Transferring Calls In or Out of QuickQ
Use this procedure to transfer calls.
1. While on a call, press the telephone’s
TRANS
button.
2. Dial the intercom number of the station to receive the transfer. The system will transfer the call. After
the station receiving the transfer answers the call, the system will place your station in the wrap-up
mode.
Making an Outgoing Call
To make an outside call, press the
LINE GROUP
button to connect your telephone to an outgoing line,
and make your call in the normal way. While on an outgoing call, you can either request help from your
Supervisor, enter an account code for the call, or wrap-up the call in the same way as on an incoming call.
Entering Account Codes
You can use any screen that has the
A C C
option to enter an account code to categorize the call according
to the call type.
1. Press the
A C C
interactive button at any time during the call or during wrap-up mode. Enter the three
digit account code (the System Manager manages the account codes). If you enter an incorrect account
code, press the
RETRY
interactive button and enter the correct account code or exit to abandon and
return to the original screen.
2. Press
O K
to verify the code or
R E T R Y
if you enter an incorrect account code. If the code is invalid,
the system prompts you to re-enter the code.
Account Description
RETRY
OK
Outgoing
ACC
WRAP-UP
HELP
Acc Code:___
RETRY
EXIT
GCA70-271
Operating the QuickQ System
Operating The QuickQ System 4-5
