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C H A P T E R

9-1

Cisco TelePresence System Release 1.6 Administration Guide

OL-13676-05

9

Troubleshooting the CTS 3010 and CTS 3210

Revised: June, 2010, OL-13676-05

Contents

You may want to periodically test system components using the hardware and software tests available in
the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains
information about troubleshooting hardware and software on the following CTS devices:

•

CTS 3010

•

CTS 3210

Note

You cannot perform diagnostics during an active Cisco TelePresence system call.

This chapter contains the following sections:

•

Managing Hardware Setup, page 9-2

•

Managing Log Files, page 9-33

•

Testing Audio, page 9-38

•

Testing the Network Connection, page 9-39

•

Managing Configuration Issues, page 9-39

•

Initiating System Restart, page 9-40

•

Troubleshooting Video Quality Settings, page 9-40

•

Troubleshooting Network Cabling, page 9-41

•

Where to Go Next, page 9-43

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Summary of Contents for CTS-3010

Page 1: ...70 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco TelePresence System Release 1 6 Administration Guide June 2010 CTS Software Release 1 6 5 Text Part Number OL 13676 05 ...

Page 2: ...ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCDE CCENT CCSI Cisco Eos Cisco Explorer Cisco HealthPresence Cisco IronPort the Cisco logo Cisco Nurse Connect Cisco Pulse Cisco SensorBase Cisco StackPower Cisco StadiumVision Cisco TelePresence Cisco TrustSec Cisco Unified Computing System Cisco WebEx DCE Flip Channels Flip for Good Flip Mino Flipshare Design Flip Ultra Flip Video Flip Video Design Ins...

Page 3: ...stem Status Window 1 2 Device Status Indicators 1 3 Cisco Unified Communications Manager Status 1 4 In a Call Indicator 1 4 Call Connection Status Network Bars 1 5 Navigation 1 6 Administration Window Header 1 8 Content Area 1 8 Typing and Selecting Information in Fields 1 8 Validating Information in Fields 1 8 Validating Information in Windows 1 8 Accessing Online Help 1 9 Navigating Online Help ...

Page 4: ...DHCP 3 6 Configuring a Static IP Address Using the Cisco TelePresence System GUI 3 6 Configuring a Static IP Address Using Command Line Interface Commands 3 8 Command Example 3 9 Configuring an Alternate TFTP Server Optional 3 9 Network Settings 3 9 Operational VLAN ID 3 9 Administrative VLAN ID 3 10 Syslog Address 3 10 Cisco Unified Communications Manager Settings 3 10 Related Information 3 11 Ad...

Page 5: ...oting Speakers 4 19 Related Information 4 19 Testing Microphones 4 19 Testing Microphones on the CTS 500 4 20 Troubleshooting Microphones 4 21 Related Information 4 22 Testing the External Presentation Display 4 22 Testing Presentation Devices 4 22 Checking the Test Pattern 4 23 Checking the VGA 4 24 Checking the Document Camera 4 24 Resetting the Projector 4 24 Troubleshooting Presentation Device...

Page 6: ... Settings 4 41 Troubleshooting Network Cabling 4 42 Where to Go Next 4 43 Troubleshooting the CTS 1000 5 1 Contents 5 1 Managing Hardware Setup 5 2 Managing Displays 5 3 Selecting the Light Level 5 4 Adjusting Your Display 5 5 Troubleshooting Displays 5 5 Related Information 5 6 Testing Cameras 5 6 Testing the CTS 1000 Camera 5 6 Understanding Camera Setup Choices for Room Lighting 5 15 Troublesho...

Page 7: ...5 26 Troubleshooting Other Devices 5 27 Related Information 5 27 Managing Log Files 5 28 Sysop Log 5 28 Log Files 5 28 SIP Messages 5 30 Generate Detailed Message Reports 5 30 Related SIP Messages 5 31 Navigating Long Lists 5 32 Related Information 5 32 Testing Audio 5 33 Related Information 5 33 Testing the Network Connection 5 33 Related Information 5 34 Managing Configuration Issues 5 34 Relate...

Page 8: ... Testing Microphones 6 20 Testing Microphones on the CTS 1100 6 20 Troubleshooting Microphones 6 21 Related Information 6 22 Testing the External Presentation Display 6 22 Testing Presentation Devices 6 23 Checking the Test Pattern 6 24 Checking the VGA 6 24 Checking the Document Camera 6 25 Resetting the Projector 6 25 Troubleshooting Presentation Devices 6 25 Related Information 6 27 Testing Oth...

Page 9: ...hooting the CTS 1300 7 1 Contents 7 1 Managing Hardware Setup 7 2 Configuring the CTS 1300 Table 7 3 Managing Displays 7 5 Selecting the Light Level 7 5 Adjusting Your Display 7 6 Troubleshooting Displays 7 6 Related Information 7 7 Testing Cameras 7 7 Testing the CTS 1300 Cameras 7 7 Understanding Camera Setup Choices for Room Lighting 7 91 Troubleshooting Cameras 7 91 Related Information 7 92 Te...

Page 10: ...7 104 Managing Log Files 7 106 Sysop Log 7 106 Log Files 7 106 SIP Messages 7 108 Generate Detailed Message Reports 7 108 Related SIP Messages 7 109 Navigating Long Lists 7 110 Related Information 7 110 Testing Audio 7 111 Related Information 7 111 Testing the Network Connection 7 111 Related Information 7 112 Managing Configuration Issues 7 112 Related Information 7 113 Initiating System Restart ...

Page 11: ...nes on the CTS 3000 8 18 Testing Microphones on the CTS 3200 8 19 Troubleshooting Microphones 8 21 Related Information 8 22 Testing the External Presentation Display 8 22 Testing Presentation Devices 8 24 Checking the Test Pattern 8 25 Checking the VGA 8 26 Checking the Document Camera 8 26 Testing the Projector 8 26 Troubleshooting Presentation Devices 8 34 Important Notes About Presentation Disp...

Page 12: ... CTS 3010 and CTS 3210 9 1 Contents 9 1 Managing Hardware Setup 9 2 Managing Displays 9 3 Selecting the Light Level 9 4 Adjusting Your Display 9 5 Troubleshooting Displays 9 5 Related Information 9 6 Testing Cameras 9 6 Testing the CTS 3010 and CTS 3210 Cameras 9 7 Starting the Software Setup 9 7 Adjusting the Zoom 9 9 Focusing the Camera 9 12 Attaching the Camera Hood Assembly 9 14 Understanding ...

Page 13: ...hooting Other Devices 9 32 Related Information 9 33 Managing Log Files 9 33 Sysop Log 9 33 Log Files 9 33 SIP Messages 9 35 Generate Detailed Message Reports 9 36 Related SIP Messages 9 36 Navigating Long Lists 9 37 Related Information 9 38 Testing Audio 9 38 Related Information 9 38 Testing the Network Connection 9 39 Related Information 9 39 Managing Configuration Issues 9 39 Related Information...

Page 14: ...1 Contents A 1 Cisco TelePresence over Satellite Networks A 1 Supported CTS Devices A 2 Supported CTS Software A 2 Supported Satellite Bandwidth A 2 Satellite Security A 2 Ordering a Satellite License A 3 Loading a Satellite License A 3 Identifying the CTS Satellite Endpoints A 4 Enabling the Satellite Feature A 4 G L O S S A R Y I N D E X ...

Page 15: ...ument Organization page ix Related Documents page x Obtaining Documentation and Submitting a Service Request page xii General Description The Cisco TelePresence System CTS Administration Software provides the means through which CTS and peripheral devices are initially configured maintained and monitored The Cisco TelePresence System Release 1 6 Administration Guide describes how to configure main...

Page 16: ...perability page v IPSLA for In Band Traffic Analysis page vi Login History page vi Managing Passwords page vi Multi Cluster Cisco Unified CM page vi Multipoint LTRP page vi One Phone Per Office page vi Password Aging page vii Presentation Output Device page vii Quality Per Display 720p Lite page vii Advertise G 722 Codec Indicates whether Cisco Telepresence endpoints will advertise the G 722 audio...

Page 17: ...cellation AEC check box in the Product Specific Configuration Layout section in the Cisco Unified CM Administration Phone Configuration window See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information Cisco TelePresence Recording Server CTRS The Cisco TelePresence Recording Server CTRS allows you to do the following Create recordings St...

Page 18: ...3010 Assembly Use Care and Field Replaceable Unit Guide The First Time Setup chapter Cisco TelePresence System 3210 Assembly Use Care and Field Replaceable Unit Guide Discovery Service To display and modify settings that associate CTS Manager with Cisco Unified CM choose the Discovery Service in the CTS Man System Configuration settings Configuration Discovery provides Service Status and lists Cis...

Page 19: ...y all standard definition SD and high definition HD video conferencing systems and other business video applications and technologies HD Interoperability allows high definition 720p inter operability with third party endpoints and includes the following features Negotiates higher bandwidths up to 2 25 mbps for HD Interop calls Supports the Advertise G 722 Codec audio codec feature and indicates th...

Page 20: ...o TelePresence Manager CTS Man the first time setup process allows Administrators to add more than one Cisco Unified CM cluster An Administrator can then add modify and view the status of up to 5 individual Cisco Unified CM clusters Based on your dial plan you may need to configure the CTS device Dial Plan configuration settings in the Cisco Unified CM See the following documentation for more info...

Page 21: ...ng message is shown briefly on screen before logging out For more information see the Secure Shell Information section in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System See also the Cisco TelePresence System Command Line Interface Reference Guide Presentation Output Device In Cisco Unified CM the Presentation Output Device field in the Product Specif...

Page 22: ...er release Note To use the Cisco TelePresence System Enhanced Phone User Interface MIDlets you must install Cisco Unified CM Release 7 0 2 7 1 2 7 1 3 or a later release The supported MIDlet version is embedded in the software files that are available on the Cisco Unified Communications Manager Support page at the following URL http www cisco com en US products sw voicesw ps556 tsd_products_suppor...

Page 23: ...CM makes the MAC address a required field for Cisco Unified IP phone device configuration When entering the MAC address in Cisco Unified CM fields do not use spaces or dashes and do not include any other characters that may precede the MAC address on the label Note When entering the MAC address in Cisco Unified CM fields do not use spaces or dashes and do not include any other characters that may ...

Page 24: ...ministration Software Documentation Roadmaps Cisco TelePresence Manager documentation home page Cisco TelePresence Manager Cisco Validated Design Program Systems and solutions designed tested and documented to facilitate faster more reliable and more predictable customer deployments Cisco TelePresence Network Systems 2 0 Design Guide Cisco TelePresence Recording Server information Cisco TelePresen...

Page 25: ...ion Protocol SIP Hardware Documents Upgrades hardware in an existing CTS 3000 Series installation including removing the projector and adding new speakers speakers covers and LCD display Removing the Projector and Adding a Presentation Display for CTS 3000 and CTS 3200 Systems Outlines the steps and best practices for assembling and installing the Cisco TelePresence 3010 Cisco TelePresence System ...

Page 26: ...monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at the following URL http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are ...

Page 27: ...esence System Administration application to maintain the Cisco TelePresence System CTS software Note No more than one administrator should access the CTS administration interface at one time Administrative tasks include the following Viewing device information and detailed system status information Configuring system settings Monitoring the status of Cisco TelePresence system equipment Troubleshoo...

Page 28: ...vice Status Indicators page 1 3 Cisco Unified Communications Manager Status page 1 4 In a Call Indicator page 1 4 System Status Window System status is always in view in the lower left corner of the Cisco TelePresence System Administration window as shown in Figure 1 2 The system administrator should closely monitor this area for changes in the status of the Cisco TelePresence system functions and...

Page 29: ...us Detail button the magnifying glass icon in the upper right corner of the System Status box The Tooltip Box appears Step 3 Move your mouse over the colored icons to see the detailed state of the equipment as in Step 1 Device Status Indicators CTS devices include the following Cameras Displays Document Camera Projector Display Room IP Phone The System Status box shows the following icons for the ...

Page 30: ...e call signaling only Yes Non Secure Active call with no authentication or encryption Yes Not Available Active call but the security level of that call is unavailable No Not actively in a call Question Mark Microphone is not expected or microphone is not connected Red X with a broken pipe Device in inaccessible This icon is seen if the primary codec cannot communicate with a secondary codec Red X ...

Page 31: ...tion Network Status Bars Status Bars Description Five Bars Lowest Resolution of Received HD Streams 1080p Describes the lowest resolution of all received HD streams and the highest percentage of packet loss of all received HD streams affecting how the received presentation is rendered Range is 1 to 5 bars Connection Quality The receiving video quality is either Poor Call will be dropped Good Call ...

Page 32: ...tasks Lists of tasks are also displayed in the main content area of the window when you click on any of the following in the navigation pane Configuration Troubleshooting Monitoring You can quickly access a task by clicking the highlighted name IP Settings for example Figure 1 3 shows your choices for accessing system administration tasks Two Bars Highest Percentage Packet Loss Above 1 Warning Thr...

Page 33: ... System Administration Tasks The following sections describe objects functions and information that is displayed in the windows associated with the Cisco TelePresence System Administration application Administration Window Header page 1 8 Content Area page 1 8 Typing and Selecting Information in Fields page 1 8 Validating Information in Fields page 1 8 Validating Information in Windows page 1 8 ...

Page 34: ...sabled Once you change or add settings in these windows both buttons become enabled Use the Apply button to apply new or modified information When you click Apply validation is performed for all fields in that window and a message is displayed if there is invalid data in the fields Use the Reset button to discard changes and restore the values shown when the window was first displayed Other Cisco ...

Page 35: ...ps Step 1 In the Cisco TelePresence Administration window click the Help button or click Help in the toolbar in the upper right corner of the Cisco TelePresence System Administration screen The Cisco TelePresence System Administration Online Help window appears Step 2 Click the Contents tab to navigate through online help topics Step 3 Click the Index tab to navigate through the list of online hel...

Page 36: ... help you can access the Cisco TelePresence System Administration Guide this document from the menu bar on the Cisco TelePresence System Administration screen To access the Cisco TelePresence System Administration Guide from Online Help follow these steps Step 1 Choose Help View PDF Step 2 Save or open the file when prompted Note The complete version of the Cisco TelePresence System Administration...

Page 37: ...ell as view information about the devices installed on your system Before You Begin To access the Cisco TelePresence System Administration application for the first time complete the steps in Logging into the Cisco Unified CM Administrator section of Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System To view information about the Cisco TelePresence devices o...

Page 38: ...roll down to the IP Address listing and copy the address Figure 2 1 Cisco TelePresence System Administration Login Screen b In the Admin field type admin c In the Password field type cisco Note You can change the default password in Cisco Unified CM See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System d Click Login The Device Information window appears...

Page 39: ...indow Device Information Fields Hardware Software Versions System Information Details Device Information Fields The Device Information area contains details about the settings that were configured in the CTS and the Cisco Unified CM The information in Table 2 1 describes setting descriptions in the Device Information fields Note The Cisco TelePresence System device type must be specifically select...

Page 40: ...IP phone as defined in Cisco Unified CM Meeting Room Name of the meeting room in which this particular CTS is located as defined in Cisco Unified CM TelePresence MAC Address MAC address of the primary CTS codec TelePresence Host Name Host name of the primary CTS codec TelePresence IP Address IP address of the primary CTS codec IP Phone MAC Address MAC Address of the IP phone as entered using Cisco...

Page 41: ...cs For systems with three codecs hardware and software information is displayed for left center and right codecs Presentation codec For systems that include a presentation codec hardware and software information for the presentation codec is also displayed Table 2 2 Hardware Software Information Fields Field or Button Setting or Description Unit For Cisco TelePresence Systems with more than one co...

Page 42: ...c For systems with one codec all information displayed is for the system s single codec Three codecs For systems with three codecs hardware and software information is displayed for left center and right codecs Presentation codec For systems that include a presentation codec hardware and software information for the presentation codec is also displayed Table 2 3 describes the fields found in the S...

Page 43: ...vID Main camera device identification number MainRx_Rev Main camera revision number AuxRx_DevID Auxiliary camera document camera or VGA input device device identification number AuxRx_Rev Auxiliary camera document camera or VGA input device revision number MainTx_DevID Main display plasma device identification number MainTx_Rev Main display plasma revision number AuxTx_DevID Auxiliary display proj...

Page 44: ...PoE_Reset_Available Indicates whether Power over Ethernet PoE Reset feature is available Mfg_Installed_Cert Security certificate for encryption defined by Cisco Root Certificate Authority Locally_Significant_Cert Security certificate obtained through Certificate Authority Proxy Function CAPF which supersedes the manufacturing installed security certificate Max_Security_Setting Configured security ...

Page 45: ...ht codecs Presentation codec For systems that include a presentation codec hardware and software information for the presentation codec is also displayed Tip You can also view this window by returning to the Device Information window and clicking the magnifying glass icon in the upper right corner of the Status pane which is in the lower left corner of the screen See Figure 2 3 for an example of t...

Page 46: ...2 10 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 2 Device Information System Information Details ...

Page 47: ...ophones Status Note CTS 1300 displays information for the following microphones Positional Center Left and Right Table Center Left and Right Not used ellipses Document Camera Video Cable Connection Power Status Cisco Unified CM Configuration Ethernet Connection Note The document camera is not available on the CTS 1300 Projector LCD Video Cable Connection Power Status Cisco Unified CM Configuration...

Page 48: ...ayed at the bottom of the Status Details page System Status Cisco Unified CM In a call Audio Video Expansion Box Auxiliary Control Unit Presentation Codec Cisco Unified CM Configuration Status Note Further status information is located in the Time Since Last Update and Microphone Status sections at the bottom of the Status Details page Table 2 4 Detailed Status Information Fields continued Field S...

Page 49: ...dministration tasks from the Device Information window Configuring the Cisco TelePresence System page 3 1 Platform specific troubleshooting Troubleshooting the CTS 500 page 4 1 Troubleshooting the CTS 1000 page 5 1 Troubleshooting the CTS 1100 page 6 1 Troubleshooting the CTS 1300 page 7 1 Troubleshooting the CTS 3000 and CTS 3200 page 8 1 Monitoring the Cisco TelePresence System page 10 1 ...

Page 50: ...2 14 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 2 Device Information Where to Go Next ...

Page 51: ...e 3 14 Troubleshooting Your Configuration page 3 17 Upgrading CTS Codec Firmware page 3 19 Managing Passwords page 3 20 Where to Go Next page 3 21 First Time Setup To set up your Cisco TelePresence System CTS for the first time you must first load the CTS Administration software and bootup the system Proceed to Loading CTS Administration Software Loading CTS Administration Software CTS Administrat...

Page 52: ...isplays six check marks as shown in Figure 3 1 Figure 3 1 Bootup Completed Note If the last check mark displayed is a red X there has been a compact flash error If you receive this error contact Cisco Technical Support Step 3 After bootup completes make a note of the IP address that displays on the center of the screen as shown in Figure 3 2 Use this information to log in to the Cisco TelePresence...

Page 53: ...tration Software loads When the CTS Administration software completes loading the Cisco Unified IP phone displays a welcome message that shows the system IP address The welcome screen only appears the first time the system is booted up after initial installation or after a factory reset Note The telephone displays a directory number of 7000 but the telephone is not yet registered and does not func...

Page 54: ...annot locate the Manual button proceed to Step b b Locate Info at the bottom of the screen and press the Info soft key c Scroll down to the IP Address listing and copy the address Step 8 Log in to the system by entering the following information Username admin case sensitive Password cisco case sensitive Note You can change your password in Cisco Unified CM See the Cisco Unified Communications Man...

Page 55: ...CP Select a static IP address which allows the Cisco IP phone to be configured so that the system recognizes it as a device in the network rather than a router Domain name IP Address Default gateway DNS servers To view and manage IP settings follow these steps Step 1 Choose Configuration IP Settings Step 2 Configure settings for the Cisco TelePresence System uplink to your network using the inform...

Page 56: ...enabled PC to the secondary camera port of the primary codec This connection is listed as the auxiliary network port in Figure 3 4 DHCP Enabled Indicates whether Dynamic Host Configuration Protocol DHCP has been enabled for the CTS primary codec DHCP is enabled by default Click the No radio button to update the following fields Domain Name IP Address Subnet Mask Default Gateway DNS Server 1 DNS Se...

Page 57: ...here xxx xxx xxx is the IP address that Cisco TelePresence provided for your session For example if your determine that the Cisco Telepresence system provided an IP address of 10 1 0 2 enter the address 10 1 0 1 By default the username is admin and the password is cisco Step 4 Network services are started automatically If needed enter the following command to start network services utils service s...

Page 58: ...listed as the auxiliary network port in Figure 3 4 Figure 3 5 Auxiliary Network Port Location Step 2 Determine the IP address that the Cisco TelePresence system provided for your session Tip For Windows based systems you can see the IP address in the Support tab in the Local Area Connection Status window Step 3 Using Secure Shell SSH or another secure client program start a CLI session with the Te...

Page 59: ...o com admin set network IP static 10 0 0 2 255 255 255 0 10 0 0 1 172 16 1 5 cisco com ip address successfully set system restarting Configuring an Alternate TFTP Server Optional If you need to use an alternative TFTP server configure the parameters for the alternative TFTP server and related Cisco IP phone parameters in Unified CM on the Cisco Unified Communications Manager IP Phone Device page S...

Page 60: ...co Unified Communications Manager Settings To specify TFTP server locations and view a list of available settings for this Cisco TelePresence system follow these steps Step 1 Choose Configuration Cisco Unified Communications Manager Settings Step 2 Configure Cisco Unified CM Settings using the information in Table 3 2 Table 3 2 Cisco Unified Communications Manager Settings Field Settings Use Confi...

Page 61: ...u can create listings for up to 40 meeting rooms To view the phone list of Cisco TelePresence system enabled meeting rooms follow these steps Step 1 Choose Configuration Address Book Step 2 Use Cisco Unified CM to make changes to the Address Book See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System Telephony Settings The Telephony Settings window displ...

Page 62: ...es that can be set is 10080 7 days The call will automatically end at the number of minutes set When the default setting is used the call is never ended automatically DSCP For Audio DSCP For Video Displays the traffic queuing techniques that define per hop behavior based on the Differentiated Services Code Point DSCP value in the IP header of a packet The following DSCP settings apply for both aud...

Page 63: ...System that were set in the Cisco Unified CM configuration To view SNMP settings follow these steps Step 1 Choose Configuration SNMP Settings Step 2 View the SNMP settings described in Table 3 4 Start Media Port Must be in the range from 16384 to 32766 and must be lower than the End Media Port settings End Media Port Must be in the range from 16384 to 32766 and must be higher than the Start Media ...

Page 64: ...re set in the Cisco Unified CM configuration To view system settings follow these steps SNMP Configuration Parameters that access the SNMP server associated with this Cisco TelePresence System Cisco Unified CM for CTS supports SNMP Version 2c and Version 3 SNMP fields displayed in CTS reflect the configured SNMP version The following fields are included SNMP Enabled User Name Security Level Authen...

Page 65: ... Overall System Quality This field displays the system bandwidth and screen resolution The bandwidth is the maximum negotiated video bandwidth for a CTS call A higher bandwidth increases video quality Choose from the following Highest Detail Best Motion 4Mbps 1080p default Highest Detail Better Motion 3 5Mbps 1080p Highest Detail Good Motion 3Mbps 1080p High Detail Best Motion 3Mbps 720p High Deta...

Page 66: ...red Times are displayed in a 24 hour format where 00 00 indicates 12 00 midnight and 23 59 indicates 11 59 pm Default is 07 30 If you clear the default value so that the field is blank the display s will turn off after the completion of each call Display On Duration Specifies the length of time the Cisco TelePresence system display s will remain on if a Display On Time value is defined Times are d...

Page 67: ...o TelePresence Manager Application User is missing required roles 1 Check User Credentials Correct the user credentials 2 Check Cisco TelePresence Manager Application See the Cisco TelePresence Manager documentation home page for information about using the Cisco TelePresence Manager The Cisco TelePresence unit does not register Cisco TelePresence System could be unknown Cisco Unified CM does not ...

Page 68: ... TelePresence System for information about configuring external URLs CTS does not auto answer An incoming conference call is ringing and the CTS does not auto answer immediately The call is connected but there is no video The CTS rings and auto answers a call based on how these features were configured in Cisco Unified CM If the call is connected as audio only check your IP phone configuration and...

Page 69: ...tration interface Step 5 Click the Restart button in Cisco Unified CM for the device s that you want to upgrade Call terminates prematurely DSP failure due to incompatible CTS software version CTS devices are backward compatible up to two CTS Software Releases You may want to upgrade your software Conference room is deleted from future meeting schedule in CTS Manager Lost ability to invite expecte...

Page 70: ...in the SSH client window Could not chdir to home directory nv home pwrecovery No such file or directory Welcome to password reset Do you want to continue y n y Preparing the system Please enter the passcode Note You must be in the room to read the passcode that shows on the display If you encounter any difficulty open a case with Technical Assistance Center TAC via the Internet at http tools cisco...

Page 71: ...resence System Where to Go Next Where to Go Next Proceed to the following chapters to troubleshoot your CTS Chapter 4 Troubleshooting the CTS 500 Chapter 5 Troubleshooting the CTS 1000 Chapter 6 Troubleshooting the CTS 1100 Chapter 7 Troubleshooting the CTS 1300 Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 ...

Page 72: ...3 22 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 3 Configuring the Cisco TelePresence System Where to Go Next ...

Page 73: ...This chapter contains information about troubleshooting CTS 500 hardware and software Note You cannot perform diagnostics during an active Cisco TelePresence system call This chapter contains the following sections Managing Hardware Setup page 4 2 Managing Log Files page 4 32 Testing Audio page 4 38 Testing the Network Connection page 4 38 Managing Configuration Issues page 4 39 Initiating System ...

Page 74: ...Before You Begin Before you begin testing and troubleshooting your system check the system displays All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room Therefore we recommend the following 1 Verify that the displays work by using the Hardware Setup Displays tests in this section 2 If the displays are showing the corre...

Page 75: ...ields For information on how to configure the CTS 500 for the first time see the Cisco TelePresence System 500 Assembly Use Care and Field Replacement Unit Guide Managing Displays A display is set up successfully when the color on the display has been adjusted for the lighting in the meeting room Note Each display must be adjusted individually Use the information in the following sections to adjus...

Page 76: ...d on the light bulb If you are unable to ascertain the type and color temperature of light bulbs in the meeting room experiment with color temperature settings until the color and images on the display screen look lifelike Adjusting Your Display To adjust a display follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup S...

Page 77: ...ra See the Auto Adjusting the Camera section on page 4 12 Use the information in the following sections to test and troubleshoot the camera for your system Testing the CTS 500 Camera page 4 6 Troubleshooting Cameras page 4 17 Related Information page 4 17 Table 4 1 Troubleshooting Displays Problem Possible Cause Action No image Power cable is not plugged in Power switch on the back of the display ...

Page 78: ...r attachment comes off in one piece To remove the camera hood follow these steps Step 1 Pull the top of the hood towards you until that portion of the hood snaps open Step 2 Pull the bottom of the hood until the entire unit snaps off of the camera Setting up the Camera Targets To set up the camera target follow these steps Step 1 Prepare the large camera target and place it on the easel Step 2 Set...

Page 79: ...he large camera target and place it on the easel Step 7 Set the easel and large target in the position that the user will occupy Use the distance measured from the camera to the head of the user to position the target If the distance is unknown use 1 5 meters 5 feet Note The user must be at least 4 feet 1 2 meters away from the display for all CTS 500 installations Figure 4 3 shows a pedestal stan...

Page 80: ...isplays on the screen is at the approximate eye level of the CTS 500 user Note If you have a wall mounted CTS 500 skip this step Use the following guidelines when raising and lowering the stand see Figure 4 4 and Figure 4 5 Do not grasp the light reflector or any part of the CTS 500 but the monitor Use two hands Do not lift using only one side Apply equal pressure from each side 205016 5 ft 1 5 m ...

Page 81: ...sco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Figure 4 4 Height Adjustment Guidelines Pedestal Stand Mounted CTS 500 205650 ...

Page 82: ...eshooting the CTS 500 Managing Hardware Setup Figure 4 5 Height Adjustment Guidelines Table Stand Mounted CTS 500 Note If the user is available use them to position the CTS 500 If the user is not available or if the CTS 500 will be used by multiple people use an average eye level height 205651 ...

Page 83: ...et by adjusting the legs of the easel or move the target slightly from side to side However do not move the easel from the position that the user will occupy If possible move the camera to accommodate the position of the easel Figure 4 6 shows a camera correctly adjusted Figure 4 6 Camera Adjustment Step 10 Loosen the thumbscrew on the camera and twist the zoom ring on the lens until the curved li...

Page 84: ...othing is between the large target and the camera The camera calibrates and saves the settings This process takes approximately 10 seconds Note If the test fails you may need to add more light to the room Step 3 If you require further adjustments to the room brightness click the Enable radio button for the Camera Auto Brightness and Camera Auto Color Balance choices then select a choice from the L...

Page 85: ... contains recommendations for desirable display and camera settings when you set up the display and camera See the Testing the CTS 500 Camera section on page 4 6 for more information Focusing the Camera The CTS 500 camera has vertical height zoom and focus adjustments Adjust the camera using the following guidelines Using the camera test images that display on the screen adjust the camera vertical...

Page 86: ...84 meters from the camera so that the red box encloses some of the patterns on the large target when you view the display as shown in Figure 4 7 c Use the easel to support the small target as shown in Figure 4 7 d Place the small target approximately 0 9 meters 3 feet in front of the camera so that the green box encloses some of the patterns on the small target when you view the display as shown i...

Page 87: ...ocus ring counter clockwise until the red and green bars extend all the way to the right Step 8 Continue to twist the focus ring until the red and green bars are approximately the same length See Figure 4 8 to view the approximate horizontal bar alignment When the bars are roughly the same length the camera is focused Note The red and green bars do not have to be exactly the same length Get them a...

Page 88: ...formation about testing and troubleshooting the CTS 500 camera see the Setting Up the Cameras section in the First Time Setup chapter of the Cisco TelePresence System 500 Assembly Use Care and Field Replaceable Unit Guide Reattaching the Camera Haze and Replacing the Hood Step 1 Attach the camera haze cover to the front of the camera lens The haze cover is the cover with the square edges that goes...

Page 89: ...cted Color settings are not correct Tug on the plug to see if it is fully plugged in See the Routing Power and Signal Cables section in the Cisco TelePresence System 500 Assembly Use Care and Field Replacement Unit Guide No image Lens cap is in place Camera is not plugged in or is plugged in incorrectly Remove the lens cap Check power connections and switches on each display Verify that the video ...

Page 90: ... Testing the Speakers page 4 18 Troubleshooting Speakers page 4 19 Related Information page 4 19 Testing the Speakers To test the speakers follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Speakers radio button Step 4 Click Start to begin the speaker test Step 5 Click Cycle Through Speakers to have ...

Page 91: ... Speaker cable is not connected or is only partially connected Check that the red and black pronged ends of the speaker cable are securely fastened under their corresponding connectors on the speaker Check that the speaker cable is plugged into the correct receptor on the primary codec Tug on the plug to see if it is fully plugged in Press the plug in firmly until a click is heard Sound is not syn...

Page 92: ...es on the CTS 500 page 4 20 Troubleshooting Microphones page 4 21 Related Information page 4 22 Testing Microphones on the CTS 500 To test microphones on the CTS 500 follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Microphones radio button Step 4 Click Start in the Testing box to begin the test The...

Page 93: ...tem but no sound registers on the microphone Microphone icon with red pipe displays Microphone is not connected One of the microphones is unplugged Check that the microphone is properly plugged in Sound is hollow and echoes Room is not acoustically treated or has many hard surfaces Adjust the position of the CTS 500 Add acoustic treatment to the walls and windows in the room Choppy audio during do...

Page 94: ...or a few minutes and then stops working your presentation device might use an unsupported video protocol To see the list of displays that the CTS 500 supports see the release notes for your CTS software version on Cisco com A PiP softkey will be displayed on the phone only if a PiP is active Pip is not available for audio only calls To test an external presentation device follow these steps Step 1...

Page 95: ...4 Click Start in the Testing box The Presentation Source buttons are activated Step 5 Select Test Pattern and click Test It may take up to 15 seconds before you begin to see an image on the projection surface The image should be fully formed after approximately 45 seconds If the test pattern is displaying correctly you should see a grid projected on the projection surface In the center of the grid...

Page 96: ...image Step 6 Click Stop Test to end the test Step 7 Click Set Projector Defaults to reset the projector to the default settings Step 8 Click Stop in the Testing box to end all testing Checking the Document Camera To test input from the document camera follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click th...

Page 97: ...o TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Presentation Devices radio button Step 4 Click Start in the Testing box The Presentation Source buttons are activated Step 5 Click Set Projector Defaults to reset the projector to the default settings Step 6 Click Stop in the Testing box to complete the task ...

Page 98: ... System can display information from multiple input devices during a meeting If multiple input devices are sending information the alternate display shows the input from the last presentation device that sent information If an input device image is not being seen on the projector screen try the following VGA devices Unplug the device from the VGA cable wait 5 seconds and then plug the device back ...

Page 99: ...that the cabling is correct and power is applied to the system but no image is displayed Projector or alternate display is set up to receive PC input instead of input from its video cable connector Use the projector remote control to configure the projector for HD Video input If your system includes an Auxiliary Control Unit click Set Projector Defaults Object is blocking the path of the projector...

Page 100: ...oubleshooting Hardware Setup Step 3 Click the Other Devices radio button System Status window shows unexpected Document Camera status Document camera settings may need to be adjusted in Cisco Unified CM Cisco recommends setting the Digital Visual Interface DVI resolution to XGA 60 at 1024 x 768 60 Hz See the Optional Hardware section of the Cisco Unified Communications Manager Configuration Guide ...

Page 101: ...r is not sitting directly in front of the camera This troubleshooting feature lets you view and change the current state of the LEDs To test the LEDs follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Other Devices radio button Step 4 Click the LEDs tab Step 5 Click Start in the Testing box If the LE...

Page 102: ...e not in a TelePresence call To test the DMP follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the DMP tab Step 4 Click Start in the Testing box to begin testing the secondary audio input If you have a PC attached the Secondary Audio Input Source PC button is highlighted When Secondary Audio Input Sourc...

Page 103: ...in when taken off hold and the presentation will be shown when the meeting resumes If it was not the active presenter it will not ask to present and the presentation will not be shown when the meeting resumes Administration login can be slow when presenting during point to point secure calls This is expected behavior Administration CLI login can take as much as 60 seconds during point to point sec...

Page 104: ...e Cisco TelePresence system Click the appropriate tab at the top of the window to view the following information Sysop Log page 4 32 Log Files page 4 33 SIP Messages page 4 34 Sysop Log To manage System Operation Sysop Log messages follow these steps Step 1 Choose Troubleshooting Log Files Step 2 Select the Sysop Files tab to view system operation messages including call information call statistic...

Page 105: ...lem Problem Type drop down menu contains the following Audio speakers microphones Video displays cameras Projector or alternate display LCD document camera Phone Recording Other Unknown Figure 4 10 shows the problem types that you can select when downloading log files Figure 4 10 Select Problem Type Drop Down Menu Step 3 Choose from one of the following options None Default No log files will be ca...

Page 106: ...inutes Please wait Or Step 6 Select the Capture new log files Capture New Log Files radio button The following message appears Collecting Cisco TelePresence system log files This may take several minutes Please wait Step 7 The File Download window appears prompting you to open or save the file Click Save to send the gzip file to Cisco technicians to help solve the problem SIP Messages Use SIP Mess...

Page 107: ...lter where the SIP Message Type is by typing the name in the field provided The Filter button is activated Or b Select the message type from the drop down menu The Filter button is activated c Click the Filter button to view the SIP messages of the type you specified Step 4 Choose the number of messages to view at one time from the Rows Per Page drop down menu You can use the First Previous Next a...

Page 108: ... Use the information in the following sections to initiate SIP requests and responses SIP Requests and Methods page 4 36 SIP Response Categories page 4 37 SIP Requests and Methods Table 4 9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software The first column lists the RFC that describes the SIP request messages or method Table 4 9 Supported SI...

Page 109: ...ated Information For more information see the following documentation Session Initiation Protocol SIP home page on Cisco com Cisco TelePresence System Message Guide 3262 PRACK Provides reliability for 1xx type messages see Table 4 9 3515 REFER Provides a mechanism allowing the party sending the REFER message to be notified of the outcome of the referenced request 3261 REGISTER Registers the addres...

Page 110: ...cipants join the call Step 3 Click Stop Audio Recording to stop recording Step 4 After you complete the recording and download the results send the results to Cisco Systems technical support Related Information For more system troubleshooting information see the Cisco TelePresence System Troubleshooting Guide on Cisco com Testing the Network Connection Use the Network Connection window to view and...

Page 111: ...tion Once the system is reset you will have to reconfigure the system You will be asked twice to confirm your choice to revert to the factory image before software will carry out this request Resetting the system can take over two hours to complete A system reset results in the following The CTS is reset to the software image as originally shipped All configuration settings are reset to the factor...

Page 112: ...e 1 6 Administration Guide OL 13676 05 Chapter 4 Troubleshooting the CTS 500 Managing Configuration Issues Related Information For more system troubleshooting information see the Cisco TelePresence System Troubleshooting Guide on Cisco com ...

Page 113: ...e video picture on the displays Table 4 11 Troubleshooting Cisco TelePresence Screen Resolution Problem Possible Cause Action Video picture is good but experiences repeated interruptions Video quality setting is set too high 1 Log into the Cisco Unified CM administration interface 2 Verify that the required settings have been made for configuring the video quality See the Cisco Unified Communicati...

Page 114: ... System and verify that the system is turned on Check the cable connection from the primary unit to the Cisco Unified IP phone See the assembly guide for your Cisco TelePresence system for correct cabling Log into the Cisco Unified Communications Manager administration interface Click on the IP address and verify phone registration Restore network operation See the Cisco Unified Communications Man...

Page 115: ...om Cisco Telepresence phone idle screen does not appear Device configuration has not been done or has been done incorrectly Log into the Cisco Unified Communications Manager administration interface Verify that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP Phone See the Cisco Unified Communications Manager Configuration Guide for the Cisco ...

Page 116: ...4 44 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 4 Troubleshooting the CTS 500 Where to Go Next ...

Page 117: ...This chapter contains information about troubleshooting CTS 1000 hardware and software Note You cannot perform diagnostics during an active Cisco TelePresence system call This chapter contains the following sections Managing Hardware Setup page 5 2 Managing Log Files page 5 28 Testing Audio page 5 33 Testing the Network Connection page 5 33 Managing Configuration Issues page 5 34 Initiating System...

Page 118: ...25 Before You Begin Before you begin testing and troubleshooting your system check the system displays All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room Therefore we recommend the following 1 Verify that the displays work by using the Hardware Setup Displays tests in this section 2 If the displays are showing the co...

Page 119: ...up fields For information on how to configure CTS for the first time see the Cisco TelePresence System 1000 Assembly Use Care and Field Replacement Unit Guide Managing Displays A display is set up successfully when the color on the display has been adjusted for the lighting in the meeting room Note Each display must be adjusted individually Use the information in the following sections to adjust t...

Page 120: ...ount of light in terms of lumens or watts produces a different color temperature This color temperature is sometimes expressed using terms such cool warm or daylight but can be expressed more precisely in kelvins K as a numeric value The following temperatures can be selected for adjusting the image on the Cisco TelePresence display screens 3500 K 4000 to 4100 K recommended 5000 K 6500 K 7500 K Ti...

Page 121: ...t Auto to have CTS select the appropriate display color temperature b Select Manual to display a list of available color temperature Step 7 Click Apply Step 8 Click Stop to stop the test Troubleshooting Displays Use the information in Table 5 1 to troubleshoot images on the displays Table 5 1 Troubleshooting Displays Problem Possible Cause Action No image Power cable is not plugged in Power switch...

Page 122: ...the camera s focus Note You must use the camera Auto Adjust feature before you can auto focus the camera See the Tuning the Camera section on page 5 11 Use the information in the following sections to test and troubleshoot the camera for your system Testing the CTS 1000 Camera page 5 6 Understanding Camera Setup Choices for Room Lighting page 5 15 Troubleshooting Cameras page 5 16 Related Informat...

Page 123: ...et up the camera targets follow these steps Step 1 Carefully open the box containing the two targets and the target frame components The frame elements are in the bottom of the box Note Take care not to damage the box When you are finished with the camera adjustment procedure you can disassemble and store the target in the box for future use Step 2 Lay the two metal frames on the floor Step 3 Atta...

Page 124: ... the frame until the two registration marks on the upper right and left edges match the ends of the top metal frame See Figure 5 2 Tip To identify the corresponding point on the table you can measure the distance from a side wall to the center point in the frame then from the same wall apply the measurement to the table Step 9 On the edge of the table across from the wall align the vertical line i...

Page 125: ...nd twist the zoom ring on the lens until the curved lines on the left and right are just touching the left and right borders of the screen Tighten the thumbscrew when the adjustment is complete Step 7 If required align the camera so that the target is centered in the picture by using the screw and spring mechanisms on the camera mounting plate that is shown in Figure 5 3 You can adjust the pan the...

Page 126: ...re Setup Figure 5 3 Location of Adjustment Screws Step 8 Click Remove Camera Target to stop the test Step 9 Proceed to the following sections Tuning the Camera page 5 11 Setting the Camera Yaw page 5 12 Adjusting the Pan of the Camera page 5 12 Adjusting the Tilt of the Camera page 5 13 200914 Tilt screw Pan screws Yaw screws Lens ...

Page 127: ...r the following Camera Auto Brightness Camera Auto Color Balance Note Auto Color Balance can produce undesirable results if the colors of the walls in your room are not white or gray Step 5 To make additional adjustments to the camera brightness and contrast levels select a choice from the Luminance drop down menu Note Make sure that the large target is still in place and that nothing is between t...

Page 128: ...ton for the Focus Distance radio choice If the user is farther than 1 5 meters five feet away click the 6 feet choice Step 12 Click Apply Setting the Camera Yaw The yaw indicates how level the picture is as it is projected on the display Objects on the display appear to slant to viewers A yaw error occurs when the camera is positioned at an angle Yaw can be adjusted by pivoting the camera lens Thi...

Page 129: ...nsert the Allen wrench into the head of the screw below the camera and turn it clockwise to lower the image Setting the Field Depth This section describes how to set the field depth This is the area in which a conference participant can move forward and backward and remain in focus The process for setting the field depth is partially automated and requires the use of targets The process is also li...

Page 130: ... camera by completing the following steps a Slowly zoom out until the green and red lines move to the edge of the left side of the screen b Slowly zoom in until the green and red lines move to and touch the right edge and move back Step 7 Slowly turn the zoom ring back to center until the ends of the red and green lines come as close to aligning as you can get them Note The closest alignment will ...

Page 131: ...h threaded holes in the camera support bracket and secure with two M4 x 10 mm screws Understanding Camera Setup Choices for Room Lighting If your room has windows that contribute a significant amount of natural light you can set your CTS to automatically compensate for variable lighting conditions This compensation is an average adjustment and will not be as accurate as the color settings you sele...

Page 132: ...leshooting Cameras Problem Possible Cause Action Image not positioned correctly Camera is not aligned correctly Adjust and focus the camera using the targets Image colors are incorrect Video cable is only partially connected Color settings are not correct Tug on the plug to see if it is fully plugged in See the Routing Power and Signal Cables section in the Cisco TelePresence System 1000 Assembly ...

Page 133: ...speaker cable are securely fastened under their corresponding connectors on the speaker Check that the speaker cable is plugged into the correct receptor on the primary codec Tug on the plug to see if it is fully plugged in Press the plug in firmly until a click is heard Sound is not synchronized with video Contact Cisco technical support Choppy audio during double talk when both sides are talking...

Page 134: ...Manager Cisco Unified CM and the version of Cisco Unified CM that you are running The Microphone Troubleshooting screen displays the number of microphones available for testing CTS 1000 1 microphone with a single audio meter displayed on a single test screen Testing Microphones Go to the following sections to test microphones Testing Microphones on the CTS 1000 page 5 18 Troubleshooting Microphone...

Page 135: ...ical support if you are certain that the cabling is correct and power is applied to the system but no sound registers on the microphone Microphone icon with red pipe displays Microphone is not connected One of the microphones is unplugged Check that the microphone is properly plugged in Choppy audio during double talk when both sides are talking simultaneously Audio Echo Canceller AEC very briefly...

Page 136: ...the video works for a few minutes and then stops working your presentation device might use an unsupported video protocol To see the list of displays that the CTS 1000 supports see the release notes for your CTS software version on Cisco com A PiP softkey will be displayed on the phone only if a PiP is active Pip is not available for audio only calls To test an external presentation device follow ...

Page 137: ...the projector is set up correctly and then proceed through VGA and document camera input tests as necessary Use the information in the following sections to test presentation devices Checking the Test Pattern page 5 22 Checking the VGA page 5 22 Checking the Document Camera page 5 23 Resetting the Projector page 5 23 Troubleshooting Presentation Devices page 5 23 Related Information page 5 25 Tabl...

Page 138: ...lts may take up to 45 seconds A menu will appear from the projector to select settings For systems without the Auxiliary Control Unit use the projector remote control to change the following settings on the projector b Picture adj Overscan should be set to 0 c Screen Normal Step 6 Click Stop Test to end the test Step 7 Click Set Projector Defaults to reset the projector to the default settings Ste...

Page 139: ...he default settings Step 8 Click Stop in the Testing box to end all testing Resetting the Projector To reset the projector follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Presentation Devices radio button Step 4 Click Start in the Testing box The Presentation Source buttons are activated Step 5 Cl...

Page 140: ...nical support if you are certain that the cabling is correct and power is applied to the system but no image is displayed Projector is set up to receive PC input instead of input from its video cable connector Use the projector remote control to configure the projector for HD Video input If your system includes an Auxiliary Control Unit click Set Projector Defaults Object is blocking the path of t...

Page 141: ...tatus of the auxiliary control unit Port refers to the outlet of the auxiliary control unit that the light is plugged in to System Status window shows unexpected Document Camera status Document camera settings may need to be adjusted in Cisco Unified CM Cisco recommends setting the Digital Visual Interface DVI resolution to XGA 60 at 1024 x 768 60 Hz See the Optional Hardware section of the Cisco ...

Page 142: ... the testing the state of the light reverts to its default setting Digital Media Player The Digital Media Player DMP feature lets you select a secondary audio input source when you are not in a TelePresence call To test the DMP follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the DMP tab Step 4 Click S...

Page 143: ...early CTS software releases a CTS with its presentation device plugged in would always ask to present when it did a resume Presentation device functionality is changed When a CTS goes on hold the presentation device takes note whether or not it was the active presenter If the presentation device was the active presenter when it went on hold it will ask to present again when taken off hold and the ...

Page 144: ...l errors for the Cisco TelePresence system There can be up to 20 individual files saved on the CTS and each file can contain up to 100 000 characters Step 3 Click the Download Sysop Files button at the bottom of the page to download the sysop log files CTS Administration software then prompts you to do one of the following a Open to view the sysop log files The last 100 000 bytes of the log are sh...

Page 145: ...g options None Default No log files will be captured unless a download option is selected Figure 5 5 shows the log download radio button options Download existing log files You must select this radio button to download logs Capture New Log Files The system will capture but not download the log files Note You must disable Internet Explorer Pop up Blocker to capture new log files with the Capture Ne...

Page 146: ...re used to establish communications between components in the network and ultimately to establish a call or session between two or more endpoints Table 5 9 and Table 5 10 describe the SIP requests and message types To manage SIP messages follow these steps Step 1 Choose Troubleshooting Log Files Step 2 Select the SIP Messages tab The SIP Messages window appears Step 3 View a specific type of messa...

Page 147: ...SIP Requests and Methods Table 5 9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software The first column lists the RFC that describes the SIP request messages or method Table 5 9 Supported SIP Requests and Methods RFC Request Method Description 3261 ACK Confirms that the client has received a final response to an INVITE request 3261 BYE Termina...

Page 148: ...ar to delete a single error message Step 5 Click Clear All to delete all error messages displayed Related Information For more information see the following documentation Session Initiation Protocol SIP home page on Cisco com Cisco TelePresence System Message Guide 3261 REGISTER Registers the address listed in the To header field with a SIP server 3265 SUBSCRIBE Requests current state and state up...

Page 149: ...cipants join the call Step 3 Click Stop Audio Recording to stop recording Step 4 After you complete the recording and download the results send the results to Cisco Systems technical support Related Information For more system troubleshooting information see the Cisco TelePresence System Troubleshooting Guide on Cisco com Testing the Network Connection Use the Network Connection window to view and...

Page 150: ...ution Once the system is reset you will have to reconfigure the system You will be asked twice to confirm your choice to revert to the factory image before software will carry out this request Resetting the system can take over two hours to complete A system reset results in the following The CTS is reset to the software image as originally shipped All configuration settings are reset to the facto...

Page 151: ...ality Settings Use the information in Table 5 11 to troubleshoot the video picture on the displays Table 5 11 Troubleshooting Cisco TelePresence Screen Resolution Problem Possible Cause Action Video picture is good but experiences repeated interruptions Video quality setting is set too high 1 Log into the Cisco Unified CM administration interface 2 Verify that the required settings have been made ...

Page 152: ...the cable connection from the primary unit to the Cisco Unified IP phone For cabling instructions see the Cisco TelePresence System 1000 Assembly Use Care and Field Replacement Unit Guide Log into the Cisco Unified Communications Manager administration interface Click on the IP address and verify phone registration Restore network operation See the Cisco Unified Communications Manager Configuratio...

Page 153: ...m Cisco Telepresence phone idle screen does not appear Device configuration has not been done or has been done incorrectly Log into the Cisco Unified Communications Manager administration interface Verify that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP phone See the Cisco Unified Communications Manager Configuration Guide for the Cisco T...

Page 154: ...5 38 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 5 Troubleshooting the CTS 1000 Where to Go Next ...

Page 155: ...his chapter contains information about troubleshooting CTS 1100 hardware and software Note You cannot perform diagnostics during an active Cisco TelePresence system call This chapter contains the following sections Managing Hardware Setup page 6 2 Managing Log Files page 6 32 Testing Audio page 6 37 Testing the Network Connection page 6 37 Managing Configuration Issues page 6 38 Initiating System ...

Page 156: ...es page 6 28 Before You Begin Before you begin testing and troubleshooting your system check the system displays All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room Therefore we recommend the following 1 Verify that the displays work by using the Hardware Setup Displays tests in this section 2 If the displays are show...

Page 157: ...ormed using the Hardware Setup fields For information on how to configure CTS for the first time see the Cisco TelePresence System 1100 Assembly Use Care and Field Replacement Unit Guide Managing Displays A display is set up successfully when the color on the display has been adjusted for the lighting in the meeting room Use the information in the following sections to adjust the display for your ...

Page 158: ...rature settings until the color and images on the display screen look lifelike Adjusting Your Display To adjust your display follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Displays radio button A test image appears on the screen Step 4 Click Start in the Testing box to start the adjustment proces...

Page 159: ...page 6 6 Understanding Camera Setup Choices for Room Lighting page 6 17 Troubleshooting Cameras page 6 18 Related Information page 6 18 Note The camera cover comes off It should be removed and left off until these procedures are complete Table 6 1 Troubleshooting Displays Problem Possible Cause Action No image Power cable is not plugged in Power switch on the back of the display is off Check power...

Page 160: ... the Easel Positioning the Table and Starting the Calibration Procedure Managing Focus Adjustments and Adjusting the Camera Zoom page 6 9 Focusing the Camera Saving Your Settings Attaching the Camera Lens and Hood Removing the Camera Cover and Leveling the Camera The camera cluster must be perfectly level for you to properly configure the camera To level the camera complete the following steps Ste...

Page 161: ...arget and small camera target from their packaging Step 2 Unlock and slide the telescoping legs of the easel until the legs are at their full height Step 3 Separate the three legs Step 4 Raise the front legs until they are 29 inches 74 cm high Step 5 Raise the rear leg until it is 31 inches 79 cm high Step 6 Lock the legs into place using the leg locks Step 7 Attach the large camera target to the ...

Page 162: ... the table and configure the Cisco TelePresence software for use with the CTS 1100 camera follow these steps Step 1 Position the table so that it fulfills the following requirements The front edge of the table is a minimum of 44 inches 112 cm away from the display The sides of the table are evenly positioned on each side of the CTS 1100 The rear edge of the table is between eight and 12 feet 244 a...

Page 163: ...cedure Step 1 Place the large camera target with the easel in the position where the two participants will sit with the front legs of the easel touching the edge of the table Step 2 Measure the distance between the corners of the easel and the corners of the display to make sure that the target is parallel to the display as shown in Figure 6 6 Figure 6 6 Measuring the Distance between the Easel an...

Page 164: ...rnet browser log in to the Cisco TelePresence System administration application Step 4 Choose Troubleshooting Hardware Setup Step 5 Click the Cameras radio button The Camera Menu window appears as shown in Figure 6 7 Figure 6 7 Camera Menu Step 6 Click Start to start the camera test Step 7 Click Show Camera Target The Camera Target menu appears as shown in Figure 6 8 ...

Page 165: ...ness field perform one of the following actions If the room uses outside lighting or has any other conditions that could cause variable room lighting click the Enable radio button If your room lighting is not variable leave the default value b In the Auto Color Balance field perform one of the following actions If the room uses outside lighting or has any other conditions that could cause variable...

Page 166: ...he fluorescent lights at your installation After you change the ballast for the fluorescent lights you can click the Disable radio button in the 50 Hz Flicker Reduction field d Click Apply to apply your changes Step 9 Focus the camera by completing the following steps a Loosen the focus ring thumbscrew on lens of the camera b Rotate the focus ring until the black plus sign on the target is clearly...

Page 167: ...the middle adjust the camera rotation Use a 3 mm Allen wrench for these screws Step 11 Adjust the camera zoom by completing the following steps a Loosen the thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Adjust the camera zoom so that the black curved lines on each side of the target touch the edge of the display screen c After you adjust the zoom make any requ...

Page 168: ...o Adjust button The auto adjust procedure completes This procedure takes several seconds Note If there is sufficient light for the system to operate the gain will be greater than 1 and less than 7 and the process completes normally If there is insufficient light the auto adjust procedure terminates in this case add more light to the room to bring the gain value below 7 Then repeat the auto adjust ...

Page 169: ...egrees c Have another person hold the target upright Note If another person is not available clamp the top of the target into the clamp at the top of the easel d Place the top of the easel five feet 1 5 meters behind the top of the small target e Position the target so that the top two patterns are enclosed in the red box Figure 6 12 Positioning the Small and Large Targets Step 6 Adjust the focus ...

Page 170: ...Step 1 Click Apply to register new or modified settings Step 2 Click Reset to restore the original settings For more information about testing and troubleshooting the CTS 1000 see the Setting Up the Camera section in the Cisco TelePresence 1100 Assembly Use Care and Field Replacement Unit Guide Attaching the Camera Lens and Hood To attach the camera lens and hood follow these steps Step 1 Place th...

Page 171: ...uses fixed artificial room lighting Table 6 2 contains recommendations for desirable display and camera settings when you set up the display and camera See the Testing the CTS 1100 Camera section on page 6 6 for more information 206624 Cover release screws Cover release screws Table 6 2 Room Configuration and Camera Setup Choices Physical Room Configuration Camera Auto Brightness and Camera Auto C...

Page 172: ...t camera into the left secondary codec Plug the participant s right camera into the right secondary codec Image not positioned correctly Camera is not aligned correctly Adjust and focus the camera using the targets Image colors are incorrect Video cable is only partially connected Color settings are not correct Tug on the plug to see if it is fully plugged in See the Routing Power and Signal Cable...

Page 173: ...ep 5 Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker Step 6 Click Manually Step Through Speakers to test sound on each speaker Step 7 Click Stop to end testing Troubleshooting Speakers Use the information in Table 6 4 to troubleshoot speakers Table 6 4 Troubleshooting Speakers Problem Possible Cause Possible Solution No sound is heard Speaker cable is ...

Page 174: ...20 Troubleshooting Microphones page 6 21 Related Information page 6 22 Testing Microphones on the CTS 1100 To set up the microphones for testing on the CTS 1100 follow these steps Step 1 Choose Troubleshooting Hardware Setup Sound is not synchronized with video Contact Cisco technical support Choppy audio during double talk when both sides are talking simultaneously Audio Echo Canceller AEC very b...

Page 175: ...le is not connected or is only partially connected Check that the system is plugged in and power is on Check that the microphone plug is firmly seated in the correct connector on the primary codec Check that the mute light on each microphone is lit An unlit light indicates that the microphone is not plugged in Lightly tap the microphone to see if sound registers Contact Cisco technical support if ...

Page 176: ...r CTS software version on Cisco com A PiP softkey will be displayed on the phone only if a PiP is active Pip is not available for audio only calls To test an external presentation device follow these steps Step 1 Log in to the Cisco TelePresence System Step 2 Navigate to Troubleshooting Hardware Setup Presentation Devices Step 3 Click the Test Pattern radio button Microphone icon with question mar...

Page 177: ...ion devices listed by system The projector is set up successfully when the test pattern is displayed on the projection surface in the meeting room while running the test Tip When troubleshooting presentation devices start with the projector test pattern to see if the projector is set up correctly and then proceed through VGA and document camera input tests as necessary Use the information in the f...

Page 178: ...lts may take up to 45 seconds A menu will appear from the projector to select settings For systems without the Auxiliary Control Unit use the projector remote control to change the following settings on the projector b Picture adj Overscan should be set to 0 c Screen Normal Step 6 Click Stop Test to end the test Step 7 Click Set Projector Defaults to reset the projector to the default settings Ste...

Page 179: ...e default settings Step 8 Click Stop in the Testing box to end all testing Resetting the Projector To reset the projector follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Presentation Devices radio button Step 4 Click Start in the Testing box The Presentation Source buttons are activated Step 5 Cli...

Page 180: ...nto the projector and into the correct connector on the CTS primary unit Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no image is displayed Projector is set up to receive PC input instead of input from its video cable connector Use the projector remote control to configure the projector for HD Video input If your system inclu...

Page 181: ...cations Manager Configuration Guide for the Cisco TelePresence System for more information Tip Presentation devices automatically shut off when there is no longer a video signal to that presentation device An on screen timer counts down the remaining time to shut down The amount of time that it takes a device to shut down depends on your Cisco Unified CM configuration Most CTS devices that support...

Page 182: ... button Step 4 Click Start in the Testing box The Auxiliary Control Unit Current Status is displayed Individual light units correspond to the five port numbers of the Auxiliary Control Unit Ports 1 through 5 a Check a box to select a specific port number Or b Click Select All to select all ports and all light units or Select None c Click the Refresh On Off Status button to update the on off status...

Page 183: ...mation about using the Cisco Unified CM administration application To troubleshoot the lights follow these steps Step 1 Log in to the Cisco Unified Communications Manager administration interface Step 2 Choose Device Phone Step 3 Find the Cisco Unified IP phone that controls your Cisco TelePresence system by clicking Find Step 4 Click the hypertext link next to the phone that controls your Cisco T...

Page 184: ... 4 Click Stop to end the test Troubleshooting Other Devices Use the information in Table 6 8 to troubleshoot problems in Other Devices Table 6 8 Troubleshooting Other Devices Problem Possible Cause Possible Solution Digital Media Player DMP audio is playing during a call Secondary Audio Input Source setting may be wrong Check to see that the Secondary Audio Input Source setting matches the physica...

Page 185: ...dministration CLI login can take as much as 60 seconds during point to point secure calls when a hold resume is performed while presenting CTS 1100 Light CTS 1100 light does not function properly The Auxiliary Control Unit option is not checked in the Optional Hardware Devices box of the Cisco Unified Communications Manager configuration interface The Auxiliary Control Unit check box must be selec...

Page 186: ... errors for the Cisco TelePresence system There can be up to 20 individual files saved on the CTS and each file can contain up to 100 000 characters Step 3 Click the Download Sysop Files button at the bottom of the page to download the sysop log files CTS Administration software then prompts you to do one of the following a Open to view the sysop log files The last 100 000 bytes of the log are sho...

Page 187: ...ect this radio button to download logs Capture New Log Files The system will capture but not download the log files Note You must disable Internet Explorer Pop up Blocker to capture new log files with the Capture New Log Fils button Figure 6 16 Downloading Log Files Step 4 If you select Download existing log files or Capture new log files select a problem from the Select Problem Type drop down men...

Page 188: ...en components in the network and ultimately to establish a call or session between two or more endpoints Table 6 9 and Table 6 10 describe the SIP requests and message types To manage SIP messages follow these steps Step 1 Choose Troubleshooting Log Files Step 2 Select the SIP Messages tab The SIP Messages window appears Step 3 View a specific type of message in the SIP log file by doing the follo...

Page 189: ...SIP Requests and Methods Table 6 9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software The first column lists the RFC that describes the SIP request messages or method Table 6 9 Supported SIP Requests and Methods RFC Request Method Description 3261 ACK Confirms that the client has received a final response to an INVITE request 3261 BYE Termina...

Page 190: ...ar to delete a single error message Step 5 Click Clear All to delete all error messages displayed Related Information For more information see the following documentation Session Initiation Protocol SIP home page on Cisco com Cisco TelePresence System Message Guide 3261 REGISTER Registers the address listed in the To header field with a SIP server 3265 SUBSCRIBE Requests current state and state up...

Page 191: ...cipants join the call Step 3 Click Stop Audio Recording to stop recording Step 4 After you complete the recording and download the results send the results to Cisco Systems technical support Related Information For more system troubleshooting information see the Cisco TelePresence System Troubleshooting Guide on Cisco com Testing the Network Connection Use the Network Connection window to view and...

Page 192: ...tion Once the system is reset you will have to reconfigure the system You will be asked twice to confirm your choice to revert to the factory image before software will carry out this request Resetting the system can take over two hours to complete A system reset results in the following The CTS is reset to the software image as originally shipped All configuration settings are reset to the factor...

Page 193: ... Settings Use the information in Table 6 11 to troubleshoot the video picture on the displays Table 6 11 Troubleshooting Cisco TelePresence Screen Resolution Problems Problem Possible Cause Action Video picture is good but experiences repeated interruptions Video quality setting is set too high 1 Log into the Cisco Unified CM administration interface 2 Verify that the required settings have been m...

Page 194: ...the cable connection from the primary unit to the Cisco Unified IP phone For cabling information see the Cisco TelePresence System 1100 Assembly Use Care and Field Replacement Unit Guide Log into the Cisco Unified Communications Manager administration interface Click on the IP address and verify phone registration Restore network operation See the Cisco Unified Communications Manager Configuration...

Page 195: ... Cisco Telepresence phone idle screen does not appear Device configuration has not been done or has been done incorrectly Log into the Cisco Unified Communications Manager administration interface Verify that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP Phone See the Cisco Unified Communications Manager Configuration Guide for the Cisco Te...

Page 196: ...6 42 Cisco TelePresence System Release 1 5 Administrator Guide OL 13676 04 Chapter 6 Troubleshooting the CTS 1100 Where to Go Next ...

Page 197: ... chapter contains information about troubleshooting CTS 1300 hardware and software Note You cannot perform diagnostics during an active Cisco TelePresence system call This chapter contains the following sections Managing Hardware Setup page 7 2 Managing Log Files page 7 106 Testing Audio page 7 111 Testing the Network Connection page 7 111 Managing Configuration Issues page 7 112 Initiating System...

Page 198: ...r Devices page 7 102 Before You Begin Before you begin testing and troubleshooting your system check the system displays All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room Therefore we recommend the following 1 Verify that the displays work by using the Hardware Setup Displays tests in this section 2 If the displays ...

Page 199: ... 1300 CTS 1300 conference room the Cisco TelePresence System CTS software needs to know the size and shape of the table in the room On the CTS 1300 administration page a drop down menu is provided that allows you to specify the shape of the table in the room and where participants will be seated Note The CTS 1300 is designed to be used in any type of multipurpose room However to ensure that you ha...

Page 200: ... 7 2 Cisco CTS 1300 Table Configuration Menu To specify the shape of the table in the room follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Configuration radio button Step 4 Click Start in the Testing box The Table Configuration setup window appears Step 5 Select the table type from the drop down m...

Page 201: ...ng Displays page 7 6 Related Information page 7 7 Selecting the Light Level When adjusting the images on the CTS display screens you must take the color temperature of the ambient light in the room into consideration Sources of light in most rooms are produced by fluorescent fixtures or incandescent light bulbs that use tungsten filaments Each of these light sources and the amount of light in term...

Page 202: ... color temperature options a Select Auto to have CTS select the appropriate display color temperature b Select Manual to display a list of available color temperatures Step 7 Click Apply Step 8 Click Stop to stop the test Troubleshooting Displays Use the information in Table 7 1 to troubleshoot problems with the images on the displays Table 7 1 Troubleshooting Displays Problem Possible Cause Actio...

Page 203: ...camera cover comes off It should be removed and left off until these procedures are complete Testing the CTS 1300 Cameras The CTS 1300 supports three cameras and various room configurations and table types Use the procedures in this section to troubleshoot the cameras depending on your table type Note You must first configure the table size before you can test the camera See the Configuring the CT...

Page 204: ...onfiguring the CTS 1300 for Use With a Short Racetrack Table page 7 33 Configuring the CTS 1300 for Use With a Round Table page 7 51 Configuring the CTS 1300 for Use With a Square Table page 7 70 Saving Your Settings page 7 49 Replacing the Camera Cover page 7 50 Arranging the Seat Alignment Guides page 7 88 Removing the Camera Cover and Leveling the Cameras The camera cluster must be perfectly le...

Page 205: ...e System Release 1 6 Administration Guide OL 13676 04 Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Figure 7 3 Removing the Camera Cover 206129 Cover release screws Cover release screws Cover release screws ...

Page 206: ...S 1300 Managing Hardware Setup Step 2 Place the small spirit level on top of the camera assembly and adjust the leveling screws behind the camera cluster until the camera assembly is level as shown in Figure 7 4 Figure 7 4 Leveling the Camera Assembly Cluster rotation screw Cluster rotation screw 206132 Level ...

Page 207: ...ight Step 3 Separate the three legs Step 4 Raise the front legs until they are 29 inches 74 cm high Step 5 Raise the rear leg until it is 31 inches 79 cm high Step 6 Lock the legs into place using the leg locks Step 7 Attach the large camera target to the clip on top of the easel Step 8 Raise the target supports on the front legs until they touch the lower part of the large camera target Step 9 Ra...

Page 208: ...isting table in your conference room Perform the tasks in the section that describes your table type Configuring the CTS 1300 for Use With a Long Straight Table Wide Rectangular Table or Long Racetrack table page 7 13 Configuring the CTS 1300 for Use With a Short Racetrack Table page 7 33 Note Use the short racetrack camera procedure when two of the six participants directly face the display and t...

Page 209: ...e 7 13 Calibrating the Center Camera page 7 18 Calibrating the Right Camera page 7 21 Calibrating the Left Camera page 7 24 Focusing the Center Camera page 7 27 Focusing the Right Camera page 7 29 Focusing the Left Camera page 7 30 Positioning the Table and Starting the Calibration Procedure To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1300 cam...

Page 210: ...dware Setup Figure 7 7 Long Straight Table Positioning Figure 7 8 Wide Rectangular Table Positioning 15 feet minimum 7 5 feet minimum 7 5 feet minimum 30 inches 44 inches minimum 6 feet minimum 12 feet maximum 8 feet recommended 206139 A B A B 30 inches 44 inches minimum 6 feet minimum 12 feet maximum 8 feet recommended 206150 ...

Page 211: ...arge camera target to the easel by completing the steps in the Attaching the Large Camera Target to the Easel section on page 7 11 making sure that the bottom of the target is 32 inches above the ground Step 5 Log in to the Cisco TelePresence System Administration window Step 6 Select the table type by completing the following steps a Choose Troubleshooting Hardware Setup b Click the Configuration...

Page 212: ... Long Straight Table Wide Rectangular Table Long Racetrack table e Click Apply Note If you log out of the Cisco TelePresence Administration interface at any time during the camera testing procedure you must re select the table type Step 7 Choose Troubleshooting Hardware Setup Step 8 Click the Cameras radio button The Camera testing page appears Step 9 Click Start to start the camera test Step 10 C...

Page 213: ...room uses outside lighting or has any other conditions that could cause variable room lighting click the Enable radio button If your room lighting is not variable leave the default value b In the Auto Color Balance field perform one of the following actions If the room uses outside lighting or has any other conditions that could cause variable room lighting click the Enable radio button If your ro...

Page 214: ...cus for the center camera follow these steps Step 1 Place the large camera target with the easel in the position where the center two participants will sit with the front legs of the easel touching the edge of the table Step 2 Measure the distance between the corners of the easel and the corners of the display to make sure that the target is parallel to the display as shown in Figure 7 12 Figure 7...

Page 215: ...nearest to the wall Figure 7 13 Location of Focus and Zoom Ring Step 8 Adjust the camera mounting plate to center the red plus sign on the display inside the black plus sign on the target Figure 7 14 shows the screws that you use to adjust the camera Use a 2 5 mm Allen wrench Use the top two screws for left and right adjustment The lower screw for up and down adjustment The screws in the middle fo...

Page 216: ...thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Adjust the camera zoom so that the black curved lines on each side of the target touch the edge of the display screen as shown in Figure 7 15 c After you adjust the zoom make any required adjustments to the focus with the focus ring Right adjust screw Left adjust screw Up down adjust screw Side to side adjust screw...

Page 217: ...13 Click Done Step 14 To determine the edge of the target when you calibrate and configure the left and right cameras mark the edges of the large camera target on the table with tape or a marker Calibrating the Right Camera To adjust the zoom and focus the right camera follow these steps Note If you logged out of the GUI you must re select the correct table type after you log in otherwise you coul...

Page 218: ...the right camera by completing the following steps a Loosen the focus ring thumbscrew on the lens of the center camera b Rotate the focus ring until the black plus sign on the target is clearly in focus Note The camera lens has two adjustment rings one for focus and one for zoom as shown in Figure 7 17 The focus ring is the one that is nearest to the wall Figure 7 17 Location of Focus and Zoom Rin...

Page 219: ...he screws in the middle for adjustments on the horizontal plane rotational Figure 7 18 Camera Adjustment Screws Step 6 Adjust the camera zoom by completing the following steps a Loosen the thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Adjust the camera zoom so that the black curved line on the right of the target touches the right edge of the display screen as...

Page 220: ...ep 10 Click Done to complete the procedure Calibrating the Left Camera To adjust the zoom and focus the left camera follow these steps Note If you logged out of the GUI you must re select the correct table type after you log in otherwise you could configure your system for the incorrect table type To select the correct table type complete Step 5 in the Positioning the Table and Starting the Calibr...

Page 221: ...the left camera by completing the following steps a Loosen the focus ring thumbscrew on the lens of the center camera b Rotate the focus ring until the black plus sign on the target is clearly in focus Note The camera lens has two adjustment rings one for focus and one for zoom as shown in Figure 7 21 The focus ring is the one that is nearest to the wall Figure 7 21 Location of Focus and Zoom Ring...

Page 222: ...The screws in the middle for adjustments on the horizontal plane rotational Figure 7 22 Camera Adjustment Screws Step 6 Adjust the camera zoom by completing the following steps a Loosen the thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Adjust the camera zoom so that the black curved line on the left of the target touches the left edge of the display screen as ...

Page 223: ...u logged out of the GUI you must re select the correct table type after you log in otherwise you could configure your system for the incorrect table type To select the correct table type complete Step 5 in the Positioning the Table and Starting the Calibration Procedure section on page 7 51 Step 1 In the Cisco TelePresence Administration window click the Center radio button Step 2 Click the Setup ...

Page 224: ... Targets Step 6 Adjust the focus on the left camera by completing the following steps a Loosen the thumbscrew for the lens focus ring b Twist the focus ring clockwise until the red and green horizontal bars on the bottom of the screen are reduced to very short lengths on the left Note Figure 7 24 shows a mirror image of the horizontal bars c Twist the focus ring counter clockwise until the red and...

Page 225: ...ton Step 2 Click the Setup button that is located below the center screen icon Step 3 Click Show Focus Targets Step 4 Position the small camera target by completing the following steps a Place the target on the table one foot from the edge where the participants sit b Position the target so that the patterns on the target are enclosed in the green box Step 5 Position the large target by completing...

Page 226: ...roximate horizontal bar alignment When the bars are roughly the same length the camera is focused Note The red and green bars do not have to be exactly the same length but get them as close as you can e Without moving the focus ring tighten its thumbscrew Step 7 Click Done to complete the right camera focusing procedure Focusing the Left Camera Note If you logged out of the GUI you must re select ...

Page 227: ...e top of the small target e Position the target so that the topmost patterns are enclosed in the red box Figure 7 26 shows large and small target positions Figure 7 26 Positioning the Small and Large Targets Step 6 Adjust the focus on the left camera by completing the following steps a Loosen the thumbscrew for the lens focus ring b Twist the focus ring clockwise until the red and green horizontal...

Page 228: ...ing tighten its thumbscrew Step 7 Click Done to complete the right camera focusing procedure Replacing the Camera Cover To replace the camera cover follow these steps Step 1 Place the foam lens covers onto the camera lenses as shown in Figure 7 27 Figure 7 27 Attaching the Foam Lens Covers to the Camera Lenses Step 2 Replace the camera cover onto the camera cluster then tighten the cover release s...

Page 229: ...Table This section contains the following CTS 1300 configuration tasks Positioning the Table and Starting the Calibration Procedure page 7 34 Calibrating the Center Camera page 7 36 Calibrating the Right Camera page 7 39 Calibrating the Left Camera page 7 42 Focusing the Center Camera page 7 45 Focusing the Right Camera page 7 47 Focusing the Left Camera page 7 48 206129 Cover release screws Cover...

Page 230: ... high 30 inches is the optimal height Figure 7 29 Short Racetrack Table Positioning Step 3 Make sure that the camera assembly is level by completing the steps in the Removing the Camera Cover and Leveling the Cameras section on page 7 8 Step 4 Build the easel and attach the large camera target to the easel by completing the steps in the Attaching the Large Camera Target to the Easel section on pag...

Page 231: ...ompleting the following steps a In the Auto Brightness field perform one of the following actions If the room uses outside lighting or has any other conditions that could cause variable room lighting click the Enable radio button If your room lighting is not variable leave the default value b In the Auto Color Balance field perform one of the following actions If the room uses outside lighting or ...

Page 232: ...e steps Note If you logged out of the GUI you must re select the correct table type after you log in otherwise you could configure your system for the incorrect table type To select the correct table type complete Step 5 in the Positioning the Table and Starting the Calibration Procedure section on page 7 51 Note The directions left and right refer to the assembly as you face the display Step 1 Pl...

Page 233: ...focus Note The camera lens has two adjustment rings one for focus and one for zoom as shown in Figure 7 32 The focus ring is the one that is nearest to the wall Figure 7 32 Location of Focus and Zoom Ring Step 7 Adjust the camera mounting plate to center the red plus sign on the display inside the black plus sign on the target The screws that you use to adjust the camera are shown in Figure 7 33 U...

Page 234: ...thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Adjust the camera zoom so that the black curved lines on each side of the target touch the edge of the display screen as shown in Figure 7 34 c After you adjust the zoom make any required adjustments to the focus with the focus ring Right adjust screw Left adjust screw Up down adjust screw Side to side adjust screw...

Page 235: ...ow 7 Then repeat the auto adjust procedure Step 12 Click Done Step 13 Mark the edges of the large camera target on the table with tape or a marker Use these marks to determine the edge of the target when you calibrate and configure the left and right cameras Calibrating the Right Camera To adjust the zoom and focus of the right camera follow these steps Note If you logged out of the GUI you must r...

Page 236: ...s of the center camera b Rotate the focus ring until the black plus sign on the target is clearly in focus Note The camera lens has two adjustment rings one for focus and one for zoom as shown in Figure 7 36 The focus ring is the one that is nearest to the wall Figure 7 36 Location of Focus and Zoom Ring Step 5 Adjust the camera mounting plate to center the red plus sign on the display inside the ...

Page 237: ...the zoom ring on the camera lens Note The zoom ring is labeled W T b Adjust the camera zoom so that the black curved line on the right of the target touches the right edge of the display screen as shown in Figure 7 38 c After you adjust the zoom make any required adjustments to the focus with the focus ring Note Because of the position of the target the target appears smaller and not parallel to t...

Page 238: ...inates In this case add more light to the room and repeat the auto adjust procedure Step 10 Click Done to complete the procedure Calibrating the Left Camera To adjust the zoom and focus the left camera follow these steps Note If you logged out of the GUI you must re select the correct table type after you log in otherwise you could configure your system for the incorrect table type To select the c...

Page 239: ... of the center camera b Rotate the focus ring until the black plus sign on the target is clearly in focus Note The camera lens has two adjustment rings one for focus and one for zoom as shown in Figure 7 40 The focus ring is the one that is nearest to the wall Figure 7 40 Location of Focus and Zoom Ring Step 5 Adjust the camera mounting plate to center the red plus sign on the display inside the b...

Page 240: ... the zoom ring on the camera lens Note The zoom ring is labeled W T b Adjust the camera zoom so that the black curved line on the left of the target touches the left edge of the display screen as shown in Figure 7 42 Note Because of the position of the target the target appears smaller and not parallel to the camera This view is normal Participants will appear lifelike after you complete the testi...

Page 241: ...te If you logged out of the GUI you must re select the correct table type after you log in otherwise you could configure your system for the incorrect table type To select the correct table type complete Step 5 in the Positioning the Table and Starting the Calibration Procedure section on page 7 51 Step 1 In the Cisco TelePresence Administration window click the Center radio button Step 2 Click th...

Page 242: ...a by completing the following steps a Loosen the thumbscrew for the lens focus ring b Twist the focus ring clockwise until the red and green horizontal bars on the bottom of the screen are reduced to very short lengths on the left Note Figure 7 43 shows a mirror image of the horizontal bars c Twist the focus ring counter clockwise until the red and green bars extend all the way to the right d Cont...

Page 243: ...reen box Step 5 Position the large target by completing the following steps a Remove the large focus target from the easel b Rotate the target 90 degrees c Have another person hold the target upright Note If another person is not available clamp the top of the target into the clamp at the top of the easel d Place the top of the easel five feet behind the top of the small target e Position the targ...

Page 244: ...dow click the Left radio button Step 2 Click the Setup button that is located below the center screen icon Step 3 Click Show Focus Targets Step 4 Position the small camera target by completing the following steps a Place the target on the table one foot from the edge where the participants sit b Position the target so that the topmost patterns on the target are enclosed in the green box Step 5 Pos...

Page 245: ...ntinue to twist the focus ring until the red and green bars are approximately the same length See Figure 7 45 to view the approximate horizontal bar alignment When the bars are roughly the same length the camera is focused Note The red and green bars do not have to be exactly the same length but get them as close as you can Figure 7 45 Horizontal Bars and Focusing Targets e Without moving the focu...

Page 246: ...in the First Time Setup chapter of the Cisco TelePresence 1300 Assembly Use Care and Field Replacement Unit Guide Replacing the Camera Cover Step 3 Place the foam lens covers onto the camera lenses as shown in Figure 7 46 Figure 7 46 Attaching the Foam Lens Covers to the Camera Lenses Step 4 Replace the camera cover onto the camera cluster then tighten the cover release screws to secure the cover ...

Page 247: ...es the following topics Positioning the Table and Starting the Calibration Procedure page 7 34 Calibrating the Center Camera page 7 54 Calibrating the Right Camera page 7 57 Calibrating the Left Camera page 7 61 Focusing the Center Camera page 7 64 Focusing the Right Camera page 7 66 Focusing the Left Camera page 7 67 Positioning the Table and Starting the Calibration Procedure To correctly positi...

Page 248: ...ps in the Removing the Camera Cover and Leveling the Cameras section on page 7 8 Step 3 Build the easel and attach the large camera target to the easel by completing the steps in the Attaching the Large Camera Target to the Easel section on page 7 11 making sure that the bottom of the target is 32 inches above the ground Step 4 Using a supported Internet browser log in to the Cisco TelePresence Sy...

Page 249: ...rting the Calibration Procedure section on page 7 51 Step 7 Click Start to start the camera test Step 8 Click Show Camera Target Step 9 Automatically adjust the cameras by completing the following steps a In the Auto Brightness field perform one of the following actions If the room uses outside lighting or has any other conditions that could cause variable room lighting click the Enable radio butt...

Page 250: ...adjust the zoom and perform initial focus adjustment for the center camera complete the steps in the following procedure Step 1 Place the large camera target with the easel in the position where the center two participants will sit with the front legs of the easel touching the edge of the table Step 2 Measure the distance between the corners of the easel and the corners of the display to make sure...

Page 251: ... Focus the center camera by completing the following steps a Loosen the focus ring thumbscrew on lens of the center camera b Rotate the focus ring until the black plus sign on the target is clearly in focus Note The camera lens has two adjustment rings one for focus and one for zoom The focus ring is on the inside Figure 7 51 Location of Focus and Zoom Ring Focus ring Zoom ring 206131 ...

Page 252: ...ent Use a 2 5 mm Allen wrench for this screw The screws in the middle adjust the camera rotation Use a 3 mm Allen wrench for these screws Figure 7 52 Camera Adjustment Screws Step 9 Adjust the camera zoom by completing the following steps a Loosen the thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Adjust the camera zoom so that the black curved lines on each si...

Page 253: ...alue below 7 Then repeat the auto adjust procedure Step 13 Click Done Step 14 Mark the edges of the large camera target on the table with non marking tape Use these marks to determine the edge of the target when you calibrate and configure the left and right cameras Calibrating the Right Camera To adjust the zoom and perform initial focus adjustment for the right camera complete the steps in the f...

Page 254: ... the wall Step 2 In the Cisco TelePresence administrative GUI click the Right radio button Step 3 Click Show Camera Target Step 4 Focus the right camera by completing the following steps a Loosen the focus ring thumbscrew on the lens of the center camera b Rotate the focus ring until the black plus sign on the target is clearly in focus Note The camera lens has two adjustment rings one for focus a...

Page 255: ...s sign on the display inside the black plus sign on the target The screws that you use to adjust the camera are shown in Figure 7 56 The top two screws provide adjustment to the right and left Use a 2 5 mm Allen wrench for these screws The lower screw provides up and down adjustment Use a 2 5 mm Allen wrench for this screw The screws in the middle adjust the camera rotation Use a 3 mm Allen wrench...

Page 256: ... black curved line on the left of the target until it touches the left side of the display screen Center the black cross on the target with the red cross on the display screen c After you adjust the zoom make any required adjustments to the focus with the focus ring Note Because of the position of the target the target appears smaller and not parallel to the camera This view is normal Participants...

Page 257: ...ating the Left Camera To adjust the zoom and perform initial focus adjustment for the left camera complete the steps in the following procedure Note If you logged out of the GUI you must re select the correct table type after you log in otherwise you could configure your system for the incorrect table type To select the correct table type complete Step 5 in the Positioning the Table and Starting t...

Page 258: ...era by completing the following steps a Loosen the focus ring thumbscrew on lens of the center camera b Rotate the focus ring until the black plus sign on the target is clearly in focus Note The camera lens has two adjustment rings one for focus and one for zoom The focus ring is on the inside Figure 7 58 Location of Focus and Zoom Ring Focus ring Zoom ring 206131 ...

Page 259: ...ddle adjust the camera rotation Use a 3 mm Allen wrench for these screws Figure 7 59 Camera Adjustment Screws Step 7 Adjust the camera zoom by completing the following steps a Loosen the thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Align and center the camera by competing the following steps Align the black curved line on the right of the target until it touc...

Page 260: ...he Center Camera To focus the center camera follow these steps Note If you logged out of the GUI you must re select the correct table type after you log in otherwise you could configure your system for the incorrect table type To select the correct table type complete Step 5 in the Positioning the Table and Starting the Calibration Procedure section on page 7 51 Step 1 In the Cisco TelePresence ad...

Page 261: ...top of the small target e Position the target so that the top two patterns are enclosed in the red box Step 6 Adjust the focus on the left camera by performing the following steps a Loosen the thumbscrew for the lens focus ring b Twist the focus ring clockwise until the red and green horizontal bars on the bottom of the screen are reduced to very short lengths on the left Note Figure 7 61 shows a ...

Page 262: ... Position the target so that the top two patterns on the target are enclosed in the green box Step 5 Position the large target by completing the following steps a Remove the large focus target from the easel b Rotate the target 90 degrees c Have another person hold the target upright Note If another person is not available clamp the top of the target into the clamp at the top of the easel d Place ...

Page 263: ...ge 7 51 Step 1 In the Cisco TelePresence administrative GUI click the Right radio button Step 2 Click the Setup button that is located below the center screen icon Step 3 Click Show Focus Targets Step 4 Position the small camera target by completing the following steps a Place the target on the table approximately one foot 30 cm from the edge where the participants sit b Position the target so tha...

Page 264: ... focus ring counter clockwise until the red and green bars extend as far as they can go across the bottom of the screen d Continue to twist the focus ring until the red and green bars are approximately the same length See Figure 7 63 to view the approximate horizontal bar alignment Note The red and green bars do not have to be exactly the same length get them as close as you can Figure 7 63 Horizo...

Page 265: ...7 69 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 04 Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Figure 7 64 Attaching the Foam Lens Covers to the Camera Lenses ...

Page 266: ...nd cameras for use with a room that has a square table and includes the following topics Positioning the Table and Starting the Calibration Procedure page 7 70 Calibrating the Center Camera page 7 73 Calibrating the Right Camera page 7 76 Calibrating the Left Camera page 7 79 Focusing the Center Camera page 7 82 Focusing the Right Camera page 7 84 Focusing the Left Camera page 7 85 Positioning the...

Page 267: ...ep 2 Make sure that the camera assembly is level by completing the steps in the Removing the Camera Cover and Leveling the Cameras section on page 7 8 Step 3 Build the easel and attach the large camera target to the easel by completing the steps in the Attaching the Large Camera Target to the Easel section on page 7 11 making sure that the bottom of the target is 32 inches above the ground Step 4 ...

Page 268: ...rting the Calibration Procedure section on page 7 70 Step 7 Click Start to start the camera test Step 8 Click Show Camera Target Step 9 Automatically adjust the cameras by completing the following steps a In the Auto Brightness field perform one of the following actions If the room uses outside lighting or has any other conditions that could cause variable room lighting click the Enable radio butt...

Page 269: ...g procedure Step 1 Place the large camera target with the easel in the position where the center two participants will sit with the front legs of the easel touching the edge of the table Step 2 Measure the distance between the corners of the easel and the corners of the display to make sure that the target is parallel to the display Step 3 Return to the Cisco TelePresence System administration GUI...

Page 270: ... Cisco TelePresence System Release 1 6 Administration Guide OL 13676 04 Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Figure 7 68 Location of Focus and Zoom Ring Focus ring Zoom ring 206131 ...

Page 271: ...ent Use a 2 5 mm Allen wrench for this screw The screws in the middle adjust the camera rotation Use a 3 mm Allen wrench for these screws Figure 7 69 Camera Adjustment Screws Step 9 Adjust the camera zoom by completing the following steps a Loosen the thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Adjust the camera zoom so that the black curved lines on each si...

Page 272: ...edure Step 13 Click Done Step 14 Mark the edges of the large camera target on the table with non marking tape Use these marks to determine the edge of the target when you calibrate and configure the left and right cameras Calibrating the Right Camera To adjust and focus the right camera complete the steps in the following procedure Note If you logged out of the GUI you must re select the correct t...

Page 273: ...ith the wall Step 2 In the Cisco TelePresence administrative GUI click the Right radio button Step 3 Click Show Camera Target Step 4 Focus the right camera by completing the following steps a Loosen the focus ring thumbscrew on the lens of the center camera b Rotate the focus ring until the black plus sign on the target is clearly in focus Note The camera lens has two adjustment rings one for focu...

Page 274: ...iddle adjust the camera rotation Use a 3 mm Allen wrench for these screws Figure 7 72 Camera Adjustment Screws Step 6 Adjust the camera zoom by completing the following steps a Loosen the thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Align and center the camera by competing the following steps Align the black curved line on the left of the target until it touc...

Page 275: ...several seconds Note If there is insufficient light the auto adjust procedure terminates in this case add more light to the room and repeat the auto adjust procedure Step 10 Click Done to complete the procedure Calibrating the Left Camera To adjust the zoom and perform initial focus adjustment for the left camera complete the steps in the following procedure Note If you logged out of the GUI you m...

Page 276: ... with the wall Step 2 In the Cisco TelePresence administrative GUI click the Left radio button Step 3 Click Show Camera Target Step 4 Focus the left camera by completing the following steps a Loosen the focus ring thumbscrew on lens of the center camera b Rotate the focus ring until the black plus sign on the target is clearly in focus Note The camera lens has two adjustment rings one for focus an...

Page 277: ...ddle adjust the camera rotation Use a 3 mm Allen wrench for these screws Figure 7 75 Camera Adjustment Screws Step 6 Adjust the camera zoom by completing the following steps a Loosen the thumbscrew for the zoom ring on the camera lens Note The zoom ring is labeled W T b Align and center the camera by competing the following steps Align the black curved line on the right of the target until it touc...

Page 278: ...e Center Camera To focus the center camera follow these steps Note If you logged out of the GUI you must re select the correct table type after you log in otherwise you could configure your system for the incorrect table type To select the correct table type complete Step 5 in the Positioning the Table and Starting the Calibration Procedure section on page 7 51 Step 1 In the Cisco TelePresence adm...

Page 279: ...top of the small target e Position the target so that the top two patterns are enclosed in the red box Step 6 Adjust the focus on the left camera by performing the following steps a Loosen the thumbscrew for the lens focus ring b Twist the focus ring clockwise until the red and green horizontal bars on the bottom of the screen are reduced to very short lengths on the left Note Figure 7 77 shows a ...

Page 280: ... Position the target so that the top two patterns on the target are enclosed in the green box Step 5 Position the large target by completing the following steps a Remove the large focus target from the easel b Rotate the target 90 degrees c Have another person hold the target upright Note If another person is not available clamp the top of the target into the clamp at the top of the easel d Place ...

Page 281: ...ge 7 51 Step 1 In the Cisco TelePresence administrative GUI click the Right radio button Step 2 Click the Setup button that is located below the center screen icon Step 3 Click Show Focus Targets Step 4 Position the small camera target by completing the following steps a Place the target on the table approximately one foot 30 cm from the edge where the participants sit b Position the target so tha...

Page 282: ... focus ring counter clockwise until the red and green bars extend as far as they can go across the bottom of the screen d Continue to twist the focus ring until the red and green bars are approximately the same length See Figure 7 79 to view the approximate horizontal bar alignment Note The red and green bars do not have to be exactly the same length get them as close as you can Figure 7 79 Horizo...

Page 283: ...7 87 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 04 Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup Figure 7 80 Attaching the Foam Lens Covers to the Camera Lenses ...

Page 284: ...eras To ensure this requirement Cisco provides you with Seat Alignment Guides After you set up the cameras you place these guides on the table these guides show the field of view for each camera To place the seat alignment guides on the table follow these steps Step 1 Using a supported Internet browser log in to the Cisco TelePresence System administration GUI Step 2 Select the correct table type ...

Page 285: ...nt the line of tape at the camera Tip If you cannot determine the camera range use this guide for marking the table The focal range of the center segment is approximately 5 feet 152 cm wide from where the participants sit The focal range of each side segment is approximately 4 feet six inches 137 cm wide Mark the table in four places Edge of camera view left camera Edge of view between left and ce...

Page 286: ... on top of the guides point directly toward the camera Step 12 Fasten the guides to the table using one of the following methods Remove the adhesive backing from the underside of the guide and stick it to the table making sure that the line on the guide points directly at the camera Attach the seat alignment guide anchor to the table and place the guide on the anchor by completing the following st...

Page 287: ...as Table 7 2 Room Configuration and Camera Setup Choices Physical Room Configuration Camera Auto Brightness and Camera Auto Color Balance Setup Choices No windows or all external light is covered or blocked Disable One window Enable Two adjacent windows corner office configuration Enable Two opposing windows Enable Windows on three sides Enable Windows on four sides1 1 Cisco recommends that you co...

Page 288: ...gged in See the Routing Power and Signal Cables section in the Cisco TelePresence System 1300 Assembly Use Care and Field Replacement Unit Guide No image Lens cap is in place Camera is not plugged in or is plugged in incorrectly Remove the lens cap Check power connections and switches on each display Verify that the video and Ethernet cables from each camera are plugged into the correct connectors...

Page 289: ...he speaker cable is plugged into the correct receptor on the primary codec Tug on the plug to see if it is fully plugged in Press the plug in firmly until a click is heard Sound heard at wrong speaker Speaker cable is not connected in the correct connector Check that the speaker cable is plugged into the correct receptor on the primary codec Plug all speakers into the primary codec Sound is not sy...

Page 290: ...who is speaking is seated to determine voice activated camera switching Each microphone has a corresponding number of audio meters displayed on a single test screen Testing Microphones Go to the following sections to test microphones Testing Microphones on the CTS 1300 page 7 94 Troubleshooting Microphones page 7 95 Related Information page 7 96 Testing Microphones on the CTS 1300 To test micropho...

Page 291: ...nes Table 7 5 Troubleshooting Microphones Problem Possible Cause Possible Solution Sound is muffled Something near or on the microphone is distorting the sound Move objects away from the microphone No sound registers Microphone cable is not connected or is only partially connected Check that the system is plugged in and power is on Check that the microphone plug is firmly seated in the correct con...

Page 292: ...oftkey will be displayed on the phone only if a PiP is active Pip is not available for audio only calls To test an external presentation device follow these steps Sound registers at the wrong microphone Microphone cable is not connected to its corresponding codec Check that the cable from the microphone is plugged into the correct receptor on the codec Plug all microphones into the primary codec M...

Page 293: ...ould run this test only if you have presentation display devices installed Table 7 6 contains supported presentation devices listed by system The projector is set up successfully when the test pattern is displayed on the projection surface in the meeting room while running the test Tip When troubleshooting presentation devices start with the projector test pattern to see if the projector is set up...

Page 294: ...lts may take up to 45 seconds A menu will appear from the projector to select settings For systems without the Auxiliary Control Unit use the projector remote control to change the following settings on the projector b Picture adj Overscan should be set to 0 c Screen Normal Step 6 Click Stop Test to end the test Step 7 Click Set Projector Defaults to reset the projector to the default settings Ste...

Page 295: ... in the Testing box to complete the task Troubleshooting Presentation Devices Use the information in the following sections to troubleshoot presentation devices Multiple Input Devices page 7 99 Presentation Devices page 7 99 Multiple Input Devices The Cisco TelePresence System can display information from multiple input devices during a meeting If multiple input devices are sending information the...

Page 296: ... HD Video connector is not securely seated in the CTS primary codec Seat the HD Video connector securely HD Video connector is not inserted in the correct port on the CTS primary codec The HD Video cable connector should be connected to auxiliary video out Check the cabling diagrams in the Routing Power and Signal Cables section in the Cisco TelePresence System 1300 Assembly Use Care and Field Rep...

Page 297: ...hooting the CTS 1300 Managing Hardware Setup Related Information For more information about setting up and testing presentation devices see the following documentation Cisco TelePresence System 1300 Assembly Use Care and Field Replacement Unit Guide Cisco TelePresence System Troubleshooting Guide ...

Page 298: ...ng Hardware Setup Step 3 Click the Other Devices radio button Step 4 Click Start in the Testing box The Auxiliary Control Unit Current Status is displayed Individual light units correspond to the five port numbers of the Auxiliary Control Unit Ports 1 through 5 a Check a box to select a specific port number Or b Click Select All to select all ports and all light units or Select None c Click the Re...

Page 299: ...ePresence call To test the DMP follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the DMP tab Step 4 Click Start in the Testing box to begin testing the secondary audio input If you have a PC attached the Secondary Audio Input Source PC button is highlighted When Secondary Audio Input Source is set to PC...

Page 300: ...s is expected behavior In early CTS software releases a CTS with its presentation device plugged in would always ask to present when it did a resume Presentation device functionality is changed When a CTS goes on hold the presentation device takes note whether or not it was the active presenter If the presentation device was the active presenter when it went on hold it will ask to present again wh...

Page 301: ...System Release 1 6 Administration Guide OL 13676 04 Chapter 7 Troubleshooting the CTS 1300 Managing Hardware Setup For more system troubleshooting information see the Cisco TelePresence System Troubleshooting Guide on Cisco com ...

Page 302: ...all errors for the Cisco TelePresence system There can be up to 20 individual files saved on the CTS and each file can contain up to 100 000 characters Step 3 Click the Download Sysop Files button at the bottom of the page to download the sysop log files CTS Administration software then prompts you to do one of the following a Open to view the sysop log files The last 100 000 bytes of the log are ...

Page 303: ...lect this radio button to download logs Capture New Log Files The system will capture but not download the log files Note You must disable Internet Explorer Pop up Blocker to capture new log files with the Capture New Log Fils button Figure 7 83 Downloading Log Files Step 4 If you select Download existing log files or Capture new log files select a problem from the Select Problem Type drop down me...

Page 304: ...een components in the network and ultimately to establish a call or session between two or more endpoints Table 7 9 and Table 7 10 describe the SIP requests and message types To manage SIP messages follow these steps Step 1 Choose Troubleshooting Log Files Step 2 Select the SIP Messages tab The SIP Messages window appears Step 3 View a specific type of message in the SIP log file by doing the foll...

Page 305: ...0 SIP Requests and Methods Table 7 9 summarizes the SIP requests and methods supported by the Cisco TelePresence System Administration software The first column lists the RFC that describes the SIP request messages or method Table 7 9 Supported SIP Requests and Methods RFC Request Method Description 3261 ACK Confirms that the client has received a final response to an INVITE request 3261 BYE Termi...

Page 306: ...ear to delete a single error message Step 5 Click Clear All to delete all error messages displayed Related Information For more information see the following documentation Session Initiation Protocol SIP home page on Cisco com Cisco TelePresence System Message Guide 3261 REGISTER Registers the address listed in the To header field with a SIP server 3265 SUBSCRIBE Requests current state and state u...

Page 307: ...icipants join the call Step 3 Click Stop Audio Recording to stop recording Step 4 After you complete the recording and download the results send the results to Cisco Systems technical support Related Information For more system troubleshooting information see the Cisco TelePresence System Troubleshooting Guide on Cisco com Testing the Network Connection Use the Network Connection window to view an...

Page 308: ...ution Once the system is reset you will have to reconfigure the system You will be asked twice to confirm your choice to revert to the factory image before software will carry out this request Resetting the system can take over two hours to complete A system reset results in the following The CTS is reset to the software image as originally shipped All configuration settings are reset to the facto...

Page 309: ...Use the information in Table 7 11 to solve problems that may occur with the video picture on the displays Table 7 11 Troubleshooting Cisco TelePresence Screen Resolution Problems Problem Possible Cause Action Video picture is good but experiences repeated interruptions Video quality setting is set too high 1 Log into the Cisco Unified CM administration interface 2 Verify that the required settings...

Page 310: ...ned on Check the cable connection from the primary unit to the Cisco Unified IP phone For cabling information see the Cisco TelePresence System 1300 Assembly Use Care and Field Replacement Unit Guide Log into the Cisco Unified Communications Manager administration interface Click on the IP address and verify phone registration Restore network operation See the Cisco Unified Communications Manager ...

Page 311: ...m Cisco Telepresence phone idle screen does not appear Device configuration has not been done or has been done incorrectly Log into the Cisco Unified Communications Manager administration interface Verify that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP Phone See the Cisco Unified Communications Manager Configuration Guide for the Cisco T...

Page 312: ...7 116 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 04 Chapter 7 Troubleshooting the CTS 1300 Where to Go Next ...

Page 313: ...contains information about troubleshooting hardware and software on the following CTS devices CTS 3000 CTS 3200 Note You cannot perform diagnostics during an active Cisco TelePresence system call This chapter contains the following sections Managing Hardware Setup page 8 2 Managing Log Files page 8 39 Testing Audio page 8 44 Testing the Network Connection page 8 45 Managing Configuration Issues pa...

Page 314: ...e 8 37 Before You Begin Before you begin testing and troubleshooting your system check the system displays All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room Therefore we recommend the following 1 Verify that the displays work by using the Hardware Setup Displays tests in this section 2 If the displays are showing th...

Page 315: ...ure CTS for the first time see the following documentation Cisco TelePresence System 3000 Assembly Use Care and Field Replacement Unit Guide Cisco TelePresence System 3200 Assembly Use Care and Field Replacement Unit Guide Managing Displays A display is set up successfully when the color on the display has been adjusted for the lighting in the meeting room Note Each display must be adjusted indivi...

Page 316: ...the amount of light in terms of lumens or watts produces a different color temperature This color temperature is sometimes expressed using terms such cool warm or daylight but can be expressed more precisely in kelvins K as a numeric value The following temperatures can be selected for adjusting the image on the Cisco TelePresence display screens 3500 K 4000 to 4100 K recommended 5000 K 6500 K 750...

Page 317: ...e options a Select Auto to have CTS select the appropriate display color temperature b Select Manual to display a list of available color temperature Step 7 Click Apply Step 8 Click Stop to stop the test Troubleshooting Displays Use the information in Table 8 1 to troubleshoot images on the displays Table 8 1 Troubleshooting Displays Problem Possible Cause Action Power on test indicates the displa...

Page 318: ...information in the following sections to test and troubleshoot the camera for your system Testing the CTS 3000 and CTS 3200 Cameras page 8 7 Understanding Camera Setup Choices for Room Lighting page 8 14 Troubleshooting Cameras page 8 15 Related Information page 8 16 Note The camera hood comes off It should be removed and left off until these procedures are complete No image Power cable is not plu...

Page 319: ...amera Cover Two camera targets are provided with the Cisco TelePresence system Large camera target Smaller target To attach the targets follow these steps Step 1 Attach the large camera target to the table with the clamps matching the counterbore feature under the table Step 2 Center the target on the edge of the table and position it vertically with the clamps underneath the table holding it tigh...

Page 320: ...amera lens and the left right up down and rotation adjustment screws on the camera make the following adjustments a Manually adjust the camera that is focused on the target by aligning the red plus sign to the center plus sign on the target as shown in Figure 8 3 b Align the center display Zoom and align the camera so that the curved lines on each side of the target touches the sides of the displa...

Page 321: ...e System Release 1 6 Administration Guide OL 13676 05 Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Figure 8 2 Camera Mounting Plate 201205 Up down screw Left right screws Rotation screws Lens ...

Page 322: ...and CTS 3200 Managing Hardware Setup Figure 8 3 Camera Target Alignment Center Display Figure 8 4 Camera Target Alignment Right Display Red plus sign within black cross Red lines Note curved lines touching screen border Table edge 205764 Red plus sign within black cross Red lines Table edge Red Vertical line 205765 ...

Page 323: ...re Setup Step 2 Click the Cameras radio button Step 3 Place the small camera target on the table as described in the Attaching the Camera Targets and Removing the Camera Cover section on page 8 7 Step 4 Click Setup then click Show Focus Target Step 5 Adjust the small target so that the green box encloses some of the patterns on the small target Step 6 Adjust the focus ring on the camera lens so th...

Page 324: ...gs Step 2 Click Reset to restore the original settings Attaching the Camera Hood Assembly After you complete the camera adjustment attach the camera hood assembly See Figure 8 6 Note Attach the top hood before attaching the bottom hood Caution Do not overtighten the screws or use a power screwdriver to tighten the screws In addition make sure that you use screws of the correct length 20 mm Overtig...

Page 325: ...isco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Figure 8 6 Attaching the Camera Hood Assembly 201203 7 7 2 1 3 ...

Page 326: ...that uses fixed artificial room lighting Table 8 2 contains recommendations for desirable display and camera settings when you set up the display and camera See the Testing the CTS 3000 and CTS 3200 Cameras section on page 8 7 for more information Table 8 2 Room Configuration and Camera Setup Choices Physical Room Configuration Camera Auto Brightness and Camera Auto Color Balance Setup Choices No ...

Page 327: ...amera using the targets Image colors are incorrect Video cable is only partially connected Color settings are not correct Tug on the plug to see if it is fully plugged in See the Routing Power and Signal Cables section in the following documents Cisco TelePresence System 3000 Assembly Use Care and Field Replacement Unit Guide Cisco TelePresence System 3200 Assembly Use Care and Field Replacement U...

Page 328: ...arly from each one When running a test you can choose whether to cycle through the speakers automatically or manually Use the information in the following sections to test the speakers for your system Testing the Speakers page 8 16 Troubleshooting Speakers page 8 17 Related Information page 8 17 Testing the Speakers To test the speakers follow these steps Step 1 Log in to the Cisco TelePresence Sy...

Page 329: ...orrect receptor on the primary codec Tug on the plug to see if it is fully plugged in Press the plug in firmly until a click is heard Sound heard at wrong speaker Speaker cable is not connected in the correct connector Check that the speaker cable is plugged into the correct receptor on the primary codec Plug all speakers into the primary codec Sound is not synchronized with video Contact Cisco te...

Page 330: ...n the back row of participants seated in the room Go to the following sections to test microphones Testing Microphones on the CTS 3000 page 8 18 Testing Microphones on the CTS 3000 page 8 18 Troubleshooting Microphones page 8 21 Related Information page 8 22 Testing Microphones on the CTS 3000 Note The effect of this calibration is applied only on CTS 3000 systems Do not use this tool on CTS 3200 ...

Page 331: ...audio meter on the corresponding display screen to see that sound registers Step 6 Click the Microphone Calibration button A dialog box appears Microphone Calibration will last approximately two minutes Please ensure the room remains quiet during the test Proceed Note The room must be completely quiet to calibrate microphones You may want to leave the room and close the door to carry out the calib...

Page 332: ...er 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Figure 8 7 shows an example CTS 3200 microphone troubleshooting screen with the Refresh Microphone Status window activated Figure 8 7 Troubleshooting Microphones on the CTS 3200 Step 8 Click Stop to end the test ...

Page 333: ...primary codec Check that the mute light on each microphone is lit An unlit light indicates that the microphone is not plugged in Lightly tap the microphone to see if sound registers Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no sound registers on the microphone Microphone icon with red pipe displays Microphone is not connec...

Page 334: ... information Cisco TelePresence System 3000 Assembly Use Care and Field Replacement Unit Guide Cisco TelePresence System 3200 Assembly Use Care and Field Replacement Unit Guide Note See the Important Notes About Presentation Displays section on page 8 36 Microphone switches to a segment that has no one talking Phantom switching Run the microphone calibration procedure in the Testing Microphones on...

Page 335: ...est an external presentation device follow these steps Step 1 Log in to the Cisco TelePresence System Step 2 Navigate to Troubleshooting Hardware Setup Presentation Devices Step 3 Click the Test Pattern radio button Step 4 Click Start to begin the test The test pattern should display on the external presentation display Step 5 Click Stop to end the testing ...

Page 336: ...n surface in the meeting room while running the test Tip When troubleshooting presentation devices start with the projector test pattern to see if the projector is set up correctly and then proceed through VGA and document camera input tests as necessary Use the information in the following sections to test presentation devices Checking the Test Pattern page 8 25 Checking the VGA page 8 26 Checkin...

Page 337: ...projector does not receive video for five minutes and 30 seconds the projector turns off If the test pattern is displaying correctly you should see a grid projected on the projection surface In the center of the grid you should see a series of horizontal grey bars You should also see a one pixel wide green border around the outside of the grid If the green border is not visible for systems with an...

Page 338: ...x to end all testing Checking the Document Camera To test input from the document camera follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Presentation Devices radio button Step 4 Click Start in the Testing box The Presentation Source buttons are activated Step 5 Select Document Camera and click Tes...

Page 339: ...ceiving video the screen will be blue If the projector does not receive video for five minutes and 30 seconds the projector turns off If the test pattern is displaying correctly you should see a grid projected on the projection surface In the center of the grid you should see a series of horizontal grey bars You should also see a one pixel wide green border around the outside of the grid Step 4 Fr...

Page 340: ...n mode which will ignore a video signal for 30 seconds It will then stay in a standby mode and will power back up when a video signal is connected It will take 15 seconds for the projector to light back up Step 8 To check either VGA or document camera input perform the following steps a Click Presentation Devices on the Hardware Setup window b Perform one of the following steps to test the video i...

Page 341: ...he test pattern is displaying correctly you should see a grid projected on the projection surface In the center of the grid you should see a series of horizontal grey bars You should also see a one pixel wide green border around the outside of the grid Step 3 Set the display to display right side up by completing the following steps a Press the MENU key on the remote control Note The menu screen w...

Page 342: ...r selection Step 8 Select the screen size by completing the following steps a Press the Up Arrow and Down Arrow keys and highlight Screen b Press the Right Arrow key and select Screen to enter the Screen submenu c Press the Up Arrow and Down Arrow keys and highlight Normal d Press the Right Arrow key and select Normal e Press the Left Arrow key to confirm your selection Step 9 Eliminate overscan b...

Page 343: ...Arrow key to return to the main menu Step 12 Select the screen size by completing the following steps a From the main menu use the Up Arrow and Down Arrow keys to highlight the Screen function Press the Right Arrow key to select the Screen sub menu b Use the up and Down Arrow keys to select Normal then press OK c Press the Left Arrow key to return to the main menu Step 13 Select the video source b...

Page 344: ... Click Presentation Devices on the Hardware Setup window b Perform one of the following steps to test the video input Click the VGA radio button to test input from a VGA device Click the Document camera radio button to test input from the document camera If the input image is displaying correctly you should see an image projected on the projection surface Step 17 If the image is out of focus or is...

Page 345: ...rt the failure from an inactive projector until you complete these steps Tip Use the projector remote control or press the buttons on the projector to complete these steps Note If your system uses a Sanyo PLV Z700 projector skip this step a Press the Menu key for 20 seconds The letter S displays in the upper left corner of the screen b Press the Screen key for 3 seconds The service menu displays c...

Page 346: ...ton to test input from the document camera If the input image is displaying correctly you should see an image projected on the projection surface Step 9 If the image is out of focus or is too small use the projector focus ring to focus the image and use the zoom lever to create the largest possible image Step 10 Click Stop in Cisco TelePresence System Administration to remove the test pattern and ...

Page 347: ... its video cable connector Use the projector remote control to configure the projector for HD Video input If your system includes an Auxiliary Control Unit click Set Projector Defaults Object is blocking the path of the projector Remove any objects blocking the projector lens HD Video connector is not securely seated in the projector Seat the HD Video connector securely HD Video connector is not s...

Page 348: ...elePresence System Troubleshooting Guide on Cisco com System Status window shows unexpected Document Camera status Document camera settings may need to be adjusted in Cisco Unified CM Cisco recommends setting the Digital Visual Interface DVI resolution to XGA 60 at 1024 x 768 60 Hz See the Optional Hardware section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TeleP...

Page 349: ...o button Step 4 Click Start in the Testing box The Auxiliary Control Unit Current Status is displayed Individual light units correspond to the five port numbers of the Auxiliary Control Unit Ports 1 through 5 a Check a box to select a specific port number Or b Click Select All to select all ports and all light units or Select None c Click the Refresh On Off Status button to update the on off statu...

Page 350: ...rong Check to see that the Secondary Audio Input Source setting matches the physical cabling When set to PC the audio input is active while the presentation source is active both in and out of a call Presentation Devices Local presentation audio is not playing during a call The Secondary Audio Input Source setting may be wrong Check to see that the Secondary Audio Input Source setting matches the ...

Page 351: ...e Sysop Files tab to view system operation sysop messages including call information call statistics and call errors for the Cisco TelePresence system There can be up to 20 individual files saved on the CTS and each file can contain up to 100 000 characters Administration login can be slow when presenting during point to point secure calls This is expected behavior Administration CLI login can tak...

Page 352: ...ep 1 Choose Troubleshooting Log Files Step 2 Select the Log Files tab The following fields are displayed Log Status Shows the status of the log capture including the percentage completed Time Generated Shows the time of the most recent log file capture Problem Problem Type drop down menu contains the following Audio speakers microphones Video displays cameras Projector LCD document camera Phone Re...

Page 353: ...udio speakers microphones Video displays cameras Projector alternate display LCD document camera Phone Recording Other Unknown Step 5 Select the Download existing log files radio button The following message appears A WinZip download will start within several minutes Please wait Or Step 6 Select the Capture new log files Capture New Log Files radio button The following message appears Collecting C...

Page 354: ... type you specified Step 4 Choose the number of messages to view at one time from the Rows Per Page drop down menu You can use the First Previous Next and Last buttons to navigate through the message list with the Navigating Long Lists option You can also Generate Detailed Message Reports Generate Detailed Message Reports To see additional details associated with a SIP message follow these steps S...

Page 355: ...along the SIP signaling path 3261 INVITE Indicates that a user or service is being invited to participate in a call session 3265 NOTIFY Immediately upon successful accepting or refreshing of a subscription a NOTIFY message is sent to communicate the current resource state to the subscriber This NOTIFY message is sent in the same dialog as that created by the SUBSCRIBE message 3261 OPTIONS Queries ...

Page 356: ...isplayed Related Information For more information see the following documentation Session Initiation Protocol SIP home page on Cisco com Cisco TelePresence System Message Guide Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis Note Audio recordings can be made only while the CTS system is in a call To record audio ...

Page 357: ...etwork connection settings Auto Negotiation on Auto Negotiation off To manage Auto Negotiation follow these steps Step 1 Choose Troubleshooting Network Connection Step 2 Click the On radio button to enable auto negotiation The Apply and Reset buttons are activated Note When Auto Negotiation is enabled the Duplex and Speed settings are read only Or Step 3 Click the Off radio button to disable auto ...

Page 358: ...set results in the following The CTS is reset to the software image as originally shipped All configuration settings are reset to the factory defaults If you select to reset the system to use factory defaults check the Cisco IP telephone for messages during the reset procedure Data in bold blue text indicates where the current system image is located for each codec in the system Locations of the f...

Page 359: ...hoot the video picture on the displays Table 8 11 Troubleshooting Cisco TelePresence Screen Resolution Problem Possible Cause Action Video picture is good but experiences repeated interruptions Video quality setting is set too high 1 Log into the Cisco Unified CM administration interface 2 Verify that the required settings have been made for configuring the video quality See the Cisco Unified Comm...

Page 360: ... IP phone is off Power to the primary unit is off Phone is not connected to the phone port on the primary unit The system does not recognize the phone or it is unregistered The network is down Check the power connection to the Cisco TelePresence System and verify that the system is turned on Check the cable connection from the primary unit to the Cisco Unified IP phone See the assembly guide for y...

Page 361: ...o the network See the assembly guide for your Cisco TelePresence system for correct cabling Cisco TelePresence System 3000 Assembly Use Care and Field Replacement Unit Guide Cisco TelePresence System 3200 Assembly Use Care and Field Replacement Unit Guide Restart Cisco Unified Communications Manager See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System ...

Page 362: ...8 50 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Where to Go Next ...

Page 363: ...contains information about troubleshooting hardware and software on the following CTS devices CTS 3010 CTS 3210 Note You cannot perform diagnostics during an active Cisco TelePresence system call This chapter contains the following sections Managing Hardware Setup page 9 2 Managing Log Files page 9 33 Testing Audio page 9 38 Testing the Network Connection page 9 39 Managing Configuration Issues pa...

Page 364: ...g your system check the system displays All of the Cisco TelePresence Administration application Hardware Setup features require the use of the displays in the meeting room Therefore we recommend the following 1 Verify that the displays work by using the Hardware Setup Displays tests in this section 2 If the displays are showing the correct images you can proceed to testing the cameras speakers an...

Page 365: ...lePresence System 3010 Assembly Use Care and Field Replacement Unit Guide Cisco TelePresence System 3210 Assembly Use Care and Field Replacement Unit Guide Managing Displays A display is set up successfully when the color on the display has been adjusted for the lighting in the meeting room Note Each display must be adjusted individually Use the information in the following sections to adjust the ...

Page 366: ...the amount of light in terms of lumens or watts produces a different color temperature This color temperature is sometimes expressed using terms such cool warm or daylight but can be expressed more precisely in kelvins K as a numeric value The following temperatures can be selected for adjusting the image on the Cisco TelePresence display screens 3500 K 4000 to 4100 K recommended 5000 K 6500 K 750...

Page 367: ...e options a Select Auto to have CTS select the appropriate display color temperature b Select Manual to display a list of available color temperature Step 7 Click Apply Step 8 Click Stop to stop the test Troubleshooting Displays Use the information in Table 9 1 to troubleshoot images on the displays Table 9 1 Troubleshooting Displays Problem Possible Cause Action Power on test indicates the displa...

Page 368: ...era for your system Testing the CTS 3010 and CTS 3210 Cameras page 9 7 Understanding Camera Setup Choices for Room Lighting page 9 16 Troubleshooting Cameras page 9 16 Related Information page 9 17 Note The camera hood comes off It should be removed and left off until these procedures are complete No image Power cable is not plugged in Power switch on the back of the display is off Check power con...

Page 369: ...just feature and a way to use targets to fine tune the camera s focus The following sections describe how to set up the CTS 3010 and CTS 3210 cameras for testing Starting the Software Setup page 9 7 Adjusting the Zoom page 9 9 Focusing the Camera page 9 12 Attaching the Camera Hood Assembly page 9 14 Starting the Software Setup To start the software setup complete the following steps Step 1 Assemb...

Page 370: ... 3210 Managing Hardware Setup Figure 9 2 Camera Target Assembly Step 2 Attach the large target to the underside of the center table section by placing the round pads on the underside of the clamps into recesses that are drilled under the table Tip You can feel under the table to find the small round recesses 6 6 6 201192 ...

Page 371: ...able area To adjust the camera zoom complete the following steps Step 1 Click Show Camera Target Step 2 Loosen the thumbscrew on the zoom ring on the camera lens The zoom ring is labeled W T Step 3 Using the zoom ring and the left right up down and rotation adjustment screws on the camera perform the following adjustments Step 4 Make manual adjustments to the camera focused on the target and the z...

Page 372: ...05 Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Figure 9 3 Camera Adjustment Screws Figure 9 4 Correct Camera Target Alignment Center Display Red plus sign within black cross Red lines Note curved lines touching screen border Table edge 205764 ...

Page 373: ...st the camera left and right or up and down or to make vertical adjustments use the adjusting screws as shown in Figure 9 3 If one of the left right screws is covered by the camera cable use the other screw to make all left right adjustments Figure 9 5 Correct Camera Target Alignment Right Display f Place the small target on the table in front of the large target and adjust the focus by completing...

Page 374: ... the Camera section on page 9 12 Step 5 Tighten the thumbscrew on the zoom and focus rings Step 6 Click Hide Camera Target to remove the alignment images Step 7 To complete the zoom procedure click Done Step 8 Click Setup then click Auto Adjust to automatically adjust the camera settings You will see various images and colors on the displays during the adjustment Auto Adjust takes approximately 1 ...

Page 375: ...et Step 4 Adjust the small target so that the red box encloses the upper patterns on the large target and the green box encloses the patterns on the small target Figure 9 8 Positioning the Small and Large Targets Step 5 Adjust the focus on the camera by performing the following steps a Loosen the thumbscrew for the lens focus ring The ring is labeled N 8 207151 Large target Small target 10 ft 5 ft...

Page 376: ... ring until the red and green bars are approximately the same length e Make any additional adjustments you need to make to the zoom adjustments Occasionally adjusting the focus can slightly change the zoom f Click Hide Focus Targets then click Done when you complete the adjustment Step 6 Remove the targets and place them in front of the left camera Step 7 Complete Step 1 through Step 5 for the lef...

Page 377: ...t overtighten the screws or use a power screwdriver to tighten the screws The recommended torque for the screws is 0 8N m 7 inch pounds In addition make sure that you use screws of the correct length 20 mm Overtightening the screws or using a screw that is too long can cause the plastic hoods to break Figure 9 10 Attaching the Camera Hood Assembly 201203 7 7 2 1 3 ...

Page 378: ...Configuration Camera Auto Brightness and Camera Auto Color Balance Setup Choices No windows or all external light is covered or blocked Disable One window Enable Two adjacent windows corner office configuration Enable Two opposing windows Enable Windows on three sides Enable Windows on four sides1 1 Cisco recommends that you cover at least one of the windows Enable Table 9 3 Troubleshooting Camera...

Page 379: ...ideo cable is only partially connected Color settings are not correct Tug on the plug to see if it is fully plugged in See the Routing Power and Signal Cables section in the following documents Cisco TelePresence System 3010 Assembly Use Care and Field Replacement Unit Guide Cisco TelePresence System 3210 Assembly Use Care and Field Replacement Unit Guide No image Lens cap is in place Camera is no...

Page 380: ...to the next speaker Step 8 Click Stop to end testing Troubleshooting Speakers Use the information in Table 9 4 to troubleshoot speakers Table 9 4 Troubleshooting Speakers Problem Possible Cause Possible Solution No sound is heard Speaker cable is not connected or is only partially connected Check that the red and black pronged ends of the speaker cable are securely fastened under their correspondi...

Page 381: ...s CTS 3210 6 to 9 microphones depending on your configuration 2 or 3 audio meters are displayed on each of 3 test screens The top microphone icons represent the microphone in the front row of participants seated in the room The bottom microphone icons represent the microphones in the back row of participants seated in the room Go to the following sections to test microphones Testing Microphones on...

Page 382: ...and three virtual screens appear each with an audio meter displayed Step 5 Lightly tap or scratch each microphone and watch the audio meter on the corresponding display screen to see that sound registers Step 6 Click the Microphone Calibration button A dialog box appears Microphone Calibration will last approximately two minutes Please ensure the room remains quiet during the test Proceed Note The...

Page 383: ...isco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Figure 9 11 Troubleshooting Microphones on the CTS 3200 Series ...

Page 384: ...primary codec Check that the mute light on each microphone is lit An unlit light indicates that the microphone is not plugged in Lightly tap the microphone to see if sound registers Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no sound registers on the microphone Microphone icon with red pipe displays Microphone is not connec...

Page 385: ... stops working your presentation device might use an unsupported video protocol To see the list of displays that the CTS 3010 and CTS 3210 supports see the release notes for your CTS software version on Cisco com A PiP softkey will be displayed on the phone only if a PiP is active Pip is not available for audio only calls To test an external presentation device follow these steps Microphone switch...

Page 386: ...he Serial 1 output of the auxiliary control unit See the Options for the Cisco TelePresence System 3000 Series chapter of the Cisco TelePresence Hardware Options and Upgrade Guide for information about cabling your system with an Auxiliary Control Unit Step 2 Start a test pattern display for the display by completing the following steps a Open a browser that is connected to the network b Enter the...

Page 387: ...necessary Use the information in the following sections to test presentation devices Checking the Test Pattern page 9 26 Checking the VGA page 9 27 Checking the Document Camera page 9 27 Troubleshooting Presentation Devices page 9 28 Troubleshooting Presentation Devices page 9 28 Related Information page 9 30 Table 9 6 Supported Presentation Devices Presentation Device Included in Cisco TelePresen...

Page 388: ...st pattern is displayed on the projection surface in the meeting room while running the test If the test pattern is displaying correctly you should see a grid projected on the projection surface In the center of the grid you should see a series of horizontal grey bars You should also see a one pixel wide green border around the outside of the grid If the green border is not visible for systems wit...

Page 389: ...ck Stop Test to end the test Step 7 Click Set Projector Defaults to reset the projector to the default settings Step 8 Click Stop in the Testing box to end all testing Checking the Document Camera To test input from the document camera follow these steps Step 1 Log in to the Cisco TelePresence System Administration window Step 2 Choose Troubleshooting Hardware Setup Step 3 Click the Presentation D...

Page 390: ...elePresence System can display information from multiple input devices during a meeting If multiple input devices are sending information the projector displays the input from the last presentation device sending information If an input device image is not being seen on the projector screen try the following VGA devices Unplug the device from the VGA cable wait 5 seconds and then plug the device b...

Page 391: ... its video cable connector Use the projector remote control to configure the projector for HD Video input If your system includes an Auxiliary Control Unit click Set Projector Defaults Object is blocking the path of the projector Remove any objects blocking the projector lens HD Video connector is not securely seated in the projector Seat the HD Video connector securely HD Video connector is not s...

Page 392: ...sco Unified CM Cisco recommends setting the Digital Visual Interface DVI resolution to XGA 60 at 1024 x 768 60 Hz See the Optional Hardware section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information Tip Presentation devices automatically shut off when there is no longer a video signal to that presentation device An on screen timer...

Page 393: ...e on off status of each port d Click the Turn Selected Lights On Off to test the selected light unit s e Click the Reset Auxiliary Control Unit to power cycle the Auxiliary Control Unit Step 5 Click Stop to end the test Digital Media Player The Digital Media Player DMP feature lets you select a secondary audio input source when you are not in a TelePresence call To test the DMP follow these steps ...

Page 394: ... a resume Presentation device functionality is changed When a CTS goes on hold the presentation device takes note whether or not it was the active presenter If the presentation device was the active presenter when it went on hold it will ask to present again when taken off hold and the presentation will be shown when the meeting resumes If it was not the active presenter it will not ask to present...

Page 395: ...system Click the appropriate tab at the top of the window to view the following information Sysop Log page 9 33 Log Files page 9 33 SIP Messages page 9 35 Sysop Log To manage sysop messages follow these steps Step 1 Choose Troubleshooting Log Files Step 2 Select the Sysop Files tab to view system operation sysop messages including call information call statistics and call errors for the Cisco Tele...

Page 396: ...crophones Video displays cameras Projector LCD document camera Phone Recording Other Unknown Figure 9 12 shows the problem types that you can select when downloading log files Figure 9 12 Select Problem Type Drop Down Menu Step 3 Choose from one of the following options None Default No log files will be captured unless a download option is selected Figure 9 13 shows the log download radio button o...

Page 397: ... will start within several minutes Please wait Or Step 6 Select the Capture new log files Capture New Log Files radio button The following message appears Collecting Cisco TelePresence system log files This may take several minutes Please wait Step 7 The File Download window appears prompting you to open or save the file Click Save to send the gzip file to Cisco technicians to help solve the probl...

Page 398: ...also Generate Detailed Message Reports Generate Detailed Message Reports To see additional details associated with a SIP message follow these steps Step 1 Double click on a SIP message from the list to open the SIP Message Details dialog box The SIP Message Details dialog box opens containing the message details and Related SIP Messages Or Step 2 Highlight the SIP message and click the Details but...

Page 399: ...naling path 3261 INVITE Indicates that a user or service is being invited to participate in a call session 3265 NOTIFY Immediately upon successful accepting or refreshing of a subscription a NOTIFY message is sent to communicate the current resource state to the subscriber This NOTIFY message is sent in the same dialog as that created by the SUBSCRIBE message 3261 OPTIONS Queries the capabilities ...

Page 400: ... Cisco com Cisco TelePresence System Message Guide Testing Audio You can test the system audio in your meeting room and send the results to Cisco Systems technical support for analysis Note Audio recordings can be made only while the CTS system is in a call To record audio follow these steps Step 1 Choose Troubleshooting Audio Step 2 Click Start Recording Audio to start recording all audio in the ...

Page 401: ...Click the Full or Half radio button to set full or half Duplex mode Step 5 Click Apply to save your settings or click Reset to restore the original settings Related Information For more system troubleshooting information see the Cisco TelePresence System Troubleshooting Guide on Cisco com Managing Configuration Issues Use the Configuration Issues window to view hardware and software versions and t...

Page 402: ...ctive images Step 2 Click the Reset to Factory Image and Factory Configuration and Restart Cisco TelePresence System button The system image location is changed and the is system restarted Note If a Cisco TelePresence call is in progress the changes will be made after the call ends Related Information For more system troubleshooting information see the Cisco TelePresence System Troubleshooting Gui...

Page 403: ...eld Replacement Unit Guide Cisco TelePresence System 3210 Assembly Use Care and Field Replacement Unit Guide Table 9 12 contains problem scenarios and troubleshooting solutions for network cabling Table 9 11 Troubleshooting Cisco TelePresence Screen Resolution Problem Possible Cause Action Video picture is good but experiences repeated interruptions Video quality setting is set too high 1 Log into...

Page 404: ...twork configuration has not been done or has been done incorrectly Log into the Cisco Unified Communications Manager administration interface and verify that the required settings have been made for configuring the Cisco TelePresence system and Cisco Unified IP phone Cisco IP Phone does not register with the IP network Cisco Unified Communications Manager is down or disabled The network is down Ch...

Page 405: ...r on the Cisco TelePresence system see the Cisco TelePresence System Message Guide on the Cisco TelePresence Administration Software Error and System Messages home page on Cisco com For information about upgrading hardware in an existing CTS 3000 Series installation including removing the projector and adding new speakers speaker covers and LCD display see the Removing the Projector and Adding a P...

Page 406: ...9 44 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 05 Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Where to Go Next ...

Page 407: ... 05 10 Monitoring the Cisco TelePresence System Revised June 2010 OL 13676 05 Contents This chapter contains the following sections Call Statistics page 10 2 Network Statistics page 10 5 Table 10 1 shows the tools that are available in the Monitoring window Figure 10 1 Monitoring Window ...

Page 408: ...d Communications Manager Configured Bit Rate Step 2 For more specific audio and video statistics click the check box next to the following selections Audio Video Call Audio Stream Statistics a Click once to select Additional statistics fields appear b Click once to de select Additional fields are hidden Audio Video Call Video Stream Statistics a Click once to select Additional statistics fields ap...

Page 409: ...dio Stream Statistics Additional statistics are listed for the following as shown in Figure 10 3 Transmit Is Active Media Type Total Bytes Total Packets Receive Is Active Media Type Total Bytes Total Packets Lost Packets Lost Packets Call Lost Packets Period Duplicate Packets Late Packets Failed SRTP Authentication Packets Average Jitter Call see jitter call Average Jitter Period see jitter period...

Page 410: ...see the Understanding Jitter and Packet Loss Reporting section of the Cisco TelePresence System Message Guide on Cisco com Figure 10 3 Call Statistics Transmit and Receive Step 3 Set an interval for updating these reports by choosing the time from the Refresh drop down menu Choices in minutes include the following None default 1 2 5 10 13 60 Step 4 Click Refresh to update the statistics immediatel...

Page 411: ...ecs To monitor network statistics follow these steps Step 1 Choose Monitoring Network Statistics Statistics for your system appear as shown in Figure 10 4 Figure 10 4 Network Statistics Window Step 2 Look for error counters that have been incremented since the last time you viewed these statistics Statistic types include the following False Carrier Sensor Errors Receiver Not Okay Errors Number of ...

Page 412: ...oring the Cisco TelePresence System Where to Go Next Step 4 Click Refresh to update the statistics immediately Where to Go Next For more information about system statistics and messages including System Operations Sysop Log messages see the Cisco TelePresence System Message Guide on Cisco com ...

Page 413: ...Networks solution extends the reach of Cisco TelePresence to remote tactical locations where terrestrial bandwidth is not available This solution incorporates existing Cisco TelePresence endpoint and infrastructure products with new software releases designed to function more effectively on poor high delay networks The following features and benefits are supported Relaxed latency jitter and packet...

Page 414: ...Satellite Bandwidth You will need a minimum of 3 MB bandwidth at 720p good motion handling in a single channel per carrier SCPC configuration over a single hop satellite link Note Because the Cisco TelePresence video and audio are traveling up to the satellite and back down to an earth station significant 500 ms or more latency is introduced into the signal The result is noticeable delay in the co...

Page 415: ...nified IP Phone and the Cisco TelePresence System Enhanced Phone User Interface MIDlets See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System Step 2 After making sure that the license is available on your computer log in to the Cisco Unified CM Administration interface and follow these steps a From the Navigation drop down menu in the upper right corner...

Page 416: ...p 4 for each CTS satellite endpoint Enabling the Satellite Feature After the satellite license has been loaded on Cisco Unified CM and the CTS satellite endpoints have been identified you are ready to enable the satellite feature using CTS command line interface CLI commands For information about using CTS CLI commands see the Cisco TelePresence System Command Line Interface Reference Guide To ena...

Page 417: ... Integrated circuit device that typically uses pulse code modulation to transform analog signals into a digital bit stream and digital signals back into analog signals CTS device Cisco TelePresence System CTS device CTS 500 CTS 1000 CTS 1300 CTS 3000 CTS 3200 CUCM Cisco Unified Communications Manager D default gateway A router on a computer network that serves as an access point to another network...

Page 418: ...uces short wave ultraviolet light This light then causes a phosphor to fluoresce producing visible light full duplex mode Transmission of data in two directions simultaneously G GDR Gradual Decoder Refresh Method of gradually refreshing the picture over a number of frames giving a smoother less bursty bitstream See also IDR and Initialization frames gzip GNU zip Software application used for file ...

Page 419: ...of IDRs to increase the quality of the switching picture at the expense of a slower refresh But the quality of the GDR is still unable to reach that of the normal P frame IP address A device identifier on a TCP IP network J jitter jitter call jitter period Variation in packet transit delay caused by queuing contention and serialization effects on the path through the network In general higher leve...

Page 420: ...sed using different algorithms that allow varied amounts of data compression These different algorithms for video frames are called picture types or frame types The three major picture types used in the different video algorithms are I P and B PiP Presentation in picture Data or graphics content sharing through an external monitor known as presentation in picture PIP format for space constrained o...

Page 421: ... collection performance and security spirit level Spirit level or bubble level is an instrument designed to indicate whether a surface is level or plumb A spirit level is included with the CTS 1300 camera kit Sysop System Operation sysop Logs Sysop messages describe system activity Some messages can help you identify and resolve system operation problems These messages are available to the user Sy...

Page 422: ... A graphical standard supported by PC graphics hardware that serves as a base onto which device specific drivers are loaded into the computer VLAN ID The identification of the virtual LAN which is used by the standard IEEE 802 1Q Being on 12 bits it allows the identification of 4096 VLANs ...

Page 423: ...nications Manager configuration file location 3 10 monitoring 1 2 Cisco Unified Communications Manager Settings window 3 10 codec statistics from 10 2 Configuration Issues window 4 39 5 34 6 38 7 112 8 46 9 39 D Device information hardware software information 2 5 status information details 2 9 system information details 2 6 DHCP configuration 3 5 directory adding meeting room to 3 11 display moni...

Page 424: ...14 8 48 9 42 IP Settings window 3 5 L language displayed 3 15 3 16 light display image and 4 4 5 4 6 4 7 5 8 4 9 4 log file downloading 4 32 4 33 4 35 5 28 5 30 6 32 6 34 7 106 7 108 8 39 8 40 8 42 9 33 9 34 9 36 viewing 4 32 4 33 4 35 5 28 5 30 6 32 6 34 7 106 7 108 8 39 8 40 8 42 9 33 9 34 9 36 Log Files window 4 32 4 33 4 35 5 28 5 30 6 32 6 34 7 106 7 108 8 39 8 40 8 42 9 33 9 34 9 36 Logout f...

Page 425: ...quality 3 14 restart 4 39 4 41 5 34 5 35 6 38 6 39 7 112 7 113 8 46 8 47 9 39 9 40 status update 1 2 system image factory 4 39 5 34 6 38 7 112 8 46 9 39 resetting 4 39 5 34 6 38 7 112 8 46 9 39 System Restart window 4 41 5 35 6 39 7 113 8 47 9 40 System Settings window 3 14 System Status window 1 2 T Telephony Settings window 3 11 TFTP server configuring 3 10 time zone selecting 3 15 3 16 trap rec...

Page 426: ...Index IN 4 Cisco TelePresence System Release 1 6 Administration Guide OL 13676 05 ...

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