imagistics ipc1- im8130, Administrator'S Manual

Page: 277 / 377

ipc1-im8130 Administrator’s Guide 255
Cannot PING Controller
Problem Description
If the controller does not respond when you ping it, there is a problem
either with the network configuration or with the operation of the
controller.
The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact your
Imagistics authorized dealer for further assistance.
5 Check the router to make
sure it is not filtering out the
controller packets. Is the
router processing packets
correctly?
Next
Step
↓
→
Adjust the router
settings.
6 Can another workstation
within the same network
segment discover the
controller?
Next
Step
↓
→
Network
Connectivity
Problems
on
page 248.
7 Check the startup page. Is
the MAC address part of the
device name?
Next
Step
↓
→
Contact your
Imagistics authorized
dealer for support.
8 Check link activities on the
port being used by the
controller and the integrity of
the network cable, hub, or
switch that connects the
controller to the network.
Replace any network
components that you can tell
or suspect are faulty.
End
→
Device Discovery
Possible Cause Check Yes No
For Instructions,
Go To...
im6530, im8130