IVR Services
Polycom®, Inc.
573
3
Click the
Welcome
tab.
The
New Conference IVR Service - Welcome
dialog box opens.
4
Select the
Enable Welcome Messages
check box to define the system behavior when the
participant enters the Conference IVR queue. When participants access a conference through an
Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR
Service. To avoid playing the Welcome Message twice, disable the Welcome Message in the
Conference IVR Service.
5
Select the
General Welcome Message,
to be played when the participant enters the conference
IVR queue.
6
To upload an audio file for an IVR message, click
Add Message File
.
The
Install File
dialog box opens.
Timeout for User Input
(Sec)
Enter the duration in seconds that the system will wait for the participant’s input
before prompting for another input. Range is between 1-10, and the default
value is 5 seconds.
DTMF Delimiter
Enter the key that indicates the last input key. Possible values are the pound (#)
and star (*) keys. The default is #.
Conference IVR Service Properties - Global Parameters
Field/Option
Description
Summary of Contents for RealPresence RMX 4000
Page 135: ...Defining SVC and Mixed CP and SVC Conference Profiles Polycom Inc 104 12 Click the IVR tab ...
Page 468: ...Conference and Participant Monitoring Polycom Inc 437 ...
Page 578: ...Network Security Polycom Inc 547 3 Define the following fields ...
Page 992: ...Appendix D Ad Hoc Conferencing and External Database Authentication Polycom Inc 961 ...
