Digimerge DH200+R Series, Instruction Manual

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Troubleshooting
Remote Connectivity Trouble Shooting
Error Possible Causes Solutions
• I cannot connect to
the system using a
DDNS URL • No internet connection
• A DDNS account was not
created
• Incorrect DDNS URL
• DDNS not enabled on the
system
• Ensure the DVR is connected to a high speed
internet connection
• Ensure that you have created a DDNS account
• Ensure that you type the URL in full

ie: http://tomsmith.digimerge.net:80
• Ensure there are no spelling errors in the
URL.
• Include http:// and the port number of your
system in the URL.
• Ensure DDNS is enabled on your system.
• I receive an error
when I try to log in to
the system • Incorrect user name and
password • The default user name is: admin
• The default password is: 000000
• Ensure that caps lock is disabled. The password
and user name are case sensitive.