Polycom RealPresence RMX 4000, Administrator'S Manual

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IVR Services
Polycom®, Inc. 599
Replacing the Music File
The Collaboration Server is shipped with a default music file that is played when participants are placed on
hold, for example, while waiting for the chairperson to connect to the conference (if the conference requires
a chairperson), or when a single participant is connected to the conference. You can replace the default
music file with your own recorded music.
Music file guidelines:
●
The file must be in *.wav format.
●
Music length cannot exceed one hour.
●
The music recording must be in the range of (-12dB) to (-9dB).
Adding a Music File
To replace the Music file:
1 In the RMX Management pane, click IVR Services .
2 In the IVR Services list toolbar, click the Replace/Change Music File (
)
button .
The Install Music File window opens.
3 Click the Browse button to select the audio file ( *.wav ) to upload.
The Open dialog box opens.
4 Select the appropriate audio *.wav file and then click Open .
The selected file name is displayed in the Install Music File dialog box.
5 You can play the selected file by clicking Play
( )
.
a Click Play Selected File to play a file on your computer.
b Click Play RMX File to play a file already uploaded on the RMX .
6 In the Install Music File dialog box, click OK to upload the file to the MCU.