Programming The Supervisor And Agent Station Features
Feature Name
QuickQ Parameters
Personal Intercom*
*
Name*
*
Class Of Service
32
Speed Dial Sets
3
Idle Line Priority
None
Intercom Hunt List*
*
Group Intercom Access*
*
Prime Type
No Prime
—Line
1
—Line Group
1
—Intercom*
*
Tone First
Yes
Call Announce Beeps
1
Default Forward Type
No Forward
—Intercom Forward To:
MASTER
—Forward Type
Personal Calls
Forward Ring No-Answer Ring Busy
No
Direct Ring
None
Delayed Ring
None
Day 1 Ring
None
Day 2 Ring
None
Night Ring
None
Caller ID Ring No-Answer
None
Ring No-Answer Rings
4
Personal Ring tone
1
LCD Contrast
5
Initiate Service Observe
Yes
Service Observable
Yes
Day Exception Number
1–3
Night Exception Number
1–3
SOHVA Beeps
6
SOHVA Groups
None
Busy On SOHVA
No
Pick-Up Groups
1
Through-Dialing
No
Single Line TAP
Call Wait Answer
Ring On Busy
Yes
Allow Ringer Off
No
Disabled
No
Consoles Installed
No
Console Ports
None
Programming Port
No
Automatic Attendant Transfer On Busy
No
Headset
No
Recall Call Forward
No
Attendant
No
—Alternate Attendant
None
—Overflow Attendant
None
Extended DTMF Dialing
No
Softkeys Setup
No
IST Hold Configuration
No
Transfer Ring Cadence
Cadence 1
Highlighted Features = Critical Settings
+
Port *
Number *
Port
Type
Digital
Port
Model
Impact
12- or
24-Line
LCD
Speaker-
phone
* Assign any personal
intercom numbers to
agent and supervisor
stations that you wish.
Name the agent and
supervisor stations as
desired (such as,
AGENT1, SUPERVS,
and so forth).
assign any two
unique group
intercom numbers to
the intercom hunt list
and group intercom
access for each
station.
IMI66–109, Section Four
Programming The DXP
4 – 8 Programming The DXP
