Hold, Exclusive
Exclusive hold prohibits a user from retrieving a held call at any station other than the one where it was
placed on hold. The exclusive hold condition also links the held call to the timed hold recall time-out
feature. After time-out, audible and visual signaling occurs and the exclusive hold condition reverts to a
normal hold condition. The programmer enables or disables exclusive hold as a class of service feature.
Hold Queuing
The hold queuing feature allows a station user to put multiple lines on hold. The LCD speakerphone user
can scroll through this queue of held calls by repeatedly pressing the HOLD button. The numbers or
names of the held lines are shown on the LCD display. When the desired line appears on the display, the
user presses TAP to retrieve it.
Hold Time Reporting
A programmer can arrange for the SMDR/SMDA parameters to convey either the cost of calls that the
stations make or the amount of time that lines have been on hold at the stations. This time includes the
actual hold time as well as the time waiting for transfers and conferences to be completed.
Hot Transfer
A hot screened call transfer allows users to first announce and then transfer both line and intercom calls
from one telephone to another in a special manner. Once users have announced that they are transferring
a call to another telephone, they can then take action to make the transferred call appear at the other
station as if that user has already answered it. If the recipient of a hot transferred call is using a
speakerphone, he or she merely begins the conversation with the distant party. If the recipient of the hot
transfer is using a monitor telephone, he or she must lift the handset to reply to the distant party.
Also refer to the discussion titled Call Transfer -Screened.
I
I Hold And I Use Indications
The light associated with a line button provides a visual indication of the status of that line. When a user
has a line in-use or on-hold at his or her telephone, the light indication provided is of a different flash rate
than the indication provided at the other telephones in the system.
Idle Line Preference
With idle line preference, a telephone automatically connects to an assigned outside line that is idle and
arranged for this feature. Connection occurs as soon as the user lifts the telephone handset. He or she
does not have to press a line button.
The programmer assigns idle line preference to a station class of service and then assigns that class of
service to a particular telephone. He or she also assigns the lines that are associated with the feature and
the priority that these lines are to be available. If the programmer enables this feature and the prime line
automatic feature together, the user gets his or her prime line upon going off-hook or an idle line if the
prime line is in use.
Also refer to the discussion titled Idle Line Priority.
Idle Line Priority
When a programmer arranges for a telephone to have idle line preference he or she also specifies the
order in which the idle lines are given to the station. Also refer to the discussion titled Idle Line
Preference.
DXP Plus General Description
GCA40–130
Understanding The Features – 81
