Programming QuickQ
You can program the QuickQ features by any of the following parameters:
•
System,
•
Group,
•
Sub-group,
•
Agent.
You must program QuickQ from the system console windows graphic environment using either the
mouse or the keyboard. If you are not familiar with using a mouse or the keyboard in a windows graphic
environment, refer to Appendix A.
Understanding System Startup
At initial installation, the installer performs system startup and programs the DXP digital communications
system and the QuickQ to work together.
The system begins operation with the following default settings:
•
Technician ID #
832
•
Technician Password
832
•
System Manager ID #
900
•
System Manager Password
900
•
Group Supervisor ID #
901 to 916
•
Group Supervisor Password
901 to 916
•
Agent’s ID #
No default
•
Agent Password
No default
•
Overflow Threshold
210 seconds
•
Overflow Group
No overflow
•
Alarm Threshold
45 seconds
•
Redirect Threshold
20 seconds
•
Priority Override
2 minutes
•
Alarm Threshold Calls in Queue
0
•
Automatic Force Call
No
•
Call Screening
No
•
Day to Night Mode
Yes
•
Manual Answer
Yes
•
Agent Priority Level
01
•
Time for Day to Night Mode
5:30 p.m.
•
First Message
1
•
Agent Wrap-up
10 seconds
•
Night Message
3
•
Second Message
2
•
First Message Delay
10 seconds
•
Special Message
4
•
Line Priority Level
01
•
Music Interval
30 seconds
To determine which settings are applicable to you, refer to the relevant headings on the following pages.
GCA70-271
Programming QuickQ
Programming The QuickQ System 3-1
