Digimerge DH200+R Series, Instruction Manual

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157
Troubleshooting
Troubleshooting (cont’d.)
Error Possible Causes Solutions
Mouse not detected
by system • Mouse cable is not firmly
connected to the system • Firmly connect the mouse cable a USB port on the
front or rear panel
• Mouse is not connected to the
system
• System needs to be reset • Turn the system OFF (stop recording and press
Power button on the front panel). Firmly connect a
USB mouse to a USB port. Press the Power button
again to turn the system ON
• There is no picture
on selected channels
/ camera picture is
not being displayed • Camera cables are loose or
have become disconnected • Check the camera video cable and connections
• Disconnect and reconnect the cable at the DVR
and at the Camera
• Try moving the camera to another channel or use
another cable
• The image on the
DVR appears, but
does not have sound • Audio cables are loose or have
been disconnected • Check the AUDIO connections to the DVR
• Audio channel is set to OFF in
the system menu • Open Main Menu
>
DEVICE. Beside AUDIO
RECORD, select the channel that you wish to assign
audio recording to. Click ENTER to save your
settings.
• Audio is associated with the
wrong video channel • You must assign audio to a channel. See above
• I can’t set the time
on the DVR • The system is recording • Stop all recording on the system before
attempting to set the time—resume recording
immediately after setting the time
• My system does not
seem to be recording • Continuous recording may be
disabled • Press

/

on the front panel, or

on the
remote control or Virtual Remote—
ATTENTION
:
For security, it is highly recommended to keep
continuous recording ON at all times