C H A P T E R
4-1
Cisco TelePresence System Release 1.6 Administration Guide
OL-13676-05
4
Troubleshooting the CTS 500
Revised: June, 2010, OL-13676-05
Contents
You may want to periodically test system components using the hardware and software tests available in
the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains
information about troubleshooting CTS 500 hardware and software.
Note
You cannot perform diagnostics during an active Cisco TelePresence system call.
This chapter contains the following sections:
•
Managing Hardware Setup, page 4-2
•
Managing Log Files, page 4-32
•
Testing Audio, page 4-38
•
Testing the Network Connection, page 4-38
•
Managing Configuration Issues, page 4-39
•
Initiating System Restart, page 4-41
•
Troubleshooting Video Quality Settings, page 4-41
•
Troubleshooting Network Cabling, page 4-42
•
Where to Go Next, page 4-43
