imagistics ipc1- im8130, Administrator'S Manual

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256 ipc1-im8130 Administrator’s Guide
Troubleshooting Checklist
Cannot Ping Controller
Possible Cause Check Yes No
For Instructions,
Go To...
Networking
(protocol)
limitations or errors 1 Confirm that the TCP/IP
protocol suite is installed on the
client workstation.
Next
Step
↓
→
The networking
section of your
operating system
documentation.
2 Look at the startup page and
confirm the TCP/IP settings are
correct. Is the IP Address
entered and valid? Are the
Gateway and Subnet settings
correct?
Next
Step
↓
→
Enter the correct
TCP/IP settings.
Refer to
Configuring TCP/
IP Protocol
Settings
on
page 17.
3 Reboot the controller from the
LCD touch screen. Do not
physically power down the
controller. Once the controller
comes back online, check the
startup page that prints out. Are
the TCP/IP settings correct?
Next
Step
↓
→
The settings are not
binding, which could
indicate a NIC
installation issue.
Contact your
Imagistics authorized
dealer for support.
4 Try to ping the controller again.
Did the controller respond to the
ping?
End Next
Step
↓
Different and
unreachable
network segment 5 Can you ping the controller from
any other workstation within the
same network? If not, the
controller may be assigned an
IP Address that is out of range
or invalid.
Next
Step
↓
→
Please contact your
local network
specialist for a valid
IP Address for the
controller.
6 Can you ping to another
workstation within the same
network?
Next
Step
↓
→
Check the
workstation protocol
settings to make sure
the Gateway and
Subnet settings are
correct.
im6530, im8130