings notably copy count...

Page 327: ...le However make sure that the resolution set for the overlay file is the same as the resolution set for the documents on which it will be printed Refer to the Operator s Guide for instructions on crea...

Page 328: ...e the file as an independent document first That way if the overlay file is later deleted or you want to create a new overlay file for a different driver you do not have to recreate the original docum...

Page 329: ...oblems with Banner Pages Banner Page Did Not Print Problem Description This results from several situations 1 If you are printing a raw job from a Unix machine this is the expected behavior because th...

Page 330: ...well Otherwise the banner pages would be stapled to the remainder of the job and multiple copies of a job would produce multiple copies of the banner page In duplex printing the banner page would be t...

Page 331: ...The document fonts are not available on the controller Corrective Action Check the Fonts properties sheet to make sure the Use Device TrueType Fonts check box is deselected While using the printer fon...

Page 332: ...roblem results from conflicting application and driver settings For example Microsoft Word supports booklet printing from within the application Set the Booklet page size in the Page Setup dialog box...

Page 333: ...ipc1 im8130 Administrator s Guide 311 PART 5 Reference im6530 im8130...

Page 334: ...312 ipc1 im8130 Administrator s Guide im6530 im8130...

Page 335: ...s Guide 313 19REFERENCE The information that follows is organized for ease of reference It includes descriptions of the fields on each page of Printer Utility and a glossary defining the terms used in...

Page 336: ...d Link to the device search function Link to Document Manager Tabs that provide access to the main pages Subtabs that access specific fuinctions Sub menu bar The body area contains the features and se...

Page 337: ...are Link to the top of the page Link to Help Device Tab Device Page The Device page displays important summary information Current status of the device and its components and accessories A list of ale...

Page 338: ...jam or out of toner Warnings indicate conditions that do not require immediate attention but may affect normal operation such as out of paper or low toner Errors are shown in red and warnings in yello...

Page 339: ...s Both administrators and end users can edit this column Job Information For each job the list displays Document Name is the file name of the document Status displays a word that describes the current...

Page 340: ...s or deselects all jobs Administrators can delete jobs that are not currently printed edit the copy count of proof jobs and release proof and scheduled jobs End users can delete jobs that are not curr...

Page 341: ...you to view the list of current scan jobs and to delete jobs from the queue Templates allows you to create edit and delete scan templates and template groups Job Types The job types are Current displ...

Page 342: ...the name of the set of properties related to the destination for the scan such as Send to TWAIN and Send to E mail Status is the current status of the scan job Pages is the number of pages in the scan...

Page 343: ...of items to show for logs Start Page the current selected Language and the Admin Login Timeout Period Note The administrator login timeout is only visible if you are logged in as the administrator Cou...

Page 344: ...ent code enforcement enabling or disabling Document Manager and enabling or disabling SNMP Date and Time Properties including Location Contact Information Service Phone Number Administrative Message a...

Page 345: ...llowing the job logs Print Job displays the current jobs sent to the controller for printing on the copier Scan Job displays the current scan jobs Print Msg displays the status of each print job inclu...

Page 346: ...the controller Backup backup controller data Restore restore controller data Delete Files Notification This page provides access to Notification Settings General Notification Events Scan Notification...

Page 347: ...ument to be fed or scanned without user intervention Ad hoc A type of wireless network in which two or more clients communicate in peer to peer mode ADU Auto Duplexing Unit An accessory that allows do...

Page 348: ...retries Defines the number of times a data packet is re sent if the initial transmission is unsuccessful Default access point DAP In wireless networking the MAC address of the access point to which th...

Page 349: ...et is normally a shared media LAN All stations on the segment share the total bandwidth which is one of 10 Mbps Ethernet 100 Mbps Fast Ethernet or 1000 Mbps Gigabit Ethernet Event A significant occurr...

Page 350: ...message to a different network or subnetwork IP accepts packets from the layer 4 transport protocol TCP or UDP adds its own header and delivers a Datagram to the layer 2 data link protocol It may also...

Page 351: ...n the controller or the copier The information for each message includes the date subsystem and message severity You can filter the message log to list only those messages that meet specific criteria...

Page 352: ...etwork Interface Card A printed circuit board that is installed in both client personal computers or workstations and server machines to control the exchange of data between them NLM NetWare Loadable...

Page 353: ...that describes output to a printer Peer to peer A network architecture in which nodes communicate directly with other nodes as opposed to client server architecture Ping To send a dummy message to ch...

Page 354: ...uplex mode Property sheet A dialog box containing properties grouped by category For example all properties that are related to finishing options are grouped on the driver Setup property page Property...

Page 355: ...on A feature where a blank page is printed in between designated pages of the original document Insertion sheets are stapled with the original document if stapling is requested See also Page Interleav...

Page 356: ...network as well as a destination station Tray The location on the copier where a print job is output TWAIN Technology Without An Interesting Name The de facto standard interface between software appli...

Page 357: ...rify a client s identity before communication takes place Wi Fi Wireless Fidelity The brand name of the IEEE 802 11b standard for wireless networking WINS Windows Internet Naming Service A method of a...

Page 358: ...336 ipc1 im8130 Administrator s Guide im6530 im8130...

Page 359: ...setting 78 Administrator login 13 57 login timeout interval setting 82 login timeout period setting 77 maintaining scan functions 69 236 managing print jobs 66 200 Printer Utility site map 74 setting...

Page 360: ...in defined 325 inserter paper source 178 output banner page 179 output controller options 167 Blank pages errors 308 Bluetooth configuring 105 setting up 130 wireless networking 120 Booklet mode cente...

Page 361: ...IPX SPX 101 128 NIC settings 103 129 protocol properties 99 SMB 102 129 TCP IP 101 128 wireless LAN card 121 Connecting devices 63 Contact groups 213 Contact information setting 77 Contacts 212 Contro...

Page 362: ...less network user interface settings 123 Data retries defined 326 wireless network user interface settings 123 wireless NIC configuring 103 130 Date setting 78 default format 80 format 85 Default Acce...

Page 363: ...Document unserviceable 293 Domain Name System see DNS Downloading scan files 68 Driver help 60 mapped to wrong port 296 TWAIN errors 298 Drivers see also Printer driver Duplex banner page options 179...

Page 364: ...oring 241 scan deleting 237 Finding devices 63 Finisher defined 327 message log entries 269 out of staples 268 Finishing unit defined 327 hole punch on tabbed paper 87 message log entries 269 sorting...

Page 365: ...4 Windows 192 limitations AppleTalk software 184 Macintosh software 194 Unix TAR file 160 Windows software 190 prerequisites AppleTalk software 184 Macintosh software 194 Windows software 190 printer...

Page 366: ...8 configuring wireless networking 128 default controller settings 9 device discovery 254 network configuration 5 printer mode 140 protocol limitations 6 print server mode 142 resolving network issues...

Page 367: ...out 58 Login 13 Login administrator 57 Logs job 207 message 207 setting number of items shown 82 lp command banner page options 179 booklet mode option 171 center margin option 173 copies option 165...

Page 368: ...media selection 168 defined 329 paper trays on device 62 specifying in Unix 168 specifying type for banner page 179 type lp command option 168 Message log clearing 208 defined 329 exporting 209 managi...

Page 369: ...acintosh printing 107 Microsoft printing 106 Novell print server mode 143 Novell printing 106 print services 104 protocol properties 94 Unix print queues 162 Unix TAR file 161 wireless 123 workgroup n...

Page 370: ...see also Sheet insertion layout lp command option 172 length lp command option 176 Paper jam error 267 Paper size conversion automatic setting up 92 lp command option 169 Paper source lp command opti...

Page 371: ...rator tab 322 configuring getting started 76 Counters tab 321 Device tab 315 errors 288 logged error messages 268 navigating 314 opening 56 Preferences tab 321 Print Jobs tab 316 requirements 54 revie...

Page 372: ...ature ix managing jobs 43 printing mode options Unix 170 releasing jobs 44 66 200 viewing jobs 43 queue 38 Properties defined 332 device version reviewing 79 directory service setting 116 network conf...

Page 373: ...anaging through scan tab 319 preserving during OS update 32 setting up 221 using the address book 217 Scanning accessing the address book 217 addresses popup 232 administration 69 236 agent settings 2...

Page 374: ...passwords 225 raw jobs 89 refresh rates 81 restoring defaults 23 scan agent security 108 Send to E mail agent settings 110 Send to File agent settings 108 111 Send to iFax agent settings 110 service p...

Page 375: ...g 93 Statistics job viewing 71 205 Status messages print queue 39 Subnet accessing others 327 controller not within 298 defined 334 locating device 282 see also Subnet mask Subnet mask configuring TCP...

Page 376: ...NC defined 334 job submission errors 302 Uniform Resource Locator see URL Uninstalling Windows client software 192 Universal Naming Convention see UNC Unix installing the TAR file 160 lp command 164 b...

Page 377: ...lt controller settings 8 defined 335 finding the controller 299 locating the device 282 network configuration 5 server setting up 18 Wired Equivalency Privacy see WEP Wireless Fidelity see Wi Fi Wirel...

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