13-4
F650 DIGITAL BAY CONTROLLER
GEK-106310-AF
13.1 SYMPTOMS AND RECOMMENDED ACTIONS
CHAPTER 13: F650 TROUBLESHOOTING GUIDE
Category
Symptom
Possible cause
Recommended action
Bootware
The relay gets stuck at
“Sending file
imagen_kernel...”
-The Ethernet connection does not
work properly.
Serial communications work properly
and the flash memory has been
erased but Ethernet communication
does not work properly, check:
•
RJ45 cable used (crossover cable for
back-to-back connection and straight
through Ethernet cable for hub or
switch)
•
IP address and netmask, gateway
are correct and correspond to the
ones used in the computer performing
the procedure. See chapter 5.2.1
•
Ethernet board parameters
selection, check that:
o
802.1p QOS is Enabled
o
Flow control is Auto
o
Speed & Duplex is Auto (or
10 Mb Full)
•
If the above points are correct but
the problem persists:
o
Force the Speed & Duplex to
10 Mb Full
o
Disable and enable the
Ethernet connection while the
files are being sent (during the
“sending file...” message
Note: if the bootware upgrade
procedure is stuck at this point, the
relay flash memory has been erased
and the upgrade procedure must be
completed to start working with the
unit. If the procedure is not
completed, the HMI shows the
message “Os Loading...” and the
relay does not start up
.
Firmware
The procedure can not
start due to ethernet
problems
-The Ethernet connection does not
work properly.
•
Check the same as in the point
above for bootware.
Note: if the firmware upgrade
procedure is stuck at this point the
relay will not be upgraded. After
switching it off and on it will continue
working with the former firmware and
bootware versions.
Firmware
Program messages
“file” do not exist in
local drive
- File path is too long
- File has no file attributes
•
Check the path length, copy the files
in a shorter path and restart the
upgrade procedure.
•
Check the unzip process to see if the
file properties are properly set to “File”.
•
Note: if the firmware upgrade
procedure is stuck after having been
started, the former firmware has
been erased and the upgrade
procedure must be completed to
start working with the unit. If the
procedure is not completed, the HMI
shows the message “Os Loading...”
and the relay does not start up.
Summary of Contents for F650
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