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Cisco TelePresence System Release 1.6 Administration Guide
OL-13676-05
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200
Managing Hardware Setup
Troubleshooting Cameras
Use the information in
Table 8-3
to troubleshoot cameras.
Table 8-3
Troubleshooting Cameras
Problem
Possible Cause
Action
Camera image appears on the
wrong display.
Cables are plugged into the
wrong connector ports.
•
Check that the cables from each camera are
plugged into the correct connector on its respective
codec.
•
Two connections are made for the camera, an
RJ-45 cable plugs into the large connector and a
video-to-DVI-I cable plugs into the small
connector. Connect them as follows:
–
Plug the center camera into the primary codec.
–
Plug the participant’s left camera into the left
secondary codec.
–
Plug the participant’s right camera into the
right secondary codec.
Image not positioned correctly.
Camera is not aligned correctly.
Adjust and focus the camera using the targets.
Image colors are incorrect.
•
Video cable is only partially
connected.
•
Color settings are not
correct.
•
Tug on the plug to see if it is fully plugged in.
•
See the
Routing Power and Signal Cables
section
in the following documents:
–
Cisco TelePresence System 3000 Assembly,
Use & Care, and Field Replacement Unit
Guide
–
Cisco TelePresence System 3200 Assembly,
Use & Care, and Field Replacement Unit
Guide
No image.
•
Lens cap is in place.
•
Camera is not plugged in or
is plugged in incorrectly.
•
Remove the lens cap.
•
Check power connections and switches on each
display.
•
Verify that the video and Ethernet cables from each
camera are plugged into the correct connectors on
their respective codecs.
Camera or display is broken.
Contact Cisco technical support if you are certain that
the cabling is correct, power is applied, and a display
and camera test has been run, but no image is seen on
the display.
Camera top-to-bottom switching
discontinuity.
Image may take up to 1 second to
normalize when the camera
switches to the active speaker.
This is normal DSP behavior. Can also occur during
audio addin. Contact Cisco technical support.
