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Cisco TelePresence System Release 1.6 Administration Guide
OL-13676-05
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200
Managing Log Files
Note
You must disable Internet Explorer Pop-up Blocker to capture new log files with the Capture
New Log Fils button.
Figure 8-9
Downloading Log Files
Step 4
If you select “Download existing log files” or “Capture new log files,” select a problem from the Select
Problem Type drop-down menu:
–
Audio (speakers, microphones)
–
Video (displays, cameras)
–
Projector, alternate display,
LCD
, document camera
–
Phone
–
Recording
–
Other/Unknown
Step 5
Select the Download existing log files radio button. The following message appears:
“A WinZip download will start within several minutes.
Please wait...”
Or
Step 6
Select the Capture new log files Capture New Log Files radio button. The following message appears:
“Collecting Cisco TelePresence system log files. This may take several minutes.
Please wait...”
Step 7
The File Download window appears prompting you to open or save the file. Click Save to send the
gzip
file to Cisco technicians to help solve the problem.
