Operating the QuickQ System
Logging In and Out of QuickQ
The following Log-In and Log-Out procedures apply to both Agent and Supervisor. They differ in the
following areas:
•
ID# and password are different,
•
Agents can log into several groups at once,
•
Supervisors can choose whether to receive calls or not.
Follow this procedure to log into the system.
1. Press the
Q u i c k Q
button on the telephone and the following screen will appear. This display
notifies you that you are about to log into QuickQ.
2. Type your three digit Agent ID number. If you enter an incorrect Agent ID number, press the
R E T R Y
interactive button and enter the correct ID number, or use the
Q U I T
interactive button to
exit the Log-In procedure.
3. Type your Agent
p a s s w o r d .
Remember, use
RETRY
or
QUIT
if necessary.
4. For Agents:
The system asks the agents to log into the appropriate group. If the supervisors has assigned you to
multiple groups, use the displayed screen to locate the group into which you wish to log. Press the
I N
interactive button to log into the displayed group. The system displays your next group. You can press
the
IN
interactive button to log into that group or press the
S K I P
interactive button to display the next
group after that and so on. Alternately, press the
A L L
interactive button and log into all of the groups
at once.
Agent ID:_
RETRY
QUIT
Group 1?
IN
SKIP
ALL
Password:
RETRY
QUIT
Welcome - > QuickQ
GCA70-271
Operating the QuickQ System
Operating The QuickQ System 4-1
