imagistics ipc1- im8130, Administrator'S Manual

Page: 281 / 377

ipc1-im8130 Administrator’s Guide 259
Job Not Listed in Current Jobs
Problem Description
If a job submitted to the controller does not appear in the current jobs
queue, visible from Printer Utility, ipc1 Document Monitor, or the copier
control panel the most likely causes are a network issue or a client
software installation and configuration error.
The following checklist helps you identify the source of the error and
directs you to where you can find more information about resolving it. If
the problem persists after you have followed all of the steps, contact your
Imagistics authorized dealer for further assistance.
Troubleshooting Checklist
The client is not
communicating with
the controller 6 Open ipc1 Document Monitor
and note the taskbar
connection icon and status
bar message. Is the
controller responding?
Next
Step
↓
→
ipc1 Document
Monitor Status:
The Controller is
not responding
on
page 289.
The controller was
unable to process the
job request 7 Try resubmitting the job.
Does the printer status read
Document has printed
successfully
?
End
→
Cannot Interpret
ipc1 Document
Monitor Messages/
Warnings/Errors
on page 292.
Client Error (Mac Platform)
The Imagistics PPD
file is not installed
properly 8 Is the printer you created
selected in the Chooser
(OS9) or the Print Center
(OSX)?
End
→
Installing
Macintosh PPD
Files
on page 194.
Submitted Job Not in Current Jobs Queue
Possible Cause Check Yes No
For Instructions,
Go To...
Software Error
Cannot Print From Client
Possible Cause Check Yes No
For Instructions,
Go To...
im6530, im8130