imagistics ipc1- im8130, Administrator'S Manual

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ipc1-im8130 Administrator’s Guide 257
Cannot Print from Client
Problem Description
After following the instructions in this guide to install and configure your
hardware, network, and client software, you are still unable to print from
a client workstation to your Imagistics Network Document Processing
System. This problem can arise as the result of a hardware malfunction, a
network communication or configuration problem, or incorrect client
setup or driver properties.
The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact your
Imagistics authorized dealer for further assistance.
NIC or hardware
failure. 7 If you have customized the
device name, you can check if
the NIC is functional by
restoring the controller default
settings from the copier control
panel. When the controller
automatically reboots and a
startup page prints, does the
device name include the NIC
MAC address?
Next
Step
↓
→
The NIC is faulty or
improperly installed.
Contact your
Imagistics authorized
dealer for support.
8 Check link activities on the port
being used by the controller and
the integrity of the network
cable, hub, or switch that
connects the controller to the
network. Replace any network
components that you can tell or
suspect are faulty. Can you ping
the controller now?
End
→
Contact your
Imagistics authorized
dealer for support.
Cannot Ping Controller (Continued)
Possible Cause Check Yes No
For Instructions,
Go To...
im6530, im8130