For Supervisors:
The system presents supervisor with a screen that asks if they wish to accept calls or not. Respond by
pressing either the
Y E S
or
N O
interactive button.
5. The following screens indicates you are now ready to accept ACD calls:
For Agents:
For Supervisors:
6. For Agents logged into one group:
You can log out from QuickQ while in the Ready, Busy or Wrap-up modes. To do this, press the
LO G
interactive button. You are now in the Log Procedure, press the
OUT
interactive button to log out.
For Agents logged into multiple groups:
After you press the
OUT
interactive button from the Log Procedure, the system asks which group you
wish to log out from. You can press the
OUT
interactive button to log out of the group shown on the
display. You can press the
SKIP
interactive button to display the next group. Press the
ALL
interactive
button to log out of all the groups that have more than one agent.
The last agent cannot log out of QuickQ if the group is in day mode. The following screens will
appear:
after 2 seconds:
For Supervisors:
Press the
LOG
interactive button will bring you to the Log Procedure. Then press the
OUT
interactive
button. The screen will ask whether you want to exit QuickQ. Press the
Yes
interactive button to exit.
Group Name
OUT
SKIP
ALL
Group Name
:Day
MENU
MODE
LOG
Answer Call?
YES
NO
QuickQ: Group Name
BUSY
HELP
LOG
Log Procedure
IN
CANCEL
OUT
Can’t Sign Out
CANCEL
Busy
CANCEL
Log Procedure
IN
CANCEL
OUT
Exit from QuickQ
YES
NO
Operating the QuickQ System
GCA70-271
4-2 Operating The QuickQ System
